All files missing on Windows & Android, please help

Hello,

I was using version 1.4.15-x64 to encrypt data on my Synology Drive connected via Windows 10. I then reinstalled windows and downloaded version 1.5.1-x64. When I unlocked/opened the vault, the folder opens but all files are missing. The same thing occurred on Android phone. The phone was working fine in between windows re-installation and using newer version of Cryptomator. As soon as I tried to used version 1.5.1-x64 on windows, it seemed to have corrupted the vault.

I enabled debug logging, but I don’t see an option to export or extract it.

Any help would be highly appreciated.

1.5.x can not open vaults you previously accessed with 1.4.x

There must have been a data migration in between (which can only be done on PCs, not via the mobile apps). Do you remember upgrading your vault data?

I don’t remember upgrading the vault data unless it was done automatically. I went back and tried to use version 1.4.15 on windows and i received an error stating “Unsupported vault. This vault has been created with a newer version of Cryptomator.”

No, it requires your confirmation and password entry.

Which confirms that you migrated the vault.

08:15:26.906 [main] INFO  org.cryptomator.launcher.Cryptomator - Starting Cryptomator 1.5.1 on Windows 10 10.0 (amd64)
08:15:26.921 [main] DEBUG org.cryptomator.logging.DebugMode - Debug mode enabled
08:15:26.923 [main] DEBUG org.cryptomator.launcher.IpcFactory - [Client] Failed to connect.
08:15:27.020 [main] DEBUG org.cryptomator.launcher.IpcFactory - [Server] Wrote IPC port 56053 to C:\Users\User\AppData\Roaming\Cryptomator\ipcPort.bin
08:15:27.022 [main] DEBUG o.c.launcher.IpcProtocolImpl - Received launch args: 
08:15:27.023 [main] DEBUG org.cryptomator.launcher.Cryptomator - Did not find running application instance. Launching GUI...
08:15:27.176 [main] DEBUG o.c.ui.traymenu.TrayIconController - initialized tray icon
08:15:27.189 [main] DEBUG org.cryptomator.common.CommonsModule - Starting App Background Thread 001
08:15:27.190 [App Background Thread 001] DEBUG o.c.ui.launcher.FxApplicationStarter - Starting JavaFX runtime...
08:15:27.193 [main] DEBUG org.cryptomator.common.CommonsModule - Starting App Background Thread 002
08:15:27.196 [main] DEBUG org.cryptomator.common.CommonsModule - Starting App Background Thread 003
08:15:27.196 [App Background Thread 002] DEBUG o.c.ui.launcher.FxApplicationStarter - Starting JavaFX runtime...
08:15:27.509 [JavaFX Application Thread] INFO  o.c.ui.launcher.FxApplicationStarter - JavaFX Runtime started.
08:15:27.517 [JavaFX Application Thread] INFO  org.cryptomator.jni.FunctionsLoader - loaded WinFunctions.dll
08:15:27.654 [JavaFX Application Thread] TRACE o.cryptomator.ui.fxapp.FxApplication - FxApplication.start()
08:15:27.806 [JavaFX Application Thread] DEBUG org.cryptomator.common.CommonsModule - Starting App Background Thread 004
08:15:27.813 [App Background Thread 004] DEBUG o.c.k.WindowsProtectedKeychainAccess - Attempting to load keychain from C:\Users\User\AppData\Roaming\Cryptomator\keychain.json
08:15:27.869 [App Background Thread 004] DEBUG o.cryptomator.cryptofs.ReadonlyFlag - Vault opened for read and write.
08:15:28.335 [JavaFX Application Thread] DEBUG org.cryptomator.ui.common.FontLoader - Loaded family: Font Awesome 5 Free Solid
08:15:28.445 [JavaFX Application Thread] DEBUG o.c.u.m.MainWindowTitleController - init MainWindowTitleController
08:15:28.538 [App Background Thread 004] INFO  org.eclipse.jetty.util.log - Logging initialized @2370ms to org.eclipse.jetty.util.log.Slf4jLog
08:15:28.670 [JavaFX Application Thread] DEBUG o.c.u.m.MainWindowController - init MainWindowController
08:15:28.688 [App Background Thread 004] INFO  o.c.frontend.webdav.WebDavServer - Binding server socket to 127.0.0.1:5006
08:15:28.717 [App Background Thread 004] INFO  o.e.jetty.server.AbstractConnector - Started ServerConnector@11f23951{HTTP/1.1,[http/1.1]}{127.0.0.1:5006}
08:15:28.721 [App Background Thread 004] INFO  org.eclipse.jetty.server.Server - jetty-9.4.17.v20190418; built: 2019-04-18T19:45:35.259Z; git: aa1c656c315c011c01e7b21aabb04066635b9f67; jvm 14.0.1+7
08:15:28.758 [App Background Thread 004] INFO  o.e.j.server.handler.ContextHandler - Started o.e.j.s.ServletContextHandler@60a2b2e7{/,null,AVAILABLE}
08:15:28.759 [App Background Thread 004] INFO  org.eclipse.jetty.server.Server - Started @2592ms
08:15:28.760 [App Background Thread 004] INFO  o.c.frontend.webdav.WebDavServer - WebDavServer started.
08:15:28.809 [App Background Thread 004] INFO  org.eclipse.jetty.server.session - DefaultSessionIdManager workerName=node0
08:15:28.809 [App Background Thread 004] INFO  org.eclipse.jetty.server.session - No SessionScavenger set, using defaults
08:15:28.810 [App Background Thread 004] INFO  org.eclipse.jetty.server.session - node0 Scavenging every 660000ms
08:15:28.818 [App Background Thread 004] INFO  o.a.j.w.server.AbstractWebdavServlet - authenticate-header = Basic realm="Jackrabbit Webdav Server"
08:15:28.819 [App Background Thread 004] INFO  o.a.j.w.server.AbstractWebdavServlet - csrf-protection = null
08:15:28.820 [App Background Thread 004] INFO  o.a.j.w.server.AbstractWebdavServlet - createAbsoluteURI = true
08:15:28.821 [App Background Thread 004] INFO  o.e.j.server.handler.ContextHandler - Started o.e.j.s.ServletContextHandler@513a1f06{/d_EWMRxFV_5K/SynoDrive,null,AVAILABLE}
08:15:28.822 [App Background Thread 004] INFO  o.c.f.w.s.WebDavServletController - WebDavServlet started: /d_EWMRxFV_5K/SynoDrive
08:15:28.825 [App Background Thread 004] INFO  o.c.f.w.s.WebDavServletController - Mounting http://cryptomator-vault:5006/d_EWMRxFV_5K/SynoDrive using org.cryptomator.frontend.webdav.mount.WindowsMounter
08:15:29.484 [JavaFX Application Thread] DEBUG o.cryptomator.ui.fxapp.FxApplication - Showing MainWindow
08:15:29.496 [JavaFX Application Thread] DEBUG o.c.common.vaults.VaultStats - stop recording stats
08:15:29.506 [JavaFX Application Thread] DEBUG o.c.ui.launcher.AppLifecycleListener - Allow quitting without prompt: false
08:15:29.673 [App Background Thread 004] DEBUG o.c.f.webdav.mount.WindowsMounter - Original Registry value for ProxyOverride is: <local>;cryptomator-vault;cryptomator-vault:5006
08:15:29.675 [App Background Thread 004] DEBUG o.c.f.webdav.mount.WindowsMounter - Setting Registry value for ProxyOverride to: <local>;cryptomator-vault;cryptomator-vault:5006
08:15:30.264 [webdav-010] DEBUG o.c.w.core.filters.LoggingFilter - REQUEST 0:
OPTIONS /d_EWMRxFV_5K/SynoDrive/ HTTP/1.1
Connection: keep-alive
User-Agent: Microsoft-WebDAV-MiniRedir/10.0.18363
Host: cryptomator-vault:5006
translate: f

