HI
I’ve had cryptomator installed for a 6 months on my Windows 10 laptop. I also have it installed a Windows 10 desktop. I regularly open the same cryptomator files on both PCs (not at the same time) and the files are stored on Dropbox.
A few days ago, I opened cryptomator and when I tried to enter my password, I got: Unlock Failed
I’ve looked at the other posts and this seems to be a common issue. I’ve followed most of the suggestions and nothing works.
Even when I create NEW vault on my desktop (not on dropbox), it creates, but fails when I enter the password.
This is the log file. Does anyone have any idea what I can do ? Thanks
08:56:46.080 [main] INFO org.cryptomator.launcher.Cryptomator - Starting Cryptomator 1.4.15 on Windows 10 10.0 (amd64)
08:56:46.379 [main] INFO o.c.launcher.IpcProtocolImpl - Received launch args:
08:56:47.099 [JavaFX Application Thread] INFO org.cryptomator.launcher.Cryptomator - JavaFX application started.
08:56:47.388 [JavaFX Application Thread] INFO org.cryptomator.jni.JniModule - loaded WinFunctions.dll
08:56:47.445 [JavaFX Application Thread] INFO o.c.ui.controllers.MainController - Unable to setPreferencesHandler, probably not supported on this OS.
08:56:49.256 [JavaFX Application Thread] INFO o.c.ui.controllers.WelcomeController - Current version: 1.4.15, lastest version: 1.4.15
08:56:52.118 [JavaFX Application Thread] INFO o.c.k.WindowsProtectedKeychainAccess - Unable to load existing keychain file, creating new keychain.
08:57:05.696 [JavaFX Application Thread] INFO o.c.k.WindowsProtectedKeychainAccess - Unable to load existing keychain file, creating new keychain.
08:57:08.796 [Background Thread 2] INFO com.dokany.java.DokanyDriver - Dokany version: 130
08:57:08.797 [Background Thread 2] INFO com.dokany.java.DokanyDriver - Dokany driver version: 0
08:57:08.839 [Background Thread 3] WARN com.dokany.java.DokanyDriver - Error while mounting
java.lang.IllegalStateException: Mount failed: Cannot install driver.
at com.dokany.java.DokanyDriver.start(DokanyDriver.java:65)
at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515)
at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
at java.base/java.lang.Thread.run(Thread.java:834)
08:57:08.840 [Background Thread 2] ERROR o.c.frontend.dokany.MountFactory - Mounting failed.
java.util.concurrent.ExecutionException: java.lang.IllegalStateException: Mount failed: Cannot install driver.
at java.base/java.util.concurrent.FutureTask.report(FutureTask.java:122)
at java.base/java.util.concurrent.FutureTask.get(FutureTask.java:205)
at org.cryptomator.frontend.dokany.Mount.mount(Mount.java:36)
at org.cryptomator.frontend.dokany.MountFactory.mount(MountFactory.java:119)
at org.cryptomator.ui.model.DokanyVolume.mount(DokanyVolume.java:51)
at org.cryptomator.ui.model.Vault.unlock(Vault.java:115)
at org.cryptomator.ui.controllers.UnlockController.lambda$didClickUnlockButton$0(UnlockController.java:494)
at org.cryptomator.ui.util.Tasks.lambda$create$0(Tasks.java:33)
at org.cryptomator.ui.util.Tasks$TaskImpl.call(Tasks.java:139)
at javafx.concurrent.Task$TaskCallable.call(Task.java:1425)
at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515)
at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
at java.base/java.lang.Thread.run(Thread.java:834)
Caused by: java.lang.IllegalStateException: Mount failed: Cannot install driver.
at com.dokany.java.DokanyDriver.start(DokanyDriver.java:65)
... 5 common frames omitted
08:57:08.852 [JavaFX Application Thread] ERROR o.c.ui.controllers.UnlockController - Unlock failed for technical reasons.
org.cryptomator.ui.model.Volume$VolumeException: Unable to mount Filesystem
at org.cryptomator.ui.model.DokanyVolume.mount(DokanyVolume.java:56)
at org.cryptomator.ui.model.Vault.unlock(Vault.java:115)
at org.cryptomator.ui.controllers.UnlockController.lambda$didClickUnlockButton$0(UnlockController.java:494)
at org.cryptomator.ui.util.Tasks.lambda$create$0(Tasks.java:33)
at org.cryptomator.ui.util.Tasks$TaskImpl.call(Tasks.java:139)
at javafx.concurrent.Task$TaskCallable.call(Task.java:1425)
at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515)
at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
at java.base/java.lang.Thread.run(Thread.java:834)
Caused by: org.cryptomator.frontend.dokany.MountFailedException: java.lang.IllegalStateException: Mount failed: Cannot install driver.
