Can¨t enable biometric authentication

Help Android App
1

The app fails to enable biometric authentiation. This is on a Samsung S21 latest os and app update. The app gets stuck in the password entry field when I try to enable biometric authentication. Spinning thing never stops.

/M

2

Update: It recognizes if the password is wrong. Seem like it has trouble saving the pw to the phone when the correct one is entered.

3

Anything suspicious in the log file? Not sure if necessary but enabling debug mode might help.

4

The last rows of the log:

VaultListFragment{e939668} (9ff37474-01fe-4e3d-9c50-55455b61e4f8 id=0x7f0a0105)
D	20210911102042.203	ActivityLifecycle	onPause org.cryptomator.presentation.ui.activity.VaultListActivity@ca3b052
D	20210911102042.203	PresenterLifecycle	pause org.cryptomator.presentation.presenter.VaultListPresenter@cff0dd2
D	20210911102042.215	ActivityLifecycle	onCreate org.cryptomator.presentation.ui.activity.SettingsActivity@8e151f9
D	20210911102042.245	ActivityLifecycle	onStart org.cryptomator.presentation.ui.activity.SettingsActivity@8e151f9
I	20210911102042.246	ActivityLifecycle	onResume org.cryptomator.presentation.ui.activity.SettingsActivity@8e151f9
D	20210911102042.246	ActivityLifecycle	onResumeFragments org.cryptomator.presentation.ui.activity.SettingsActivity@8e151f9
D	20210911102042.246	PresenterLifecycle	resume org.cryptomator.presentation.presenter.SettingsPresenter@3bbd977
V	20210911102042.719	FragmentLifecycle	onStop VaultListFragment{e939668} (9ff37474-01fe-4e3d-9c50-55455b61e4f8 id=0x7f0a0105)
D	20210911102042.719	ActivityLifecycle	onStop org.cryptomator.presentation.ui.activity.VaultListActivity@ca3b052
D	20210911102042.720	ActivityLifecycle	onSaveInstanceState org.cryptomator.presentation.ui.activity.VaultListActivity@ca3b052

I have tried with OneDrive, google drive and local vault.

/M

5

Can you please send us the complete log file? You can just choose “Send log file” in settings.