Transferring to vault stopped now vault not showing up

for the last few days I have been loving your app I have encrypted multiple drives with it including a micro sd card. I was on my last drive which is my biggest drive 1TB external. I have about 400 GB on this drive.

I knew it would take a good while to transfer it since it’s a HHD drive so I started the transfer when I left to go cook dinner. About an hour in making dinner, I check on the transfer and the explorer pop up that tells you the speed of the transfer, etc shows 0 kb/s and I’ve noticed sometimes it goes down to 0 then pops back up after a minute or so. So, I waited and waited and waited and even after an hour still didn’t do anything, so I figured it hung up.

So, I hit the X in the top right corner of the explorer, and I waited about 15 minutes or longer for it to close the transfer popup and nothing. So, I clicked on the USB devices connected at the system tray right clicked and told it to safely remove the hardware. Anytime a drive is actually in use this never works, and it worked immediately so I figured everything was good.

I put hooked the drive back up and tried to unlock the vault and it gave an error with a bunch of errors in a log saying it was missing the .cryptomaor file. So, I looked inside of the vault and all the files inside of it were missing except for the d folder. Checking this folder, it has 42 GB of data in it. So, all my files are in there.

I tried to get it to unlock the vault but nothing. I tried and tried so the only thing I could think of is since the files were missing move the d folder to a safe location, so I moved it to my c drive and then deleted the External folder which is what I called my vault. Then I deleted the folder and recreated the vault with cryptomator with the same name External and the same password as before. Now the vault unlocks but none of my files are showing.

It only shows a Photos folder and inside of it is recycle bin and desktop.ini file nothing else I had that folder alone with over 1000 photos. There is also many folders in the vault with a lot of other data and it’s not showing up.

I’m not sure what to try next. I have no idea what happened to the files. For it to freeze like that and allow me to remove it safely I can’t see a reason why the files could have been deleted or even gotten corrupted.

I was thinking maybe during the transfer I accidentally grabbed the External folder and I dragged it into the vault and once it did that it destroyed the vault because now the files are stuck in the encrypted space. I have no idea what to do next. Any suggestions?

This will it work. No matter if you are using the same password or not, the actual key that is used for encryption differs (if you are interested in detailed information how the encryption works, please refere to the documentation)

If your masterkey file is missing, you can recreate it as long as you have noted your recovery key.
See here: Recover masterkey file with recovery key? - #4 by tobihagemann