Problem connecting to Google Drive when participating in "Advanced Protection Program"

If you’re enrolled in the Advanced Protection Program and haven’t used Cryptomator for Android or iOS before enrolling, you can not access your files located in Google Drive:

You can still sign into apps and services with Google. If they request access to your Gmail or Drive data, access will be denied.

Cryptomator for Android indicates a general error and in the log you find Caused by: com.google.android.gms.auth.a: ServiceDisabled.

If you run into this problem, follow these steps:

  1. Unenroll from the Advanced Protection Program
  2. Access the cloud using Cryptomator (Android or iOS)
  3. Enroll again the Advanced Protection Program

Cryptomator will keep working since it is already enrolled.

We will try to provide a better workaround (if at all possible) in the future but this is how it works at the moment.

Many thanks to a kind user for reporting the source of this problem and providing this workaround, you’re awesome!

2 Likes

Hi,

after reading this I decided to buy the Android app and give it a try. Unfortunately, unenrolling the Advanced Protection Program, using Cryptomator and enrolling again does not work for me. The moment I enroll again, I lose access to Google drive and cannot open previously added vaults.

Any suggestions? All my data is on Google drive and without access, the Android app is useless for me.

BR
Thaurcam

Hey and welcome in the community :slightly_smiling_face:!

Thanks for your feedback, we’ll look into it and search for other solutions.
Maybe they changed the way they handled existing grants, because I was able to reproduce that at the time.

Thanks for your help. After using the desktop app for more than a year now, I’m looking forward to use this great software also on my Chromebook.

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