at org.cryptomator.frontend.dokany.MountFactory.mount(MountFactory.java:128)
at org.cryptomator.ui.model.DokanyVolume.mount(DokanyVolume.java:51)
... 11 common frames omitted
Caused by: java.lang.IllegalStateException: Mount failed: Cannot install driver.
at com.dokany.java.DokanyDriver.start(DokanyDriver.java:65)
... 5 common frames omitted
08:57:15.915 [JavaFX Application Thread] INFO o.c.k.WindowsProtectedKeychainAccess - Unable to load existing keychain file, creating new keychain.
08:57:25.003 [JavaFX Application Thread] INFO o.c.k.WindowsProtectedKeychainAccess - Unable to load existing keychain file, creating new keychain.
08:57:25.968 [pool-1-thread-1] INFO o.c.common.settings.SettingsProvider - Settings saved to C:\Users\njrey\AppData\Roaming\Cryptomator\settings.json
08:57:42.101 [JavaFX Application Thread] INFO o.c.k.WindowsProtectedKeychainAccess - Unable to load existing keychain file, creating new keychain.
08:57:43.075 [pool-1-thread-1] INFO o.c.common.settings.SettingsProvider - Settings saved to C:\Users\njrey\AppData\Roaming\Cryptomator\settings.json
08:58:02.355 [pool-1-thread-1] INFO o.c.common.settings.SettingsProvider - Settings saved to C:\Users\njrey\AppData\Roaming\Cryptomator\settings.json
08:58:09.972 [JavaFX Application Thread] INFO o.c.k.WindowsProtectedKeychainAccess - Unable to load existing keychain file, creating new keychain.
08:58:15.037 [Background Thread 2] INFO com.dokany.java.DokanyDriver - Dokany version: 130
08:58:15.037 [Background Thread 2] INFO com.dokany.java.DokanyDriver - Dokany driver version: 0
08:58:15.041 [Background Thread 4] WARN com.dokany.java.DokanyDriver - Error while mounting
java.lang.IllegalStateException: Mount failed: Cannot install driver.
at com.dokany.java.DokanyDriver.start(DokanyDriver.java:65)
at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515)
at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
at java.base/java.lang.Thread.run(Thread.java:834)
08:58:15.042 [Background Thread 2] ERROR o.c.frontend.dokany.MountFactory - Mounting failed.
java.util.concurrent.ExecutionException: java.lang.IllegalStateException: Mount failed: Cannot install driver.
at java.base/java.util.concurrent.FutureTask.report(FutureTask.java:122)
at java.base/java.util.concurrent.FutureTask.get(FutureTask.java:205)
at org.cryptomator.frontend.dokany.Mount.mount(Mount.java:36)
at org.cryptomator.frontend.dokany.MountFactory.mount(MountFactory.java:119)
at org.cryptomator.ui.model.DokanyVolume.mount(DokanyVolume.java:51)
at org.cryptomator.ui.model.Vault.unlock(Vault.java:115)
at org.cryptomator.ui.controllers.UnlockController.lambda$didClickUnlockButton$0(UnlockController.java:494)
at org.cryptomator.ui.util.Tasks.lambda$create$0(Tasks.java:33)
at org.cryptomator.ui.util.Tasks$TaskImpl.call(Tasks.java:139)
at javafx.concurrent.Task$TaskCallable.call(Task.java:1425)
at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515)
at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
at java.base/java.lang.Thread.run(Thread.java:834)
Caused by: java.lang.IllegalStateException: Mount failed: Cannot install driver.
at com.dokany.java.DokanyDriver.start(DokanyDriver.java:65)
... 5 common frames omitted
08:58:15.049 [JavaFX Application Thread] ERROR o.c.ui.controllers.UnlockController - Unlock failed for technical reasons.
org.cryptomator.ui.model.Volume$VolumeException: Unable to mount Filesystem
at org.cryptomator.ui.model.DokanyVolume.mount(DokanyVolume.java:56)
at org.cryptomator.ui.model.Vault.unlock(Vault.java:115)
at org.cryptomator.ui.controllers.UnlockController.lambda$didClickUnlockButton$0(UnlockController.java:494)
at org.cryptomator.ui.util.Tasks.lambda$create$0(Tasks.java:33)
at org.cryptomator.ui.util.Tasks$TaskImpl.call(Tasks.java:139)
at javafx.concurrent.Task$TaskCallable.call(Task.java:1425)
at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515)
at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
at java.base/java.lang.Thread.run(Thread.java:834)
Caused by: org.cryptomator.frontend.dokany.MountFailedException: java.lang.IllegalStateException: Mount failed: Cannot install driver.
