Vaults cannot be opened anymore

Help Desktop App
1

Hello everyone,

all of a sudden, Cryptomator cannot open any vaults anymore. Version 1.6.7 as well as 1.6.8 have this problem. I have been using Cryptomator for over a year without any problems. I am using Windows 11 on an Asus Zenbook with a Ryzen 4500U cpu.

See log below.

Error Code TMN6:3HIN:3SJV
org.cryptomator.common.vaults.Volume$VolumeException: Unable to mount Filesystem
	at org.cryptomator.desktop@1.6.8/org.cryptomator.common.vaults.DokanyVolume.mount(DokanyVolume.java:48)
	at org.cryptomator.desktop@1.6.8/org.cryptomator.common.vaults.Vault.unlock(Vault.java:153)
	at org.cryptomator.desktop@1.6.8/org.cryptomator.ui.keyloading.KeyLoadingStrategy.use(KeyLoadingStrategy.java:79)
	at org.cryptomator.desktop@1.6.8/org.cryptomator.ui.unlock.UnlockWorkflow.attemptUnlock(UnlockWorkflow.java:72)
	at org.cryptomator.desktop@1.6.8/org.cryptomator.ui.unlock.UnlockWorkflow.call(UnlockWorkflow.java:62)
	at org.cryptomator.desktop@1.6.8/org.cryptomator.ui.unlock.UnlockWorkflow.call(UnlockWorkflow.java:35)
	at javafx.graphics@18/javafx.concurrent.Task$TaskCallable.call(Task.java:1426)
	at java.base/java.util.concurrent.FutureTask.run(Unknown Source)
	at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
	at java.base/java.util.concurrent.FutureTask.run(Unknown Source)
	at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
	at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
	at java.base/java.lang.Thread.run(Unknown Source)
Caused by: org.cryptomator.frontend.dokany.DokanyMountFailedException: Error while mounting.
	at org.cryptomator.frontend.dokany@1.3.3/org.cryptomator.frontend.dokany.MountFactory.mount(MountFactory.java:130)
	at org.cryptomator.frontend.dokany@1.3.3/org.cryptomator.frontend.dokany.MountFactory.mount(MountFactory.java:116)
	at org.cryptomator.desktop@1.6.8/org.cryptomator.common.vaults.DokanyVolume.mount(DokanyVolume.java:43)
	... 12 more
Caused by: com.dokany.java.DokanyException: Dokany not properly installed (Reported versions: 151/0
	at org.cryptomator.frontend.dokany@1.3.3/com.dokany.java.DokanyMount.checkReportedVersions(DokanyMount.java:140)
	at org.cryptomator.frontend.dokany@1.3.3/com.dokany.java.DokanyMount.mount(DokanyMount.java:88)
	at org.cryptomator.frontend.dokany@1.3.3/org.cryptomator.frontend.dokany.MountFactory.mount(MountFactory.java:126)
	... 14 more
2

If you are using 1.6.8 on Windows, then you have the FUSE drivers available (they were installed during installation of 1.6.8).

I would try changing to Fuse (under settings… virtual drive).,

3

Something seems wrong with your dokany installation. You should try to uninstall and install the latest 1.5.x version (not 2.0.x).
Or change to fuse (WinSFP)

4

If this is still an issue may I suggest installing the latest visual c/c++ redistributable; it may help.