08:15:30.287 [webdav-010] DEBUG o.c.w.core.filters.LoggingFilter - RESPONSE 0:
200
DAV: 1, 2
MS-Author-Via: DAV
Date: Thu, 23 Apr 2020 13:15:30 GMT
Allow: OPTIONS, GET, HEAD, TRACE, PROPFIND, PROPPATCH, MKCOL, COPY, PUT, DELETE, MOVE, LOCK, UNLOCK

08:15:30.414 [webdav-009] DEBUG o.c.w.core.filters.LoggingFilter - REQUEST 1:
PROPFIND /d_EWMRxFV_5K/SynoDrive/ HTTP/1.1
Connection: keep-alive
User-Agent: Microsoft-WebDAV-MiniRedir/10.0.18363
Host: cryptomator-vault:5006
Content-Length: 0
Depth: 0
translate: f

08:15:30.457 [webdav-009] DEBUG o.c.w.core.filters.LoggingFilter - RESPONSE 1:
207
Content-Length: 485
Date: Thu, 23 Apr 2020 13:15:30 GMT
Content-Type: text/xml;charset=utf-8

08:15:30.469 [webdav-009] DEBUG o.c.w.core.filters.LoggingFilter - REQUEST 2:
PROPFIND /d_EWMRxFV_5K/SynoDrive/ HTTP/1.1
Connection: keep-alive
User-Agent: Microsoft-WebDAV-MiniRedir/10.0.18363
Host: cryptomator-vault:5006
Content-Length: 0
Depth: 0
translate: f

08:15:30.471 [webdav-009] DEBUG o.c.w.core.filters.LoggingFilter - RESPONSE 2:
207
Content-Length: 485
Date: Thu, 23 Apr 2020 13:15:30 GMT
Content-Type: text/xml;charset=utf-8

