ben45
September 10, 2023, 4:02am
1
log:
10:54:05.873 [JavaFX Application Thread] TRACE o.c.u.k.m.PassphraseEntryController - UnlockController.unlock()
PLEASE HELP, THANKS!!!
ben45
September 12, 2023, 1:33am
2
Can somebody please help! Cryptomator fail on my win10 pc, after installation and creating the folder, everytime Cryptomator shuts down without any notice after I enter password for the folder, nothing happend (right down task icon just disappear when I move the mouse close to it).
infeo
September 13, 2023, 2:54pm
3
Welcome to the Cryptomator Community
your posted log excerpt does not show any unnormal activities.
What version of Cryptomator are you using? Can you post the complete content of the log file after Cryptomator terminated?
ben45
September 14, 2023, 2:08pm
4
Thanks for your reply!
My version: 1.9.3 (msi-4516)
complete log:
21:59:21.889 [main] INFO o.c.common.settings.SettingsProvider - Settings loaded from C:\Users\hyb\AppData\Roaming\Cryptomator\settings.json
21:59:21.952 [main] INFO org.cryptomator.common.Environment - user.home: C:\Users\hyb
21:59:21.952 [main] INFO org.cryptomator.common.Environment - java.library.path: C:\Program Files\Cryptomator;C:\WINDOWS\Sun\Java\bin;C:\WINDOWS\system32;C:\WINDOWS;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\NVIDIA Corporation\PhysX\Common;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\WINDOWS\System32\OpenSSH\;C:\Program Files\NVIDIA Corporation\NVIDIA NvDLISR;C:\Program Files (x86)\Microsoft VS Code\bin;C:\Program Files\Intel\WiFi\bin\;C:\Program Files\Common Files\Intel\WirelessCommon\;C:\Program Files\dotnet\;C:\Users\hyb\AppData\Local\Programs\Python\Python37\Scripts\;C:\Users\hyb\AppData\Local\Programs\Python\Python37\;C:\Users\hyb\AppData\Local\Microsoft\WindowsApps;;C:\Program Files\Cryptomator\app;.
21:59:21.952 [main] INFO org.cryptomator.common.Environment - user.language: zh
21:59:21.952 [main] INFO org.cryptomator.common.Environment - user.region: null
21:59:21.952 [main] INFO org.cryptomator.common.Environment - logback.configurationFile: null
21:59:21.952 [main] INFO org.cryptomator.common.Environment - cryptomator.settingsPath: ~/AppData/Roaming/Cryptomator/settings.json
21:59:21.952 [main] INFO org.cryptomator.common.Environment - cryptomator.ipcSocketPath: ~/AppData/Roaming/Cryptomator/ipc.socket
21:59:21.952 [main] INFO org.cryptomator.common.Environment - cryptomator.integrationsWin.keychainPaths: ~/AppData/Roaming/Cryptomator/keychain.json
21:59:21.952 [main] INFO org.cryptomator.common.Environment - cryptomator.logDir: ~/AppData/Roaming/Cryptomator
21:59:21.952 [main] INFO org.cryptomator.common.Environment - cryptomator.loopbackAlias: cryptomator-vault
21:59:21.952 [main] INFO org.cryptomator.common.Environment - cryptomator.pluginDir: ~/AppData/Roaming/Cryptomator/Plugins
21:59:21.952 [main] INFO org.cryptomator.common.Environment - cryptomator.mountPointsDir: ~/Cryptomator
21:59:21.952 [main] INFO org.cryptomator.common.Environment - cryptomator.minPwLength: null
21:59:21.952 [main] INFO org.cryptomator.common.Environment - cryptomator.appVersion: 1.9.3
21:59:21.952 [main] INFO org.cryptomator.common.Environment - cryptomator.buildNumber: msi-4516
21:59:21.952 [main] INFO org.cryptomator.common.Environment - cryptomator.showTrayIcon: true
21:59:21.952 [main] INFO org.cryptomator.common.Environment - cryptomator.p12Path: ~/AppData/Roaming/Cryptomator/key.p12
21:59:21.952 [main] INFO o.cryptomator.launcher.Cryptomator - Starting Cryptomator 1.9.3 on Windows 10 10.0 (amd64)
21:59:21.952 [main] DEBUG org.cryptomator.logging.DebugMode - Debug mode enabled
21:59:21.952 [main] DEBUG o.c.launcher.SupportedLanguages - Using locale en
21:59:21.999 [main] INFO org.cryptomator.ipc.Server - Spawning IPC server listening on socket C:\Users\hyb\AppData\Roaming\Cryptomator\ipc.socket
21:59:22.661 [main] DEBUG o.c.launcher.IpcMessageHandler - Received launch args:
21:59:22.663 [main] DEBUG o.cryptomator.launcher.Cryptomator - Did not find running application instance. Launching GUI...
