Sync data with android file system

Help Android App
#1

Hi, I have windows app working with google drive working fine. Recently I bought the android app, but can not find any way how to synchronize a folder from android file system with the vault. I can open only single files and only from the app it self or copy a file / folder to android fs. But no real sharing and most importantly way to move/copy to the vault.

Am I missing something obvious? How can I access the vault from my file manager? I did not see any example on the help page :frowning:

I am asking here because I did not find any support contact. And the app was not cheap so I want to make use of it.

#2

Hi.

Thatā€™s not how the mobile apps work. Please see here for a documentation.

There is no sync between a local storage and an online storage. You connect directly to the online storage. Or you decide to have your vault only local, then you connect to a local storage.

#3

In addition to @Michaelā€™s post, accessing the vault content using e.g. a file manager will be one of the next features that we are tacklingā€¦

#4

Hi Michael, thanks for the response.
This seems like quite essential feature to me and based on other comments I am not the only one.
I have thunders of machine generated files and the thought of managing them from the app is quite ridiculous. Even for browsing pictures or audio is this basically unusable.

If I can not sync my files the app is worthless to me :-(.
I would like to know how can I get my money back. How can I request that?
I want to pay for it only if this functionality is there.

I wish this was explicitly highlighted somewhere or even better you provide a trial version of the app so this can be avoided.

#5

Assuming you bought the app via Googles playstore, you can request a refund there (just like it is for other playstore apps)

#6

According to google I must ask the developer, there is no direct contact so you (this forum) is the closed thing :-).
I believe there is very short window to do it on play store anyway. Not enough time to setup the cloud storage, install it on pc and test everything.

#7

You can initiate a refund directly within 14 days after the purchase. If the application doesnā€™t fit your needs, you can contact us at any time. Just send us your Google mail address and we will initiate the refund.

#8

from google play:

Hi,

We received your refund request of CZK 269.99 for Cryptomator, Transaction ID GPA.xxxxxxxxxxxx, but we canā€™t provide a refund for this purchase because it doesnā€™t meet our policy. We apologize for any inconvenience caused.
ā€¦

Where should I send my contact information? (I donā€™t want to put my personal information in this forum thread). Is there an official support email? I can send it to your public email julian@raufelder.com, you choice.

#9

I sent a direct message earlier asking you to send me the google mail addressā€¦

The mail address above is my private one and is not associated with Cryptomator.

#10

hi,
i know google like to do arms race /w developers.
I donā€™t blame ctmt on the document provider thing.

but now when I open a vault hosted on google drive,
yeah i can open it.

but the PDF i want is placed under 10 folders away from the main directory.
clicking 10 times into it is quite silly when I want to discuss it with my co-worker.
Add to it, each click cause it to load for a lot of time!

addition to that, i just found there is no ā€œfavoriteā€ file, or ā€œexport linkā€.
with out this, sometime i got screen off or whatever the file is closed,
I have to do the silly thing again.

any solution to this?
do guys at ctmt use the app themselves?

I have to say the desktop version, after using FUSE/dokany/winfsp, is good (as good as other competitors)

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