"Connecting drive failed" / System Error 53 with Windows Insider Preview

Zoker · July 21, 2017, 8:55pm

Hi there,

Nice new forum!
Since some days I get this error within cryptomator:

My vault is ok and I even created a new one to test it, but still the same error.

Is this a bug or is something wrong in my system?

Regards,
Florian

overheadhunter · July 21, 2017, 10:46pm

If you see this message, there is usually an error message printed to the log file.

I assume you’re using Cryptomator 1.3.x on Windows?

Zoker · July 21, 2017, 11:02pm

Here is the log:

22:47:44.886 [JavaFX Application Thread] ERROR o.c.u.controllers.UnlockedController - Mount failed.
org.cryptomator.frontend.webdav.mount.Mounter$CommandFailedException: Command failed with exit code 2. Expected 0. Stderr: Systemfehler 53 aufgetreten.

Der Netzwerkpfad wurde nicht gefunden.


	at org.cryptomator.frontend.webdav.mount.ProcessUtil.assertExitValue(ProcessUtil.java:28)
	at org.cryptomator.frontend.webdav.mount.WindowsMounter.mountInternal(WindowsMounter.java:66)
	at org.cryptomator.frontend.webdav.mount.WindowsMounter.mount(WindowsMounter.java:41)
	at org.cryptomator.frontend.webdav.servlet.WebDavServletController.mount(WebDavServletController.java:97)
	at org.cryptomator.ui.model.Vault.mount(Vault.java:145)
	at org.cryptomator.ui.controllers.UnlockedController.lambda$mountVault$1(UnlockedController.java:164)
	at org.cryptomator.ui.util.AsyncTaskService.lambda$asyncTaskOf$0(AsyncTaskService.java:43)
	at org.cryptomator.ui.util.AsyncTaskService$AsyncTaskImpl.lambda$null$6(AsyncTaskService.java:106)
	at org.cryptomator.ui.util.AsyncTaskService.logExceptions(AsyncTaskService.java:135)
	at org.cryptomator.ui.util.AsyncTaskService.access$100(AsyncTaskService.java:24)
	at org.cryptomator.ui.util.AsyncTaskService$AsyncTaskImpl.lambda$run$7(AsyncTaskService.java:104)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
	at java.lang.Thread.run(Thread.java:748)

overheadhunter · July 21, 2017, 11:19pm

Ok we have a good old System Error 53. Usually this is just a configuration issue.

Are you using Windows Server 2008 or 2012
- Please install Desktop Experience and try again!
Windows Server 2016
- Windows Server 2016 does not include WebDAV support by default. You need to activate the “WebDAV Redirector” Feature in your Server Manager console as described in this Microsoft support article.
Otherwise
- Make sure, no anti virus software interferes with the connection from localhost to localhost on your Cryptomator port (defaults to 42427)
- Update Windows to the latest version. Maybe you have some pending Windows updates that would fix the issue.
- Please check the Windows Registry in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\NetworkProvider\Order. The key ProviderOrder needs to have the value webclient. If it’s missing, please add it to the list (separated by a comma). See this blog post for more details.
If nothing helps, see Microsoft’s WebDAV Troubleshooting Guide.

Zoker · July 21, 2017, 11:30pm

It’s a usual windows 10 installation. No server.
I use Gdata, but also when completely turned off, this issue happens.
Windows is up2date (no updates found).
Reg key is there.
On the troubleshoot guide, there is no error 53

tobihagemann · July 22, 2017, 8:00am

Is it possible that you’re using Windows 10 Build 16232? Could be an Insider Preview or Creator’s Update, I’m not so sure. We have been receiving some reports lately that it could be a new issue.

Zoker · July 22, 2017, 9:05am

Yes I have a Windows preview installed (16241). Ok then maybe it’s just a windows bug

tobihagemann · July 25, 2017, 4:29pm

Just wanted to let you know that I’m able to reproduce the issue. Took me a while but I was able to set up a VM with Windows 10 Insider Preview. Even though I’m getting system error 67, I believe it’s quite similar to error 53.

Unfortunately, I’m as clueless as before. I’ll keep digging.

Zoker · August 2, 2017, 9:58am

Maybe it’s fixed in the next windows update.

tomcat · August 3, 2017, 3:55pm

Hi, I have the same problem. On stable release Windows 10 1703, all thinks work well, but the Windows Build 16232.rs_prerelease.170624-1334 throw this error

tomcat · August 4, 2017, 4:11pm

same probem on Windows Build 16251.rs_release.170721-2122

hallmarc · August 7, 2017, 5:56am

Same exact problem as tomcat on Windows Build 16251.rs_release.170721-2122.

