Can't open the app after updating

[Suraj_Ranjan]

I just updated the app to 1.6.1 but the app is not opening now. I had previous version installed, while trying to install this, I got the message to uninstall in inferior version and then try to update so I uninstalled and installed the latest one but it’s not opening. I already have the dokany installed as well. Please help

[infeo]

What is your Windows version? Cryptomator needs at least Windows 10, version 1803.

See also

1.6.1 not launch

Ok, i see what the problem is. In short: Your Windows 10 is too old. You need to update it in order to use Cryptomator 1.6.x. There is no other workaround for that. I also checked offical Microsoft Support for Windows 10 v1709. If i read the chart correctly, it ended a year ago. So you should really consider to update.

[Suraj_Ranjan]

I am using windows pro 21H1.
I don’t know if the issue was caused due to installer file being in .msi format but not .exe
As I couldn’t launch the app, I uninstalled 1.6.1 and downloaded 1.5.17 which was in .exe and it’s working normally.

[infeo]

You can send us the logfile after a failed 1.6.1 start, so we can look into the problem.

Additionally, the following thread where one runs a quite restricted Windows might be insightful:

Win10/64 21H1 Enterprise: v1.6.0-RC3 fails to install

Hello! Even from a command line under the administrator’s account the msiexec /a cryptomator-1.6.0.-rc3.msi does not install the program. A frame with the unpacking progress bar appears for a moment and then - closes without any comments. Why is that?