08:15:30.476 [App Background Thread 004] DEBUG o.c.f.webdav.mount.WindowsMounter - Mounted \\cryptomator-vault@5006\DavWWWRoot\d_EWMRxFV_5K\SynoDrive on drive Z:
08:15:30.478 [JavaFX Application Thread] INFO  o.cryptomator.ui.common.VaultService - Auto-unlocked SynoDrive
08:15:30.479 [JavaFX Application Thread] DEBUG o.c.common.vaults.VaultStats - start recording stats
08:15:30.481 [JavaFX Application Thread] DEBUG org.cryptomator.common.CommonsModule - Starting App Background Thread 005
08:15:30.521 [webdav-012] DEBUG o.c.w.core.filters.LoggingFilter - REQUEST 3:
PROPFIND /d_EWMRxFV_5K/SynoDrive/Desktop.ini HTTP/1.1
Connection: keep-alive
User-Agent: Microsoft-WebDAV-MiniRedir/10.0.18363
Host: cryptomator-vault:5006
Content-Length: 0
Depth: 0
translate: f

08:15:30.535 [webdav-012] DEBUG o.c.w.core.filters.LoggingFilter - RESPONSE 3:
404
Date: Thu, 23 Apr 2020 13:15:30 GMT

08:15:30.547 [webdav-013] DEBUG o.c.w.core.filters.LoggingFilter - REQUEST 4:
PROPFIND /d_EWMRxFV_5K/SynoDrive/AutoRun.inf HTTP/1.1
Connection: keep-alive
User-Agent: Microsoft-WebDAV-MiniRedir/10.0.18363
Host: cryptomator-vault:5006
Content-Length: 0
Depth: 0
translate: f

08:15:30.551 [webdav-013] DEBUG o.c.w.core.filters.LoggingFilter - RESPONSE 4:
404
Date: Thu, 23 Apr 2020 13:15:30 GMT

08:15:31.480 [JavaFX Application Thread] DEBUG org.cryptomator.common.CommonsModule - Starting App Background Thread 006
08:15:32.900 [JavaFX Application Thread] INFO  o.cryptomator.ui.common.VaultService - Revealed SynoDrive
08:15:33.270 [webdav-013] DEBUG o.c.w.core.filters.LoggingFilter - REQUEST 5:
PROPFIND /d_EWMRxFV_5K/SynoDrive/ HTTP/1.1
Connection: keep-alive
User-Agent: Microsoft-WebDAV-MiniRedir/10.0.18363
Host: cryptomator-vault:5006
Content-Length: 0
Depth: 1
translate: f

08:15:33.277 [webdav-013] TRACE o.c.c.dir.CryptoDirectoryStream - OPEN 
08:15:33.281 [webdav-013] TRACE o.c.c.dir.CryptoDirectoryStream - CLOSE 
08:15:33.283 [webdav-013] DEBUG o.c.w.core.filters.LoggingFilter - RESPONSE 5:
207
Content-Length: 485
Date: Thu, 23 Apr 2020 13:15:33 GMT
Content-Type: text/xml;charset=utf-8

08:15:33.340 [webdav-012] DEBUG o.c.w.core.filters.LoggingFilter - REQUEST 6:
PROPFIND /d_EWMRxFV_5K/SynoDrive/desktop.ini HTTP/1.1
Connection: keep-alive
User-Agent: Microsoft-WebDAV-MiniRedir/10.0.18363
Host: cryptomator-vault:5006
Content-Length: 0
Depth: 0
translate: f

08:15:33.342 [webdav-012] DEBUG o.c.w.core.filters.LoggingFilter - RESPONSE 6:
404
Date: Thu, 23 Apr 2020 13:15:33 GMT

08:15:33.349 [webdav-012] DEBUG o.c.w.core.filters.LoggingFilter - REQUEST 7:
PROPFIND /d_EWMRxFV_5K/SynoDrive/ HTTP/1.1
Connection: keep-alive
User-Agent: Microsoft-WebDAV-MiniRedir/10.0.18363
Host: cryptomator-vault:5006
Content-Length: 0
Depth: 0
translate: f

08:15:33.353 [webdav-012] DEBUG o.c.w.core.filters.LoggingFilter - RESPONSE 7:
207
Content-Length: 485
Date: Thu, 23 Apr 2020 13:15:33 GMT
Content-Type: text/xml;charset=utf-8

08:15:33.358 [webdav-013] DEBUG o.c.w.core.filters.LoggingFilter - REQUEST 8:
PROPFIND /d_EWMRxFV_5K/SynoDrive/desktop.ini HTTP/1.1
Connection: keep-alive
User-Agent: Microsoft-WebDAV-MiniRedir/10.0.18363
Host: cryptomator-vault:5006
Content-Length: 0
Depth: 0
translate: f

08:15:33.360 [webdav-013] DEBUG o.c.w.core.filters.LoggingFilter - RESPONSE 8:
404
Date: Thu, 23 Apr 2020 13:15:33 GMT

BTW, thanks for helping me!

Nothing suspicious in this log file. Can you please check the most recent part of your upgrade.log for errors?

The upgrade.log file is empty.

I’ve noticed cryptomator3 log is 10x larger than other logs, unfortunatley, the text is larger than allowed and I currently cannot upload due to being a new user. Is there anyway for me to send this to you via email?

I was able to find a backup of the original key used by 1.4.15 and recovered my files…won’t be making the same mistake again. Thanks for your time.

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