An Error occured when adding a OneDrive vault

[zhibin_hu]

I recently acquired the Android license for your software and attempted to add a OneDrive vault. Upon clicking the “+” button, however, an error message stating “An Error Occurred” appeared, hindering my ability to utilize the software as intended. Despite my efforts to reinstall the software and clear its data, I continue to experience difficulties in connecting to OneDrive normally. Curiously, I am able to connect to other cloud storage services without encountering any issues. I don’t use a blocker or something like that, and Wifi, 5G, VPN or not were also tried.

[SailReal]

Hey and welcome to the Cryptomator Community ,

Can you please enable debug mode, reproduce the problem and send us the log file?

How do I enable debug mode on Android?

If we ask you to send a log file to us, please follow these steps: Go to the splash screen in the Cryptomator app (start screen) Open “Settings” Scroll down and enable “Debug mode” => Debug mode is enabled, now reproduce the problem Go back to “Settings” Tap on “Send log file” Choose your mail app and send an email to the Cryptomator team Please don’t forget to disable “Debug mode” after sending the email.

[zhibin_hu]

I have sent the log file and it says Ticket#824023

[Xpacer]

Has there been a solution to the problem?

I have the same problem und noticed it last week. I have deinstalled the app und reinstalled it again and Cryptomator app cannot connect to OneDrive. When I click on “+” button, the message “an error has occured” (in German) appears.

I use Pixel 8 with the lastest updates and reinstalled cryptomator app today again from the Google Play Store.

I have send to log files in Debug mode, it is the Ticket#824128.