Where is the log file located?

When restarting Cryptomator, a new log file is created. The log file of your latest launch is cryptomator0.log, the one before is cryptomator1.log and so on until cryptomator9.log.

Usually you want to look at cryptomator0.log which is stored here:

  • Windows: %appdata%/Cryptomator/
  • OS X: ~/Library/Logs/Cryptomator/
  • Linux: ~/.local/share/Cryptomator/logs/
    • pre-1.4.6: ~/.Cryptomator/

You can access this location by clicking on “reveal log files” from within Cryptomator’s preferences window:

In most cases if you’re having an issue, the log file contains more detailed error messages that could help identify the issue. If the log file doesn’t seem to have any explicit error message, enable debug mode and then reproduce the problem. That might help in analyzing the issue. Don’t forget to redact sensitive information when having debug mode enabled! And turn off debug mode afterwards.

2 Likes
How do I enable debug mode?
Unable to unlock the storage after entering the password
Mounting more than one drive
Verbinden des Laufwerks fehlgeschlagen
Problem with iCloud Drive
Not possible to delete files inside vault drive - the come back
Win10 - upgrade 1.3.3 to 1.3.4 - empty folder
Linux vault wont lock. Says another program is using it
Ubuntu + Google Drive: Vault shown empty after Migration
Cryptomator Crashing - Windows 11 / Google Drive
V1.6.1: GUI main window not shown on Kubuntu 20.04.3
Can't open the app after updating
1.6.1 not launch
Folders in vault are inaccessible
Odd Cryptomator behavior after Mac OS 10.15 update
Corrupted files after copying into a safe
Tresor erscheint leer nach Entsperrung auf anderem Gerät
Lost "masterkey.cryptomator"
Drive appears empty but shows over 1TB in Google Drive File Stream
How to use other cloud services
Please Help -- Vault disappeared, can't decrypt content
Corrupt / Unable to open folders
V1.5.8 on Ubuntu 20.04: lock doesn't work
Copied files are empty
Why does this happen on my iMac?
Cryptomator startet nicht
Several files disappear from my vault
Trouble creating vault on Mac External Hard Drive
1.5.6 update won't work
All files in the vault have size 0 after decryption despite using Dokany
Update Failed, App doesn't work, Data Trapped: NOW What?
Update Failed, App doesn't work, Data Trapped: NOW What?
Linux Mint 19.2 - Unable to mount Google Drive
Cryptomator drive dissapear randomly
Unable to mount Filesystem (Win 10)
Nach Update Probleme mit den Tresoren in der Magenta Cloud
All files missing on Windows & Android, please help
Erroneous file duplication and manipulation
Need help, excel file does not open!
Cryptomator 1.5.0 opens but only systray icon shows (after upgrade)
Nach Update Probleme mit den Tresoren in der Magenta Cloud
1.5 crashes on my mac
Please explain the settings panel
Data Loss - Data Folder Once Deleted By App - Restored Back From Online Copy - Can't Decrypt
URGENT! Data loss!
Question about file size - compressed after encryption?
Fichiers log disparu
Photos broken on Mac with Ionos
RC1.5.0 RC1 issue with Windows 10
Slow Copying with Teracopy
Stuck at 0.99TB?
On Android and Chrome I can see my vault files (in gdrive) on unix I cannot
Unable to Delete Items
Windows 10 - No files showing when vault unlocked
Pdf files no longer visable in folders
Vault does not lock (Mac OS Mojave)
Cant make a new folder
Error -36 - cannot do file operations
Error -36 - cannot do file operations
"Check for Update" doesn't work anymore?
Cryptomator 1.4.13 doesn´t close vaults
Usability proposal
Problem: Opening Folders takes very long
Vaults become not accesible in a time
Files disapear after creation
Version 1.4.11 fails after a few moments
Desktop 1.4.10 will not start
Cryptomator opens empty folder in Dropbox
Problems with copying files & closing Cryptomator
Files not available except when using Android App
Removing corrupted folder from vault
Cannot open my vault; password seemes incorrect, but it is not
Vault is suddenly shown as empty
Cryptomator won't let me choose a vault
Videos are broken after encryption
Problem opening an existing Vault
Datein kann nicht gefunden werden
Vault appears to be empty
[Linux] Log file not found? Help
"Connecting drive failed" / System Error 53 with Windows Insider Preview
Unable to use OneDrive with Files On-Demand enabled
HTTP-Fehler: Not Found "Seeelefanten"
Corrupted/missing folders within vault
Mac App - Excel Won't Save on Box - Help Needed
Win10 - cryptomator process starts but application not running / hangs
Restored vault error
Cryptomator main windows does not display any text
Will it mess up Cryptomator if add files to the structure?
Installation on mac os 10.12.6 not asking for password with new vault
Problems with windows icon files
Not possible to delete files inside vault drive - the come back
Unable to unlock vault on a gvfs mounted WebDAV share
There was a problem connecting to the server "localhost"
Upgrade failed - need help
The Finder can’t complete the operation because some data in “xxxx.xxx” can’t be read or written. (Error code -36)
Desktop app won’t open since 1.6.16
Cryptomator does not start anymore
Child process exited with code 1
CM Fenster öffnet sich nicht
[1.5.0-1.5.x] File name too long
Excel Datei leer nach Cryptomator update
Excel Datei leer nach Cryptomator update
Cryptomator startet nicht - richtig installiert
Vault showing as empty on one computer, but not another

Hey,
i think the windows path can be better specified:
$HOME/AppData/Roaming/cryptomator.log

Thank you. That helped me.
For all Users who do not change system variables and also do not know exact path behind system variables, I’d like to give a Windows 10 example which should fit in most of the cases

C:\Users\_[Your User]_\AppData\Roaming\Cryptomator\cryptomator.log
(Please change [Your User] into your user name without the brackets)

1 Like

@Michael, @infeo
In fact you can just paste %appdata%/Cryptomator/ into the address bar of Windows Explorer. It will know how to handle this system variable and resolve it automatically.

Oh, I didn’t know that. Thank you.

I am unable to find any log files for cryptomator. I have tried turning on debug mode and checked the location noted at the top of this thread, are those still the appropriate locations for log files? I am using OS X and version 1.4.1 of cryptomator.

A post was merged into an existing topic: Fichiers log disparu