Play Store license lost after installing on new device

[slaw2381]

Hi,

I have recently switched to a different android device and noticed that re-installing the Cryptomator app from the Play Store, the app works normally during the first few startups.

However sooner or later it would somehow lose the license, asking for a key. The only workaround to this problem is re-installing the app.

Is there any way to fix this issue?

[SailReal]

Hi and welcome to the Cryptomator Community ,

I highly assume you are running into

Why I get asked for a license key but bought the app using Google Playstore

Cryptomator for Android can be installed using four different distribution channels: Google Playstore APK Store Cryptomator F-Droid repository Main F-Droid repository All of them are slightly different which is further documented in Setup — Cryptomator 1.7.0 documentation. One of the differences is the purchase and license entry process. In Google’s Playstore, Google takes care of everything. In our APK store or the F-Droid repository, a license purchased on Cryptomator for Android must be e…

[slaw2381]

Thanks a lot for the quick response. I’ll check if F-Droid is somehow interfering with the play store version and get back here if the problem persists!