Until version 1.11.1 Cryptomator worked perfectly on my MacBookPro from 2016, running MacOS Monterey 12.7.3. Just recently I updated Cryptomator to version 1.12.0, and since then Cryptomator would not start anymore. I see the word “Cryptomator” in the title bar, but only for a second or so.
I used the Console app on MacOS to find any error messages, and the one which appeared to be most useful was the following:
Cryptomator 1.12.0 requires macOS 11 or higher. Buuut since you seem to fullfill this requirement, i can’t say what causes this. According to other users which also had issue with syspolicyd, a complete removal and re-installation fixed the problem.
Hi @infeo, thanks for your reply and your suggestion for what might be the reason for this problem. Unfortunately, uninstalling (that is, deleting the Cryptomator.app folder from the Applications folder) did not help, even after restarting the Mac. I even removed the plist files which Cryptomator apparently created, but as I said: this did not help.
So, I am still stuck with version 1.11.1 to get access to my Cryptomator vaults.
What you can do is start Cryptomator from the terminal and post the output of the terminal here. If the application starts and exits immediately, there should be some output of the cause.
What you can do is start Cryptomator from the terminal and post the output of the terminal here.
Oh, that was a good hint. I did this, and Cryptomator crashed indeed, and it created the following output on the terminal:
martin@mbp MacOS % ./Cryptomator
23:52:41.488 [main] INFO o.c.common.settings.SettingsProvider - Settings loaded from /Users/martin/Library/Application Support/Cryptomator/settings.json
23:52:41.575 [main] INFO org.cryptomator.common.Environment - user.home: /Users/martin
23:52:41.575 [main] INFO org.cryptomator.common.Environment - java.library.path: :/Applications/Cryptomator.app/Contents/app:/Users/martin/Library/Java/Extensions:/Library/Java/Extensions:/Network/Library/Java/Extensions:/System/Library/Java/Extensions:/usr/lib/java:.
23:52:41.575 [main] INFO org.cryptomator.common.Environment - user.language: en
23:52:41.575 [main] INFO org.cryptomator.common.Environment - user.region: null
23:52:41.575 [main] INFO org.cryptomator.common.Environment - logback.configurationFile: null
23:52:41.575 [main] INFO org.cryptomator.common.Environment - cryptomator.settingsPath: /Users/martin/Library/Application Support/Cryptomator/settings.json
23:52:41.575 [main] INFO org.cryptomator.common.Environment - cryptomator.ipcSocketPath: /Users/martin/Library/Application Support/Cryptomator/ipc.socket
23:52:41.575 [main] INFO org.cryptomator.common.Environment - cryptomator.integrationsWin.keychainPaths: null
23:52:41.576 [main] INFO org.cryptomator.common.Environment - cryptomator.p12Path: /Users/martin/Library/Application Support/Cryptomator/key.p12
23:52:41.576 [main] INFO org.cryptomator.common.Environment - cryptomator.logDir: /Users/martin/Library/Logs/Cryptomator
23:52:41.576 [main] INFO org.cryptomator.common.Environment - cryptomator.loopbackAlias: null
23:52:41.576 [main] INFO org.cryptomator.common.Environment - cryptomator.mountPointsDir: /Users/martin/Library/Application Support/Cryptomator/mnt
23:52:41.576 [main] INFO org.cryptomator.common.Environment - cryptomator.minPwLength: null
23:52:41.576 [main] INFO org.cryptomator.common.Environment - cryptomator.appVersion: 1.12.0
23:52:41.576 [main] INFO org.cryptomator.common.Environment - cryptomator.buildNumber: dmg-5144
23:52:41.576 [main] INFO org.cryptomator.common.Environment - cryptomator.pluginDir: /Users/martin/Library/Application Support/Cryptomator/Plugins
23:52:41.576 [main] INFO org.cryptomator.common.Environment - cryptomator.showTrayIcon: true
23:52:41.576 [main] INFO org.cryptomator.common.Environment - cryptomator.disableUpdateCheck: null
23:52:41.576 [main] INFO o.cryptomator.launcher.Cryptomator - Starting Cryptomator 1.12.0 on Mac OS X 12.7.3 (x86_64)
23:52:41.609 [main] INFO org.cryptomator.ipc.Server - Spawning IPC server listening on socket /Users/martin/Library/Application Support/Cryptomator/ipc.socket
23:52:42.005 [JavaFX Application Thread] INFO o.cryptomator.launcher.Cryptomator - JavaFX runtime started after 903ms
#
# A fatal error has been detected by the Java Runtime Environment:
#
# SIGILL (0x4) at pc=0x00007ff80a2a200a, pid=2397, tid=259
#
# JRE version: OpenJDK Runtime Environment Zulu21.32+17-CA (21.0.2+13) (build 21.0.2+13-LTS)
# Java VM: OpenJDK 64-Bit Server VM Zulu21.32+17-CA (21.0.2+13-LTS, mixed mode, tiered, compressed oops, compressed class ptrs, g1 gc, bsd-amd64)
# Problematic frame:
# C [CoreFoundation+0x1b900a] CFRelease.cold.1+0xe
#
# No core dump will be written. Core dumps have been disabled. To enable core dumping, try "ulimit -c unlimited" before starting Java again
#
# An error report file with more information is saved as:
# /Applications/Cryptomator.app/Contents/MacOS/hs_err_pid2397.log
[2.710s][warning][os] Loading hsdis library failed
#
# If you would like to submit a bug report, please visit:
# http://www.azul.com/support/
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug.
#
zsh: abort ./Cryptomator
I wanted to upload the complete error log file “/Applications/Cryptomator.app/Contents/MacOS/hs_err_pid2397.log” mentioned in the error output, but as new user I am apparently not yet allowed to do such uploads here.
FYI: I just tried the new version 1.12.3, but no luck again. When run via the Terminal the error message printed there is the same. Before I also uninstalled the openjdk I had installed via homebrew.
I’m using macOS 12.7.3 on a 2019 iMac. I hear that parts of Cryptomator are written in Java but it does not depend on it being installed separately. Java (Version 8 Update 401) is installed on my Mac but the chances of any conflict seem very remote. So far Cryptomator 1.11.1 is OK so I guess I’ll stick with it for now.