at org.cryptomator.frontend.dokany.MountFactory.mount(MountFactory.java:128)
at org.cryptomator.ui.model.DokanyVolume.mount(DokanyVolume.java:51)
... 11 common frames omitted
Caused by: java.lang.IllegalStateException: Mount failed: Cannot install driver.
at com.dokany.java.DokanyDriver.start(DokanyDriver.java:65)
... 5 common frames omitted
08:59:18.913 [Background Thread 5] INFO com.dokany.java.DokanyDriver - Dokany version: 130
08:59:18.914 [Background Thread 5] INFO com.dokany.java.DokanyDriver - Dokany driver version: 0
08:59:18.919 [Background Thread 6] WARN com.dokany.java.DokanyDriver - Error while mounting
java.lang.IllegalStateException: Mount failed: Cannot install driver.
at com.dokany.java.DokanyDriver.start(DokanyDriver.java:65)
at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515)
at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
at java.base/java.lang.Thread.run(Thread.java:834)
08:59:18.919 [Background Thread 5] ERROR o.c.frontend.dokany.MountFactory - Mounting failed.
java.util.concurrent.ExecutionException: java.lang.IllegalStateException: Mount failed: Cannot install driver.
at java.base/java.util.concurrent.FutureTask.report(FutureTask.java:122)
at java.base/java.util.concurrent.FutureTask.get(FutureTask.java:205)
at org.cryptomator.frontend.dokany.Mount.mount(Mount.java:36)
at org.cryptomator.frontend.dokany.MountFactory.mount(MountFactory.java:119)
at org.cryptomator.ui.model.DokanyVolume.mount(DokanyVolume.java:51)
at org.cryptomator.ui.model.Vault.unlock(Vault.java:115)
at org.cryptomator.ui.controllers.UnlockController.lambda$didClickUnlockButton$0(UnlockController.java:494)
at org.cryptomator.ui.util.Tasks.lambda$create$0(Tasks.java:33)
at org.cryptomator.ui.util.Tasks$TaskImpl.call(Tasks.java:139)
at javafx.concurrent.Task$TaskCallable.call(Task.java:1425)
at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515)
at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
at java.base/java.lang.Thread.run(Thread.java:834)
Caused by: java.lang.IllegalStateException: Mount failed: Cannot install driver.
at com.dokany.java.DokanyDriver.start(DokanyDriver.java:65)
... 5 common frames omitted
08:59:18.921 [JavaFX Application Thread] ERROR o.c.ui.controllers.UnlockController - Unlock failed for technical reasons.
org.cryptomator.ui.model.Volume$VolumeException: Unable to mount Filesystem
at org.cryptomator.ui.model.DokanyVolume.mount(DokanyVolume.java:56)
at org.cryptomator.ui.model.Vault.unlock(Vault.java:115)
at org.cryptomator.ui.controllers.UnlockController.lambda$didClickUnlockButton$0(UnlockController.java:494)
at org.cryptomator.ui.util.Tasks.lambda$create$0(Tasks.java:33)
at org.cryptomator.ui.util.Tasks$TaskImpl.call(Tasks.java:139)
at javafx.concurrent.Task$TaskCallable.call(Task.java:1425)
at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515)
at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
at java.base/java.lang.Thread.run(Thread.java:834)
Caused by: org.cryptomator.frontend.dokany.MountFailedException: java.lang.IllegalStateException: Mount failed: Cannot install driver.
at org.cryptomator.frontend.dokany.MountFactory.mount(MountFactory.java:128)
at org.cryptomator.ui.model.DokanyVolume.mount(DokanyVolume.java:51)
... 11 common frames omitted
Caused by: java.lang.IllegalStateException: Mount failed: Cannot install driver.
at com.dokany.java.DokanyDriver.start(DokanyDriver.java:65)
... 5 common frames omitted
08:59:37.385 [JavaFX Application Thread] INFO org.cryptomator.launcher.Cryptomator - JavaFX application stopped.
08:59:37.399 [main] INFO org.cryptomator.launcher.Cryptomator - Shutting down...
08:59:37.408 [Thread-0] INFO o.c.launcher.CleanShutdownPerformer - Goodbye.