21:59:22.888 [JavaFX Application Thread] INFO o.cryptomator.launcher.Cryptomator - JavaFX runtime started after 1264ms
21:59:22.894 [JavaFX Application Thread] DEBUG o.c.i.common.ClassLoaderFactory - Found jars in cryptomator.pluginDir:
21:59:23.042 [JavaFX Application Thread] DEBUG o.c.i.common.ClassLoaderFactory - Found jars in cryptomator.pluginDir:
21:59:23.044 [JavaFX Application Thread] DEBUG o.c.i.common.IntegrationsLoader - MountService: Found implementation: org.cryptomator.frontend.fuse.mount.LinuxFuseMountProvider in jar /C:/Program%20Files/Cryptomator/app/mods/fuse-nio-adapter-3.0.0.jar
21:59:23.050 [JavaFX Application Thread] DEBUG o.c.i.common.IntegrationsLoader - MountService: Found implementation: org.cryptomator.frontend.fuse.mount.MacFuseMountProvider in jar /C:/Program%20Files/Cryptomator/app/mods/fuse-nio-adapter-3.0.0.jar
21:59:23.051 [JavaFX Application Thread] DEBUG o.c.i.common.IntegrationsLoader - MountService: Found implementation: org.cryptomator.frontend.fuse.mount.FuseTMountProvider in jar /C:/Program%20Files/Cryptomator/app/mods/fuse-nio-adapter-3.0.0.jar
21:59:23.051 [JavaFX Application Thread] DEBUG o.c.i.common.IntegrationsLoader - MountService: Found implementation: org.cryptomator.frontend.fuse.mount.WinFspMountProvider in jar /C:/Program%20Files/Cryptomator/app/mods/fuse-nio-adapter-3.0.0.jar
21:59:23.052 [JavaFX Application Thread] DEBUG o.c.i.common.IntegrationsLoader - MountService: Found implementation: org.cryptomator.frontend.fuse.mount.WinFspNetworkMountProvider in jar /C:/Program%20Files/Cryptomator/app/mods/fuse-nio-adapter-3.0.0.jar
21:59:23.053 [JavaFX Application Thread] DEBUG o.c.i.common.IntegrationsLoader - MountService: Found implementation: org.cryptomator.frontend.webdav.mount.MacAppleScriptMounter in jar /C:/Program%20Files/Cryptomator/app/mods/webdav-nio-adapter-2.0.3.jar
21:59:23.053 [JavaFX Application Thread] DEBUG o.c.i.common.IntegrationsLoader - MountService: Found implementation: org.cryptomator.frontend.webdav.mount.FallbackMounter in jar /C:/Program%20Files/Cryptomator/app/mods/webdav-nio-adapter-2.0.3.jar
21:59:23.054 [JavaFX Application Thread] DEBUG o.c.i.common.IntegrationsLoader - MountService: Found implementation: org.cryptomator.frontend.webdav.mount.WindowsMounter in jar /C:/Program%20Files/Cryptomator/app/mods/webdav-nio-adapter-2.0.3.jar
21:59:23.054 [JavaFX Application Thread] DEBUG o.c.i.common.IntegrationsLoader - MountService: Found implementation: org.cryptomator.frontend.webdav.mount.LinuxGioMounter in jar /C:/Program%20Files/Cryptomator/app/mods/webdav-nio-adapter-2.0.3.jar
21:59:23.055 [JavaFX Application Thread] DEBUG o.c.i.common.IntegrationsLoader - MountService: Found implementation: org.cryptomator.frontend.dokany.mount.DokanyMountProvider in jar /C:/Program%20Files/Cryptomator/app/mods/dokany-nio-adapter-2.0.0.jar
21:59:23.057 [JavaFX Application Thread] DEBUG o.c.i.common.IntegrationsLoader - MountService: Implementation is available: org.cryptomator.frontend.fuse.mount.WinFspNetworkMountProvider
21:59:23.091 [JavaFX Application Thread] DEBUG o.c.i.common.IntegrationsLoader - MountService: Implementation is available: org.cryptomator.frontend.fuse.mount.WinFspMountProvider
21:59:23.092 [JavaFX Application Thread] DEBUG o.c.i.common.IntegrationsLoader - MountService: Implementation is available: org.cryptomator.frontend.dokany.mount.DokanyMountProvider
21:59:23.181 [JavaFX Application Thread] DEBUG o.c.i.common.IntegrationsLoader - MountService: Implementation is available: org.cryptomator.frontend.webdav.mount.WindowsMounter
21:59:23.182 [JavaFX Application Thread] DEBUG o.c.i.common.IntegrationsLoader - MountService: Implementation is available: org.cryptomator.frontend.webdav.mount.FallbackMounter
21:59:23.188 [JavaFX Application Thread] DEBUG o.cryptomator.common.CommonsModule - Starting App Scheduled Executor 01
21:59:23.189 [App Scheduled Executor 01] DEBUG o.cryptomator.common.CommonsModule - Starting App Scheduled Executor 02
21:59:23.191 [JavaFX Application Thread] DEBUG o.c.i.common.ClassLoaderFactory - Found jars in cryptomator.pluginDir:
21:59:23.192 [JavaFX Application Thread] DEBUG o.c.i.common.IntegrationsLoader - UiAppearanceProvider: Found implementation: org.cryptomator.windows.uiappearance.WinUiAppearanceProvider in jar /C:/Program%20Files/Cryptomator/app/mods/integrations-win-1.2.0.jar
21:59:23.193 [JavaFX Application Thread] DEBUG o.c.i.common.IntegrationsLoader - UiAppearanceProvider: Implementation is available: org.cryptomator.windows.uiappearance.WinUiAppearanceProvider
21:59:23.212 [JavaFX Application Thread] TRACE o.cryptomator.ui.fxapp.FxApplication - FxApplication.start()
21:59:23.314 [JavaFX Application Thread] DEBUG o.c.ui.fxapp.FxApplicationTerminator - Enabling sudden termination
21:59:23.316 [JavaFX Application Thread] DEBUG o.c.i.common.ClassLoaderFactory - Found jars in cryptomator.pluginDir:
21:59:23.318 [JavaFX Application Thread] DEBUG o.c.i.common.IntegrationsLoader - TrayMenuController: Found implementation: org.cryptomator.ui.traymenu.AwtTrayMenuController in jar /C:/Program%20Files/Cryptomator/app/mods/cryptomator-1.9.3.jar
21:59:23.324 [JavaFX Application Thread] DEBUG o.c.i.common.IntegrationsLoader - TrayMenuController: Implementation is available: org.cryptomator.ui.traymenu.AwtTrayMenuController
21:59:23.398 [JavaFX Application Thread] DEBUG o.c.u.traymenu.AwtTrayMenuController - initialized tray icon
21:59:23.407 [JavaFX Application Thread] DEBUG o.cryptomator.common.CommonsModule - Starting App Background Thread 001
21:59:23.762 [JavaFX Application Thread] DEBUG o.cryptomator.ui.common.FontLoader - Loaded family: Font Awesome 5 Free Solid
21:59:23.782 [JavaFX Application Thread] TRACE o.c.u.m.MainWindowTitleController - init MainWindowTitleController
21:59:23.803 [JavaFX Application Thread] DEBUG o.c.i.common.ClassLoaderFactory - Found jars in cryptomator.pluginDir:
21:59:23.804 [JavaFX Application Thread] DEBUG o.c.i.common.IntegrationsLoader - KeychainAccessProvider: Found implementation: org.cryptomator.windows.keychain.WindowsProtectedKeychainAccess in jar /C:/Program%20Files/Cryptomator/app/mods/integrations-win-1.2.0.jar
21:59:23.807 [JavaFX Application Thread] DEBUG o.c.i.common.IntegrationsLoader - KeychainAccessProvider: Implementation is available: org.cryptomator.windows.keychain.WindowsProtectedKeychainAccess
21:59:23.895 [JavaFX Application Thread] DEBUG o.c.i.common.ClassLoaderFactory - Found jars in cryptomator.pluginDir:
21:59:23.896 [JavaFX Application Thread] DEBUG o.c.i.common.IntegrationsLoader - RevealPathService: Found implementation: org.cryptomator.windows.revealpath.ExplorerRevealPathService in jar /C:/Program%20Files/Cryptomator/app/mods/integrations-win-1.2.0.jar
21:59:23.897 [JavaFX Application Thread] DEBUG o.c.i.common.IntegrationsLoader - RevealPathService: Implementation is available: org.cryptomator.windows.revealpath.ExplorerRevealPathService
21:59:23.954 [JavaFX Application Thread] TRACE o.c.ui.mainwindow.ResizeController - init ResizeController
21:59:23.957 [JavaFX Application Thread] TRACE o.c.u.m.MainWindowController - init MainWindowController
21:59:24.284 [JavaFX Application Thread] DEBUG o.cryptomator.ui.fxapp.FxApplication - Main window initialized after 2660ms
21:59:36.973 [JavaFX Application Thread] DEBUG o.c.w.k.WindowsProtectedKeychainAccess - Attempting to load keychain from C:\Users\hyb\AppData\Roaming\Cryptomator\keychain.json
21:59:36.974 [JavaFX Application Thread] INFO o.c.w.k.WindowsProtectedKeychainAccess - Unable to load existing keychain file, creating new keychain.
