Office Files Do Not Open

[soti84]

Hello Support and Dev Team,

First, I would like to convey my gratitude to you for this brilliant product.
I have been using Cryptomator on my Android phone and Windows machines and I am extremely pleased with it.
Many thanks.

Lately noticed that I am unable to open Office docs (Word, Excel files). When I double click on the Office file in the mounted WebDav drive, I get the Office program logo and the wording “Starting” and it hangs like this indefinately:

Is this a known issue and is there a workaround?

Does anybody else from the readers experiencing the same?

I seem to be able to open any other types of files (pdfs, for example).

I am on version 1.3.5.

Thank you.

[Michael]

It’s an issue with windows WebDAV and Office upload center.
Workaround and link to 1.4beta2 that support dockany:

Office Upload Center may interfere with saving to Cryptomator drives

Please note that because of Cryptomator providing the virtual drive via WebDAV, Office Upload Center 2010 will assume Cryptomator files are on a network drive. If you have “paused uploads”, it will silently fail to save files to Cryptomator and they will remain in Office cache unencrypted instead. E.g., this resulted in Excel displaying a small message on the application status bar when trying to save to Cryptomator drive while uploads paused. But exiting Excel doesn’t show any dialog boxes or …

[soti84]

Thank you very much for the prompt reply, Michael!