Errorlog says:

22:36:09.578 [main] INFO  org.cryptomator.launcher.Cryptomator - Starting Cryptomator 1.3.1 on Windows 10 10.0 (amd64)
22:36:11.095 [JavaFX Application Thread] INFO  o.c.launcher.MainApplication - JavaFX application started.
22:36:11.262 [JavaFX Application Thread] INFO  o.c.common.settings.SettingsProvider - Failed to load settings, creating new one.
22:36:11.644 [JavaFX Application Thread] INFO  org.cryptomator.jni.JniModule - loaded WinFunctions.dll
22:36:13.349 [pool-4-thread-1] INFO  o.c.ui.controllers.WelcomeController - Current version: 1.3.1, lastest version: 1.3.1
22:36:56.865 [JavaFX Application Thread] INFO  org.eclipse.jetty.util.log - Logging initialized @47994ms to org.eclipse.jetty.util.log.Slf4jLog
22:36:56.937 [JavaFX Application Thread] INFO  o.c.frontend.webdav.WebDavServer - Binding server socket to 127.0.0.1:42427
22:36:56.958 [JavaFX Application Thread] INFO  o.e.jetty.server.AbstractConnector - Started ServerConnector@1441769b{HTTP/1.1,[http/1.1]}{127.0.0.1:42427}
22:36:57.996 [pool-3-thread-1] INFO  o.c.common.settings.SettingsProvider - Settings saved to C:\Users\Marc\AppData\Roaming\Cryptomator\settings.json
22:37:53.251 [JavaFX Application Thread] INFO  o.c.c.common.ReseedingSecureRandom - Seeding CSPRNG with 55 bytes...
22:37:53.252 [JavaFX Application Thread] INFO  o.c.c.common.ReseedingSecureRandom - Seeded CSPRNG.
22:37:53.549 [JavaFX Application Thread] INFO  o.c.k.WindowsProtectedKeychainAccess - Creating new keychain at path C:\Users\Marc\AppData\Roaming\Cryptomator\keychain.json
22:38:26.952 [JavaFX Application Thread] INFO  o.c.k.WindowsProtectedKeychainAccess - Creating new keychain at path C:\Users\Marc\AppData\Roaming\Cryptomator\keychain.json
22:39:25.441 [pool-3-thread-1] INFO  o.c.common.settings.SettingsProvider - Settings saved to C:\Users\Marc\AppData\Roaming\Cryptomator\settings.json
22:39:27.005 [pool-4-thread-3] INFO  org.eclipse.jetty.server.Server - jetty-9.4.6.v20170531
22:39:27.034 [pool-4-thread-3] INFO  o.e.j.server.handler.ContextHandler - Started o.e.j.s.ServletContextHandler@6c82d1aa{/,null,AVAILABLE}
22:39:27.034 [pool-4-thread-3] INFO  org.eclipse.jetty.server.Server - Started @198164ms
22:39:27.035 [pool-4-thread-3] INFO  o.c.frontend.webdav.WebDavServer - WebDavServer started.
22:39:27.081 [pool-4-thread-3] INFO  org.eclipse.jetty.server.session - DefaultSessionIdManager workerName=node0
22:39:27.081 [pool-4-thread-3] INFO  org.eclipse.jetty.server.session - No SessionScavenger set, using defaults
22:39:27.083 [pool-4-thread-3] INFO  org.eclipse.jetty.server.session - Scavenging every 660000ms
22:39:27.089 [pool-4-thread-3] INFO  o.a.j.w.server.AbstractWebdavServlet - authenticate-header = Basic realm="Jackrabbit Webdav Server"
22:39:27.091 [pool-4-thread-3] INFO  o.a.j.w.server.AbstractWebdavServlet - csrf-protection = null
22:39:27.091 [pool-4-thread-3] INFO  o.a.j.w.server.AbstractWebdavServlet - createAbsoluteURI = true
22:39:27.091 [pool-4-thread-3] INFO  o.e.j.server.handler.ContextHandler - Started o.e.j.s.ServletContextHandler@13c37444{/7ZJuhkB6RAbX/Safe,null,AVAILABLE}
22:39:27.091 [pool-4-thread-3] INFO  o.c.f.w.s.WebDavServletController - WebDavServlet started: /7ZJuhkB6RAbX/Safe
22:39:27.197 [pool-4-thread-3] INFO  o.c.f.w.s.WebDavServletController - Mounting http://127.0.0.1:42427/7ZJuhkB6RAbX/Safe using org.cryptomator.frontend.webdav.mount.WindowsMounter
22:39:30.672 [JavaFX Application Thread] ERROR o.c.u.controllers.UnlockedController - Mount failed.
org.cryptomator.frontend.webdav.mount.Mounter$CommandFailedException: Command failed with exit code 2. Expected 0. Stderr: System error 67 has occurred.

