Update Failed, App doesn't work, Data Trapped: NOW What?

You edit a file… but it’s your call.


As far as I know, there should no elements be left in the installation directory, i.e. the directory Cryptomator is completely removed. You can remove additionally the settings directory under %appdata%/Cryptomator.

If you are sure, that previously an 1.5.x version was installed, then I guess something went wrong during installation. You can check this by running a standalone application, but it needs some steps:

  1. Install JDK14
  2. Rename the settings directory (e.g. into Cryptomator2)
  3. Download and unzip buildkit-win.zip from our releases
  4. Ensure, that there is no process cryptomator.exe running
  5. Execute the file launcher-win.bat in the unzipped directory

A terminal window pops up, showing the log output. Also, the Cryptomator application should start.


I can understand your frustration completely. Unfortunately, there will be always cases which cannot be solved. :slightly_frowning_face: