Welcome to the Cryptomator Community 
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maybe a foreword in general: This is first and formost a community forum. Of course, the developers of Cryptomator are also active here, answer questions regarding Cryptomator and help users with problems. But there is no obligation for that.
I just wanted to stress this, because your formal tone and wording gives a different impression.
That said, does your log file contain any WARNings, ERRORs or otherwise Exceptions when opening and ‘browsing’ the aforementioned vault?