21:59:40.218 [JavaFX Application Thread] DEBUG o.c.common.vaults.VaultStats - stop recording stats
21:59:40.219 [JavaFX Application Thread] DEBUG o.c.ui.fxapp.FxApplicationTerminator - Disabling sudden termination
21:59:40.222 [JavaFX Application Thread] DEBUG o.c.ui.fxapp.FxApplicationWindows - Start unlock workflow for T14P_crypt
21:59:40.230 [JavaFX Application Thread] DEBUG o.cryptomator.common.CommonsModule - Starting App Background Thread 002
21:59:53.273 [JavaFX Application Thread] TRACE o.c.u.k.m.PassphraseEntryController - UnlockController.unlock()
21:59:55.777 [App Background Thread 002] INFO o.c.ui.keyloading.KeyLoadingStrategy - Unlock attempt threw InvalidPassphraseException. Reattempting...
22:01:18.045 [JavaFX Application Thread] TRACE o.c.u.k.m.PassphraseEntryController - UnlockController.unlock()
22:01:20.131 [App Background Thread 002] DEBUG o.c.cryptofs.common.BackupHelper - Verified backup file: E:\T14P_crypt\masterkey.cryptomator.A1215AF7.bkup
22:01:20.157 [App Background Thread 002] DEBUG o.c.cryptofs.common.BackupHelper - Verified backup file: E:\T14P_crypt\vault.cryptomator.03985C2E.bkup
22:01:20.297 [App Background Thread 002] DEBUG o.cryptomator.cryptofs.ReadonlyFlag - Vault opened for read and write.
22:01:22.006 [jfuse-main-0] TRACE o.c.frontend.fuse.ReadOnlyAdapter - statfs / (14386884608 / 131071995904)
22:01:22.091 [jfuse-main-0] TRACE o.c.frontend.fuse.ReadOnlyAdapter - getattr / (lastModifiedTime: 2023-09-09T17:14:34.9026454Z, lastAccessTime: 2023-09-12T13:35:04.2668024Z, creationTime: 2023-09-09T17:14:34.823586Z, isRegularFile: false, isDirectory: true, isSymbolicLink: false, isOther: false, size: 0, fileKey: null)
22:01:22.120 [jfuse-main-0] TRACE o.c.frontend.fuse.ReadOnlyAdapter - readlink / failed, node not found or not a symlink
22:01:22.136 [jfuse-main-0] TRACE o.c.frontend.fuse.ReadOnlyAdapter - getattr /. failed, node not found
this crash(after inputting pw) happens to the both new created vault and existing vault.
infeo
September 15, 2023, 9:48am
5
The log does not contain any crash information. In order to gather more info, can you open C:\Program Files\Cryptomator\app\Cryptomator.cfg with a text editor and under [JavaOptions] add the following line:
-XX:ErrorFile=C:\Users\hyp\error.log
Restart Cryptomator, and provoke the crash of the app. Afterwards you can send me the file error.log via PM or mail (support@cryptomator.org ).
infeo
September 29, 2023, 12:04pm
6
@ben45 We recieved the error log file. As thought, the error happens, when loading the winfsp shared library. Unfortunately, the error itself occurs in Windows system files, hence the log file does not provide more information. Additionally, we cannot reproduce the error on our test system (Windows 10, Build 19045.3448).
As a temporary workaround, you can try to switch the volume type in the general Cryptomator preferences to WebDAV (Windows Explorer). For info about this volume type, see Volume Types — Cryptomator 1.7.0 documentation
,