Desktop 1.4.10 will not start

[Russell_Cook]

Recently updated to 1.4.10. Seemed OK.

Now Cryptomator will not start, no errors. 64bit ver.

Have uninstalled and re-install now same problem. Have tried old versions, no difference.

[overheadhunter]

What operating system are you on? Can you send us log files via PN (e.g. attach them via Firefox Send)?

Where is the log file located?

When restarting Cryptomator, a new log file is created. The log file of your latest launch is cryptomator0.log, the one before is cryptomator1.log and so on until cryptomator9.log. Usually you want to look at cryptomator0.log which is stored here: Windows: %appdata%/Cryptomator/ OS X: ~/Library/Logs/Cryptomator/ Linux: ~/.local/share/Cryptomator/logs/ pre-1.4.6: ~/.Cryptomator/ You can access this location by clicking on “reveal log files” from within Cryptomator’s preferences window: …

[Russell_Cook]

I am using windows 10. There appears to be no/I cannot find a log file.

[overheadhunter]

You should at least be able to see the previous log files (from before you updated to 1.4.10).

Just copy and paste %APPDATA%/Cryptomator/ to your Windows Explorer address bar.

[Russell_Cook]

I have thoroughly searched and there are none.

[overheadhunter]

Then I suspect something else is wrong. Maybe some “cleanup” utility did its job a bit too enthusiasticly?

[Russell_Cook]

Strangley I installed on another HD “G:” and it installed and runs OK. Just have to setup vaults again.

[overheadhunter]

Thanks for sharing your solution, but still this is a bit of an odd problem that I can’t explain…