In the past I had no problem to save a file (eg a scan) from my iphone to the vault.
At the moment, if I open the filemanager I can see all my former stored files in the vault (an can open them), but regarding new files I want to save, I can only see the Filemname and the date, followed by error and an exclamation mark within the cloud symbol. Also a red do-not-enter sign (as for a one-way road).
What is wrong? I restarted the iphone already, no change.
Thanks a lot for your help
I‘m seeing the same error when trying to add files to my vault using the Files app. Also while creating folders seems to be possible, I can’t actually open them, getting an error saying the folder contents can’t be displayed because of an error.
Already tried rebooting, re-installing the app, disconnecting OneDrive.
iPhone 15 Pro, iOS 17.5.1, Cryptomator App version 2.5.2
@Roeshimi:
I tried to create a folder as you did - same issue. The folder is created. But when I try to open it, I receive an error-message: “content not available - unknown error” or similar as it is a translation from german.
It’s weird, as it works perfectly for a long time and I do not know what I have changed since then (except Update iOS).
Does no one have an idea or the same issue?
I deleted the app and installed it again - no success.
I tried with other vaults - no success.
It is impossible to store any file - always an error is shown.
One can create a folder, but not use it.
Very annoying and frustrating. It was working perfectly, but now the app is useless!
Same problem for me. No upload to onedrive via my iOS devices [iPhone 14pro (or iPad pro) with iOS 17.5.1 and Cryptomator version 2.5.2 (1228)] and no reply to my email to Cryptomator support for almost three weeks.
I am having the exact same problem on both iPhone and iPad. I have not heard back from customer service. I may have to research another option because this app has become useless to me.
Files saved in Cryptomator are not uploaded (onedrive) and cannot be viewed. An error is displayed in “Files”. Failed uploads cannot be deleted (see photo). Saved/copied folders have no content. No update, no reinstallation helps.
None that I know of. For the time being, I switched cloud providers, i.e. I’m now using WebDAV that comes with my Fastmail account as cloud vault.
To open my cloud vault on Windows, I’m using Mountain Duck which happens to have direct Cryptomator vault support so the Cryptomator app is not even needed
I do have the same issue - iPhone 12, iOS 17.6.1, Crypotmator 2.5.2 (1228), OneDrive Vault - accessing already uploaded files is no problem, but still unable to upload via iPhone e.g. by scanning files.
Is there any workaround or solution for this? Up to now I do not find any help from support or community.
I have a guess, but I haven’t been able to check it yet: I use a company mobile phone and my employer has recently only allowed me to use my company Onedrive account. Is it possible that this restricts the function of the Cryptomator iOS app?
I’m not using a device that has any MDM stuff on it, i.e. it is my personal device. I only have installed a DNS profile from ControlD but that’s it. Also I’ve been running this combination for a long time without issue so I doubt that it is a problem on the device side, at least nothing obvious
If your question is if cryptomator works with onedrive for business, then the answer is yes. I use it on a daily basis with iOS with no issues.
Unfortunately I don’t have a clue what might cause the described issue.
Have you tried to reconnect, means delete the connection to onedrive and set it up again?
I exprience the exact the same issue/setup as op.
Also tried revoking access in Microsoft settings and deleted an set up the vault completely from scratch.
I have the same issue, can anybody help with that, it is very frustrating
Just bought the full version, try to upload some documents in the cripted folders on Onedrive, files are localy on my iphone ios17.
The upload is not been completed, a red dot is come. I can t delete the file as is not comunicate with ….another app…stupid error message.
A member of the Cryptomator Support was emailing me and I send him a log file. Maybe he can find out what the problem is.
It’s really annoying as it worked wonderfully in the past.
My main use case is using this great app QuickScan, which scans documents with the camera of my iPhone and converts them into a PDF offline (!) only on the iPhone (without cloud). And I was able to save that PDF directly to a Cryptomator vault. That was fantastic and I would really like to be able to do it again.
I have the same problem. For what it’s worth, on my iPhone the authentication goes through Microsoft Authenticator. I tried deleting the account in MA and connected again, but no luck.
Also for what it’s worth, using iCloud instead of OneDrive works fine with Cryptomator, so this is something specific to OneDrive.
