Unable to unlock the storage after entering the password

os:windows

#1

Hello!
The storage you created is synchronized with Google Drive. When unlocking the repository, a message is sent: "Unlock error. See Details in the report. " The repository will not be unlocked. Computer with Windows 8.1. Where is this report located?
Everything works on the android phone. But in the android application, you can not download decrypted folders into the phone’s memory.
How can I restore access from my computer or download decrypted folders into the phone’s memory?


#2

The log file location is described in this knowledge base article. If you don’t want to publish the log file in this forum, please let me know, so we can find other options.


#3

Thanks, I found the log file. Here is the text:

09:12:11.985 [main] INFO  org.cryptomator.launcher.Cryptomator - Starting Cryptomator 1.3.1 on Windows 8.1 6.3 (amd64)
09:12:13.780 [JavaFX Application Thread] INFO  o.c.launcher.MainApplication - JavaFX application started.
09:12:13.929 [JavaFX Application Thread] INFO  o.c.common.settings.SettingsProvider - Settings loaded from C:\Users\Igor\AppData\Roaming\Cryptomator\settings.json
09:12:14.521 [JavaFX Application Thread] INFO  org.cryptomator.jni.JniModule - loaded WinFunctions.dll
09:12:14.616 [JavaFX Application Thread] INFO  org.eclipse.jetty.util.log - Logging initialized @3373ms to org.eclipse.jetty.util.log.Slf4jLog
09:12:14.696 [JavaFX Application Thread] INFO  o.c.frontend.webdav.WebDavServer - Binding server socket to 127.0.0.1:42427
09:12:14.725 [JavaFX Application Thread] INFO  o.e.jetty.server.AbstractConnector - Started ServerConnector@68ce0b54{HTTP/1.1,[http/1.1]}{127.0.0.1:42427}
09:12:16.352 [pool-4-thread-1] INFO  o.c.ui.controllers.WelcomeController - Current version: 1.3.1, lastest version: 1.3.1
09:12:18.576 [JavaFX Application Thread] INFO  o.c.k.WindowsProtectedKeychainAccess - Creating new keychain at path C:\Users\Igor\AppData\Roaming\Cryptomator\keychain.json
09:12:31.779 [JavaFX Application Thread] ERROR o.c.ui.controllers.UnlockController - Unlock failed for technical reasons.
java.nio.file.AccessDeniedException: D:\Cloud Google Drive\Cloud Google\masterkey.cryptomator.bkup
	at sun.nio.fs.WindowsException.translateToIOException(WindowsException.java:83)
	at sun.nio.fs.WindowsException.rethrowAsIOException(WindowsException.java:97)
	at sun.nio.fs.WindowsException.rethrowAsIOException(WindowsException.java:102)
	at sun.nio.fs.WindowsFileCopy.copy(WindowsFileCopy.java:165)
	at sun.nio.fs.WindowsFileSystemProvider.copy(WindowsFileSystemProvider.java:278)
	at java.nio.file.Files.copy(Files.java:1274)
	at org.cryptomator.cryptofs.CryptoFileSystemModule.lambda$provideCryptor$0(CryptoFileSystemModule.java:37)
	at org.cryptomator.cryptofs.UncheckedThrows$2.from(UncheckedThrows.java:58)
	at org.cryptomator.cryptofs.CryptoFileSystemModule.provideCryptor(CryptoFileSystemModule.java:31)
	at org.cryptomator.cryptofs.CryptoFileSystemModule_ProvideCryptorFactory.get(CryptoFileSystemModule_ProvideCryptorFactory.java:42)
	at org.cryptomator.cryptofs.CryptoFileSystemModule_ProvideCryptorFactory.get(CryptoFileSystemModule_ProvideCryptorFactory.java:11)
	at dagger.internal.DoubleCheck.get(DoubleCheck.java:47)
	at org.cryptomator.cryptofs.CryptoFileSystemImpl_Factory.get(CryptoFileSystemImpl_Factory.java:121)
	at org.cryptomator.cryptofs.CryptoFileSystemImpl_Factory.get(CryptoFileSystemImpl_Factory.java:11)
	at dagger.internal.DoubleCheck.get(DoubleCheck.java:47)
	at org.cryptomator.cryptofs.DaggerCryptoFileSystemProviderComponent$CryptoFileSystemComponentImpl.cryptoFileSystem(DaggerCryptoFileSystemProviderComponent.java:283)
	at org.cryptomator.cryptofs.CryptoFileSystems.lambda$null$0(CryptoFileSystems.java:37)
	at java.util.concurrent.ConcurrentHashMap.compute(ConcurrentHashMap.java:1853)
	at org.cryptomator.cryptofs.CryptoFileSystems.lambda$create$1(CryptoFileSystems.java:30)
	at org.cryptomator.cryptofs.UncheckedThrows$1.from(UncheckedThrows.java:38)
	at org.cryptomator.cryptofs.CryptoFileSystems.create(CryptoFileSystems.java:30)
	at org.cryptomator.cryptofs.CryptoFileSystemProvider.newFileSystem(CryptoFileSystemProvider.java:274)
	at org.cryptomator.cryptofs.CryptoFileSystemProvider.newFileSystem(CryptoFileSystemProvider.java:88)
	at java.nio.file.FileSystems.newFileSystem(FileSystems.java:326)
	at java.nio.file.FileSystems.newFileSystem(FileSystems.java:276)
	at org.cryptomator.cryptofs.CryptoFileSystemProvider.newFileSystem(CryptoFileSystemProvider.java:124)
	at org.cryptomator.ui.model.Vault.unlockCryptoFileSystem(Vault.java:98)
	at org.cryptomator.ui.model.Vault.lambda$getCryptoFileSystem$0(Vault.java:89)
	at org.cryptomator.common.LazyInitializer.lambda$invokeFactoryIfNull$1(LazyInitializer.java:62)
	at java.util.concurrent.atomic.AtomicReference.updateAndGet(AtomicReference.java:179)
	at org.cryptomator.common.LazyInitializer.initializeLazily(LazyInitializer.java:49)
	at org.cryptomator.ui.model.Vault.getCryptoFileSystem(Vault.java:89)
	at org.cryptomator.ui.model.Vault.unlock(Vault.java:121)
	at org.cryptomator.ui.controllers.UnlockController.lambda$didClickUnlockButton$0(UnlockController.java:349)
	at org.cryptomator.ui.util.AsyncTaskService.lambda$asyncTaskOf$0(AsyncTaskService.java:43)
	at org.cryptomator.ui.util.AsyncTaskService$AsyncTaskImpl.lambda$null$6(AsyncTaskService.java:106)
	at org.cryptomator.ui.util.AsyncTaskService.logExceptions(AsyncTaskService.java:135)
	at org.cryptomator.ui.util.AsyncTaskService.access$100(AsyncTaskService.java:24)
	at org.cryptomator.ui.util.AsyncTaskService$AsyncTaskImpl.lambda$run$7(AsyncTaskService.java:104)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
	at java.lang.Thread.run(Thread.java:748)
09:12:33.644 [JavaFX Application Thread] INFO  o.c.launcher.MainApplication - JavaFX application stopped.
09:12:33.665 [Thread-1] INFO  o.c.launcher.CleanShutdownPerformer - Goodbye.

#4

As far as I can tell, AccessDeniedException means that you don’t have write permissions. Is it possible that you don’t have write permissions of that folder (maybe it’s a shared folder with read-only access)?

Have you already updated to the new Google Drive application called “Backup and Sync from Google”? If not, I’d highly recommend you to do so: https://www.google.com/drive/download/backup-and-sync/


#5

Thanks for the information, updated the app. The store will be unlocked if I run it with administrator rights.
But the message “File Z: \ unavailable” appears. In this case, the mounted drive is visible in the Total Commander and can be operated with it.