Mac M1 freezes and needs to be restarted

Help Desktop App
1

I am working with a MacBook Air M1 with Monterey 12.2.1. I have downloaded FUSE.

I created a vault that I save on iCloud Drive and keep also local (optimise storage disabled). For two days it worked alright, then today I opened it with the desktop app, did some changes like copied and pasted files and renamed folders, and opened some pdfs. Now every time I try to lock the vault, I get the error that because of “ongoing processes” the vault can’t be locked, even though I quit all the apps.

I force quit on Cryptomator, which then stops responding and doesn’t work if I try to open it again after it quit. Safari and Chrome stop working as well, and I need to force restart the computer by using the power button.

How can I solve this?

2

EDIT

I checked and although I had installed MacFUSE I didn’t actually enabled it in the Cryptomator preferences settings. So the problem was caused by WebDAV been buggy as expected.

More specifically, what I found causes the app to crash is opening jpgs, renaming files, and using quicklook / opening files in gallery / opening a preview of the file (selecting it and pressing space bar). Opening pdfs, word, excel and ppt, copying and pasting files, creating and renaming folders, and deleting stuff doesn’t create problems for me.

1 Like
3

Now every time I try to lock the vault, I get the error that because of “ongoing processes” the vault can’t be locked, even though I quit all the apps.

I force quit on Cryptomator, which then stops responding and doesn’t work if I try to open it again after it quit. Safari and Chrome stop working as well, and I need to force restart the computer by using the power button.

This exact situations happens for me on M1 Pro mac as well. Just updated to 1.69, likely doesn’t fix it, though hopefully we can gather attention to fixing this.

4

Have you enabled MacFUSE in the preferences settings?

5

I don’t see MacFuse in the preference settings of CRYPTOMATOR, is that a requirement to use the m1 version?

6

I just installed macFuse and changed it to Fuse under virtual drive. I’ll leave cryptomator running, and hopefully, it stays good.

7

Hello,

I recently bought a Macbook Pro 14" with a M1 Pro and I have the same issue. Did one of you manage to fix it? I have the most recent version of Cryptomator using WebDAV to mount the vaults.

Does MacFUSE fixed the issue?

Thanks for your help.

8

It should fix it yes. I also did some research on the safety of MacFUSE and it seems that for most use and purposes it is totally alright

9

I know this is an old thread but I found a workaround that doesn’t require using MacFUSE and having to run the macbook pro in reduced security mode. Thought I’d put it here for anyone in the future that arrives here on thread.

The below works on Macbook Pro 14" running Monterey 12.6 and Cryptomator 1.6.14

  1. Open Cryptomator and unlock vault.
  2. Do what you want in open vault (open, edit files etc)
  3. When you’re ready to lock vault open finder
  4. In the sidebar on the left under “Locations” you will see “localhost”. Click on in.
  5. On the right you will see “Connected as: WebDAV” and on the far right is a disconnect button.
  6. Click the disconnect button.
  7. Once localhost volume is disconnected, return to cryptomator app and now click “Lock”
  8. The vault should lock without problem and you can close Cryptomator.

In reality the above isn’t very convoluted and only takes a second. Much prefer this method to having to use MacFUSE because I can leave the system in normal security mode without opening up the kernal extensions.

Hope this helps someone

5 Likes
10

Hi, it was specially registered what to tell you thanks, very much I helped to find the simple effective solution))))

11

Early I was delighted. Finder doesn’t allow to disconnect a disk for the same reason, “the device is used by other appendices” though everything is switched off ((((

12

Today it’s still isn’t fixed. And the fact that it crashes your whole computer makes it’s even worse. why do they even still offer a mac app…

13

Hi,

as far as I can see, it is not a Cryptomator issue at all. WebDAV in macOS is totally rubbish. I have tried several WebDAV servers such as WebDAV enabled lighttpd, rclone serve, or some other go based WebDAV servers … they all show same issues on macOS while being rock solid with Windows Explorer or Gnome Nautilus.
If you access WebDAV with a third party app such as Cyberduck it works great.
So I guess you can blame Apple for not fixing their implementation of WebDAV in Finder.
Try to mount via FUSE instead and avoid relaying on WebDAV.
Seems like WebDAV also does not work on iOS … maybe Apples way of motivating people to use iCloud+ instead of any other inexpensive cloud storage. There are a few people that think it is broken by purpose.
Anyway, long story short, use FUSE.

14

Thank you! It works for me.

I was thinking that Macbook was acting up as I wasn’t aware that Cryptomator is causing this.

15

I’ve been experiencing the same problem as others on a MacBook silicon M3, whereby Cryptomator wouldn’t lock/would freeze, claiming other apps were using it even though all other apps were closed. Force Quit failed always. This left me unable to either Shut Down or Sleep.

I like this option of not having to change security settings and using FUSE. I tried what you describe, disconnecting from the Finder Locations sidebar, and it’s simple enough and seems to work.

Thank you!!

16

Using macfuse made Cryptomator work like a dream again. Thanks for the thread!