Unlock failed for technical reasons. (VolumeException, Sync.com)

os:mac

#1

This used to work just fine… it seems that after upgrading to 1.4.0 it’s failing, but that could be a coincidence. The exception is below. I’m on 10.14.2 (maybe that upgrade did it) and I’ve got my vault in a Sync.com folder. I do not have FUSE installed, if that matters. The only things that have changed since this worked is (I think) macOS 10.14.2 and Cryptomator 1.4.0.

08:51:09.641 [JavaFX Application Thread] ERROR o.c.ui.controllers.UnlockController - Unlock failed for technical reasons.
org.cryptomator.ui.model.Volume$VolumeException: org.cryptomator.frontend.webdav.mount.Mounter$CommandFailedException: Unexpected mount result:
	at org.cryptomator.ui.model.WebDavVolume.mount(WebDavVolume.java:63)
	at org.cryptomator.ui.model.WebDavVolume.mount(WebDavVolume.java:47)
	at org.cryptomator.ui.model.Vault.unlock(Vault.java:109)
	at org.cryptomator.ui.controllers.UnlockController.lambda$didClickUnlockButton$0(UnlockController.java:392)
	at org.cryptomator.ui.util.Tasks.lambda$create$0(Tasks.java:33)
	at org.cryptomator.ui.util.Tasks$TaskImpl.call(Tasks.java:139)
	at javafx.graphics/javafx.concurrent.Task$TaskCallable.call(Unknown Source)
	at java.base/java.util.concurrent.FutureTask.run(Unknown Source)
	at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
	at java.base/java.util.concurrent.FutureTask.run(Unknown Source)
	at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
	at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
	at java.base/java.lang.Thread.run(Unknown Source)
Caused by: org.cryptomator.frontend.webdav.mount.Mounter$CommandFailedException: Unexpected mount result:
	at org.cryptomator.frontend.webdav.mount.MacAppleScriptMounter.mount(MacAppleScriptMounter.java:52)
	at org.cryptomator.frontend.webdav.servlet.WebDavServletController.mount(WebDavServletController.java:102)
	at org.cryptomator.ui.model.WebDavVolume.mount(WebDavVolume.java:60)
	... 12 common frames omitted

#2

Hello, unfortunatelly I noticed the same with cryptomator Version 1.4 on a Windows 10 System. The log Information is like this (similar to mac os log, but Maybe some Information in Addition for troubleshooting):

	at org.cryptomator.ui.model.WebDavVolume.mount(WebDavVolume.java:63)
	at org.cryptomator.ui.model.WebDavVolume.mount(WebDavVolume.java:47)
	at org.cryptomator.ui.model.Vault.unlock(Vault.java:109)
	at org.cryptomator.ui.controllers.UnlockController.lambda$didClickUnlockButton$0(UnlockController.java:392)
	at org.cryptomator.ui.util.Tasks.lambda$create$0(Tasks.java:33)
	at org.cryptomator.ui.util.Tasks$TaskImpl.call(Tasks.java:139)
	at javafx.graphics/javafx.concurrent.Task$TaskCallable.call(Unknown Source)
	at java.base/java.util.concurrent.FutureTask.run(Unknown Source)
	at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
	at java.base/java.util.concurrent.FutureTask.run(Unknown Source)
	at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
	at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
	at java.base/java.lang.Thread.run(Unknown Source)
Caused by: org.cryptomator.frontend.webdav.mount.Mounter$CommandFailedException: Command failed with exit code 2. Expected 0. Stderr: Systemfehler 53 aufgetreten.

Der Netzwerkpfad wurde nicht gefunden.


	at org.cryptomator.frontend.webdav.mount.ProcessUtil.assertExitValue(ProcessUtil.java:28)
	at org.cryptomator.frontend.webdav.mount.WindowsMounter.mount(WindowsMounter.java:43)
	at org.cryptomator.frontend.webdav.servlet.WebDavServletController.mount(WebDavServletController.java:102)
	at org.cryptomator.ui.model.WebDavVolume.mount(WebDavVolume.java:60)
	... 12 common frames omitted
16:35:47.812 [JavaFX Application Thread] INFO  o.c.launcher.MainApplication - JavaFX application stopped.
16:35:47.902 [Thread-0] INFO  o.c.launcher.CleanShutdownPerformer - Goodbye.

As I have deinstalled Version 1.4 and reinstalled previous Version 1.3.4 it worked again.

I hope this is helpfull. In case you Need complete log don’t hesitate to get in contact with me.
Best regards and a happy new year :slight_smile: