Unable to find Cryptomator vault

[christopher]

Hey guys!

I’m having trouble finding my existing vault folder on my Linux Ubuntu. I currently use Ubuntu and it is not possible to find the existing vault that I use on my external HD. My HD works normally in the Linux file explorer, but finding my vault folder is not possible.

Does anyone know how to solve this problem? I did a lot of research and saw that some people had errors similar to this around 2017 onwards.

I normally used my safe before formatting my system! Before I also used Ubuntu and it worked perfectly, but after I formatted and installed Ubuntu again, I can no longer find the folder!

I tried all possible solutions and none of them were successful! I formatted my system to see if it solved the problem and the error persisted, I tried using Cryptomator from the Flathub store and the AppImage from the official website and the same thing also happens!

On the left side is the file explorer trying to look for the cryptomator vault and on the right side is where my vault is. Note that the /media folder is not found in the root directory when trying to search for the safe in question, on the right side you can see that the data from my safe is present without any problems in the file explorer.

Thank you in advance for the support of anyone who can help me with my error/problem!

[infeo]

Welcome to the Cryptomator Community

i highly assume you are using the flatpak version. If this is true, see

Cryptomator flatpak doesn't find safes

I have two hard disks: One with the operation system Debian 11. On this hard disk I saved the Cryptomator Appimage. On a second hard disk I saved my personal files as the safes of Cryptomator. The second hard disk is mounted on /media/festplatte device /dev/sdb1. Starting the Appimage Cryptomator finds pathes and safes. But starting the Flatpak Cryptomator doesn’t. I even can’t change pathes because Cryptomator doesn’t find them. [cryptomator-1] [cryptomator-2] [cryptomator-3] [cryptomator-…

[MaliTaus]

I have a similar problem: My vault is mounted on another partition which Cryptomator cannot see. /media is missing, as you say. I tried a symbolic link but it is greyed out in the CryptoMator file manager.

I want to be able to access my vault which is stored on a separate /Docs partition, which is mounted, from any distro [I have a triple-boot linux system].

[christopher]

I managed to solve the problem using the AppImage directly from the official Cryptomator website! Just add the AppImage with the proper permissions directly to the local disk where you want to use your existing vault.

Steps to Install and Run Cryptomator using AppImage:

1. Download the AppImage from the official Cryptomator website.

2. Move the downloaded AppImage to the location where your existing vault is stored.
   Example:

   cd Downloads/ # Default download directory
   ls -lh  # Verify the exact name of the downloaded file
   sudo mv cryptomator-1.15.1-x86_64.AppImage /path/to/your/disk/
   

   • Replace cryptomator-1.15.1-x86_64.AppImage with the correct version you downloaded from the website.
   • Replace /path/to/your/disk/ with the actual directory where your external disk is mounted.
     • It is usually located at /media/your_user/ or /mnt/your_user/.

3. Grant execute permission to the AppImage file.
   Example:

   sudo chmod +x /path/to/your/disk/cryptomator-1.15.1-x86_64.AppImage
   

   • After this step, verify the permissions with:

     ls -lh /path/to/your/disk/
     

     • The file should have an executable (x) permission (e.g., -rwxr-xr-x).

4. Run the AppImage file.

   /path/to/your/disk/cryptomator-1.15.1-x86_64.AppImage
   

   • If you are inside the same directory where the AppImage is located, you can also run:

     ./cryptomator-1.15.1-x86_64.AppImage
     

5. Select your existing vault.

   • Click the + button and choose the vault.cryptomator file.

6. Enter your password, and you’re all set!

Important Notes:

• Always verify that you are using the correct AppImage version.
• Ensure you move the file to the appropriate disk location.
• If you face execution issues, check whether the external disk is properly mounted.

[nikow]

The problem in your case is not Cryptomator itself, but flatpak isolation. You can give it access to your custom path with:

flatpak override --user --filesystem=/custom/storage/path org.cryptomator.Cryptomator

or just to whole host:

flatpak override --user --filesystem=host org.cryptomator.Cryptomator