Windows, v 1.4.15: Problems saving PDFs with Acrobat Reader

gohrner · February 5, 2020, 2:25pm

Hi everyone,

I have trouble saving PDFs on a Windows 10 machine with Cryptomator 1.4.6 and (now still, after an upgrade) 1.4.15, using the Dokany driver.

The error message varies slightly, but always indicates that a write error / IO error occured.

I already found and read

as well as

github.com/cryptomator/cryptomator

Windows 10 / Dokany: Problems with file access in LibreOffice und Indesign

opened 01:02PM - 23 Jan 19 UTC

closed 02:40PM - 11 Feb 19 UTC

Code-Jonny

type:bug state:confirmed state:has-workaround mount:dokany

## Issue Checklist Before creating a new issue make sure that you - searched… existing (and closed) issues: https://github.com/cryptomator/cryptomator/issues - searched the knowledge base: https://community.cryptomator.org/c/kb - have read the support guide: https://github.com/cryptomator/cryptomator/blob/develop/SUPPORT.md - have read the contribution guide: https://github.com/cryptomator/cryptomator/blob/develop/.github/CONTRIBUTING.md - have read the code of conduct: https://github.com/cryptomator/cryptomator/blob/develop/.github/CODE_OF_CONDUCT.md ## Basic Info I'm using Windows 10 Pro x64 (10.0.17134.523) I'm running Cryptomator in version: 1.4.2 ## Description When using Dokany LibreOffice and Adobe Indesign show different issues: - I'm unable to save LibreOffice files in the Cryptomator vault using Dokany. When trying to, LibreOffice prompts with an error message saying "Fehler beim Speichern des Dokumentes [_put filename here_]: Schreibfehler. Die Datei konnte nicht geschrieben werden." which translates to "Error saving the document [_put filename here_]: write error. File could not been saved." - Adobe Indesign has a similiar issue when saving files: I can't save files that already exist. I'm only able to save new ones. Plus: After opening a file Indesign needs a long time loading the file, like 2 minutes. In the meantime Indesign is not usable and behaves like it crashed. When using Webdav, Indesign opens in a few seconds. - Other random programs work: Microsoft Office, Windows Explorer etc. Switching to Webdav is not an option for me because of the overall worse performance.

but those issues were supposed to be fixed in Cryptomator 1.4.3 already.

Is it possible that I still somehow have to upgrade Dokany manually? Or is this an entirely different issue which I should open at GitHub?

infeo · February 5, 2020, 3:23pm

What is your installed Dokany version? You can find it by navigating to Settings->Apps and search for “Dokan”.

It should be at least 1.3.0.1000. If not, please download the newest version from here and install it.

gohrner · February 17, 2020, 4:42pm

Ok, it actually was 1.2.something. After upgrading to 1.3.0.1000 it works.

So Dokan(y) is not upgraded automatically when I upgrade Cryptomator?

Michael · February 17, 2020, 6:07pm

gohrner · February 17, 2020, 7:58pm

Ok, this explains a lot, then.

Thanks!