An error occured message on Android

I’m having a lot of problems with the Android app. When I add files in using the Android app, they may open once but later they can’t be played, even when I open the vault again on the Mac they’re unplayable/unreadable by native apps. I get the “an error occurred message”.

When I’ve added files on the Mac, the video files, for example, copy over but you can only see 1 of 3 and when I copy the same files again it asks if I want to replace them (but 2 aren’t even visible). None of the files copied on the Mac can be read on Android.

I have a lot of video and audio I want to store in vaults and I want to get this working so that I can keep it encrypted on the device.

Can you please enable debug mode, reproduce the problem and send us the log file: How do I enable debug mode?