Stuck at 0.99TB?

[CryptomatorUser]

I have started using Cryptomator from 2 days ago to sync my data to Google Drive for Edu (unlimited). But I am stuck at 0.99TB since today morning. Is there a way to solve this limitations?

Note: My Google Drive quota is unlimited storage. I have used Dokany volume type.

[Michael]

Hi. Cryptomator does not have space limitations either.
So the question is: does the copy process of files into the vault stuck, or the sync?

[CryptomatorUser]

@Michael

So the question is: does the copy process of files into the vault stuck, or the sync?

The copy process of files into the vault is stuck.

[Michael]

Do you use WebDAV or dokany as volume type?
If you use WebDAV, then maybe the WebDAV limitations affects you. So please change.
Is there an error message?
Something suspicious in the log file?

[CryptomatorUser]

@CryptomatorUser

I have used Dokany volume type.

See above.

@Michael

Is there an error message?

No

@Michael

Something suspicious in the log file?

Where is the log file?

[Michael]

Where is the log file located?

When restarting Cryptomator, a new log file is created. The log file of your latest launch is cryptomator0.log, the one before is cryptomator1.log and so on until cryptomator9.log. Usually you want to look at cryptomator0.log which is stored here: Windows: %appdata%/Cryptomator/ OS X: ~/Library/Logs/Cryptomator/ Linux: ~/.local/share/Cryptomator/logs/ pre-1.4.6: ~/.Cryptomator/ You can access this location by clicking on “reveal log files” from within Cryptomator’s preferences window: …

[CryptomatorUser]

Here is the content of cryptomator0.log:

10:52:45.023 [main] INFO  org.cryptomator.launcher.Cryptomator - Starting Cryptomator 1.4.15 on Windows 10 10.0 (amd64)
10:52:47.399 [main] INFO  o.c.launcher.IpcProtocolImpl - Received launch args: 
10:52:47.831 [JavaFX Application Thread] INFO  org.cryptomator.launcher.Cryptomator - JavaFX application started.
10:52:48.000 [JavaFX Application Thread] INFO  org.cryptomator.jni.JniModule - loaded WinFunctions.dll
10:52:48.043 [JavaFX Application Thread] INFO  o.c.ui.controllers.MainController - Unable to setPreferencesHandler, probably not supported on this OS.
10:52:55.016 [JavaFX Application Thread] INFO  o.c.k.WindowsProtectedKeychainAccess - Unable to load existing keychain file, creating new keychain.
10:53:01.637 [JavaFX Application Thread] INFO  o.c.ui.controllers.WelcomeController - Current version: 1.4.15, lastest version: 1.4.15
10:54:11.408 [Background Thread 2] INFO  com.dokany.java.DokanyDriver - Dokany version: 130
10:54:11.408 [Background Thread 2] INFO  com.dokany.java.DokanyDriver - Dokany driver version: 400
10:54:36.795 [JavaFX Application Thread] INFO  o.c.ui.controllers.WelcomeController - Current version: 1.4.15, lastest version: 1.4.15
22:56:09.810 [pool-1-thread-1] INFO  o.c.common.settings.SettingsProvider - Settings saved to C:\Users\Administrator\AppData\Roaming\Cryptomator\settings.json
02:08:19.115 [pool-1-thread-1] INFO  o.c.common.settings.SettingsProvider - Settings saved to C:\Users\Administrator\AppData\Roaming\Cryptomator\settings.json

[Michael]

Mhm cannot see anything that would explain your issue. Maybe someone else an idea?