The network name cannot be found.


	at org.cryptomator.frontend.webdav.mount.ProcessUtil.assertExitValue(ProcessUtil.java:28)
	at org.cryptomator.frontend.webdav.mount.WindowsMounter.mountInternal(WindowsMounter.java:66)
	at org.cryptomator.frontend.webdav.mount.WindowsMounter.mount(WindowsMounter.java:41)
	at org.cryptomator.frontend.webdav.servlet.WebDavServletController.mount(WebDavServletController.java:97)
	at org.cryptomator.ui.model.Vault.mount(Vault.java:145)
	at org.cryptomator.ui.controllers.UnlockedController.lambda$mountVault$1(UnlockedController.java:164)
	at org.cryptomator.ui.util.AsyncTaskService.lambda$asyncTaskOf$0(AsyncTaskService.java:43)
	at org.cryptomator.ui.util.AsyncTaskService$AsyncTaskImpl.lambda$null$6(AsyncTaskService.java:106)
	at org.cryptomator.ui.util.AsyncTaskService.logExceptions(AsyncTaskService.java:135)
	at org.cryptomator.ui.util.AsyncTaskService.access$100(AsyncTaskService.java:24)
	at org.cryptomator.ui.util.AsyncTaskService$AsyncTaskImpl.lambda$run$7(AsyncTaskService.java:104)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
	at java.lang.Thread.run(Thread.java:748)
22:40:11.820 [JavaFX Application Thread] INFO  o.e.j.server.handler.ContextHandler - Stopped o.e.j.s.ServletContextHandler@13c37444{/7ZJuhkB6RAbX/Safe,null,UNAVAILABLE}
22:40:11.821 [JavaFX Application Thread] INFO  o.c.f.w.s.WebDavServletController - WebDavServlet stopped: /7ZJuhkB6RAbX/Safe
22:40:19.842 [pool-3-thread-1] INFO  o.c.common.settings.SettingsProvider - Settings saved to C:\Users\Marc\AppData\Roaming\Cryptomator\settings.json
22:40:21.917 [pool-4-thread-3] INFO  o.a.j.w.server.AbstractWebdavServlet - authenticate-header = Basic realm="Jackrabbit Webdav Server"
22:40:21.917 [pool-4-thread-3] INFO  o.a.j.w.server.AbstractWebdavServlet - csrf-protection = null
22:40:21.917 [pool-4-thread-3] INFO  o.a.j.w.server.AbstractWebdavServlet - createAbsoluteURI = true
22:40:21.918 [pool-4-thread-3] INFO  o.e.j.server.handler.ContextHandler - Started o.e.j.s.ServletContextHandler@7500711{/7ZJuhkB6RAbX/Safe,null,AVAILABLE}
22:40:21.918 [pool-4-thread-3] INFO  o.c.f.w.s.WebDavServletController - WebDavServlet started: /7ZJuhkB6RAbX/Safe
22:40:21.935 [pool-4-thread-3] INFO  o.c.f.w.s.WebDavServletController - Mounting http://127.0.0.1:42427/7ZJuhkB6RAbX/Safe using org.cryptomator.frontend.webdav.mount.WindowsMounter
22:40:22.940 [JavaFX Application Thread] ERROR o.c.u.controllers.UnlockedController - Mount failed.
org.cryptomator.frontend.webdav.mount.Mounter$CommandFailedException: Command failed with exit code 2. Expected 0. Stderr: System error 67 has occurred.

