On how many devices can the app be installed using Google Play Store?

Cryptomator for Android can be used on any number of devices on which the Google account with which the purchase was made is set up.

Furthermore Cryptomator for Android supports the Google Play Family Library function which means that the app can be used by up to 5 people in a family without having to buy it again. The conditions and how to create a “Google Play Family” can be found here: https://support.google.com/googleplay/answer/7007852?hl=en

In the last weeks some users contacted us because they had bought our app, but were asked to buy it again on another device even though they were logged in with the same Google account. This is very annoying because the purchase and distribution process is completely in the hands of Google and there is not much we can do.
We will start a list with what helped other users:

Please tell us what helped you solve this annoying problem.

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