The network name cannot be found.


	at org.cryptomator.frontend.webdav.mount.ProcessUtil.assertExitValue(ProcessUtil.java:28)
	at org.cryptomator.frontend.webdav.mount.WindowsMounter.mountInternal(WindowsMounter.java:66)
	at org.cryptomator.frontend.webdav.mount.WindowsMounter.mount(WindowsMounter.java:41)
	at org.cryptomator.frontend.webdav.servlet.WebDavServletController.mount(WebDavServletController.java:97)
	at org.cryptomator.ui.model.Vault.mount(Vault.java:145)
	at org.cryptomator.ui.controllers.UnlockedController.lambda$mountVault$1(UnlockedController.java:164)
	at org.cryptomator.ui.util.AsyncTaskService.lambda$asyncTaskOf$0(AsyncTaskService.java:43)
	at org.cryptomator.ui.util.AsyncTaskService$AsyncTaskImpl.lambda$null$6(AsyncTaskService.java:106)
	at org.cryptomator.ui.util.AsyncTaskService.logExceptions(AsyncTaskService.java:135)
	at org.cryptomator.ui.util.AsyncTaskService.access$100(AsyncTaskService.java:24)
	at org.cryptomator.ui.util.AsyncTaskService$AsyncTaskImpl.lambda$run$7(AsyncTaskService.java:104)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
	at java.lang.Thread.run(Thread.java:748)
22:44:14.377 [JavaFX Application Thread] INFO  o.e.j.server.handler.ContextHandler - Stopped o.e.j.s.ServletContextHandler@7500711{/7ZJuhkB6RAbX/Safe,null,UNAVAILABLE}
22:44:14.377 [JavaFX Application Thread] INFO  o.c.f.w.s.WebDavServletController - WebDavServlet stopped: /7ZJuhkB6RAbX/Safe
22:44:29.407 [pool-4-thread-4] INFO  o.c.ui.controllers.WelcomeController - Current version: 1.3.1, lastest version: 1.3.1
22:44:29.711 [pool-3-thread-1] INFO  o.c.common.settings.SettingsProvider - Settings saved to C:\Users\Marc\AppData\Roaming\Cryptomator\settings.json
22:44:31.169 [JavaFX Application Thread] INFO  o.c.launcher.MainApplication - JavaFX application stopped.
22:44:31.184 [Thread-1] INFO  o.c.launcher.CleanShutdownPerformer - Goodbye.

hallmarc · August 7, 2017, 10:24pm

And confirming that problem persists after upgrade to Windows Insider Preview build 16257.rs3_release.170728-1700. Is there anything we can do to help diagnose?

hallmarc · August 8, 2017, 11:37pm

Hi Tobi, any progress at all? I’ve been relying on Boxcryptor Classic for waaay too long (considering that it’s been completely deprecated for 2+ years now). I really want to use this wonderful program on Windows (already doing so on Linux)!

tobihagemann · August 9, 2017, 1:21pm

Unfortunately, we don’t have any news on this. Maybe someone knows a Microsoft Windows engineer that could help us out. I’m currently really out of ideas.

Zoker · August 9, 2017, 1:43pm

Maybe you as an developer can post into the insider preview community?
https://answers.microsoft.com/en-us/insider/forum/insider_wintp

Because the devs are always more welcome, then normal users, just because you can provide much more technical infos.

What do you think about that?

tobihagemann · August 11, 2017, 4:57pm

Just wanted to let you know that I think it’s a good idea. However, I’m unable to find the time at the moment to prepare the post. I can’t just write “Cryptomator doesn’t work because of error X” but I’d have to present a minimal reproducible scenario and detailed analysis without “huge” dependencies (like a whole application). If someone else beats me to writing the bug report, that’s okay. Otherwise, I’ll get to it as soon as I can.

koczkatamas · August 18, 2017, 12:00pm

I created a bug report here: https://answers.microsoft.com/en-us/insider/forum/insider_wintp-insider_devices-insiderplat_pc/critical-bug-webdav-stopped-working-in-insider/75348401-7e2e-40bd-bd36-1f1afa3fdbe4?tm=1503056626639

I did not include a repro case, but the issue is very clear to me: the Insider WebDAV implementation does not support custom WebDAV / HTTP port number anymore. I presume it’s a bug on their part, not the intended behavior.

tobihagemann · August 18, 2017, 12:26pm

Thank you very much! Especially your finding that it’s caused by the custom port is especially helpful.

overheadhunter · August 18, 2017, 12:57pm

If that is true, Microsoft truly sucks. Port 80 would require the server to start in privileged mode, meaning Cryptomator can no longer run in user space…