Question about the directory check

Help Desktop App
1

Hello,

any idea how I can fix the following error message?
Windows 10, Cryptomator 1.6.14, Nextcloud

Cryptomator_Ogf52ubvNN
Cryptomator_Ogf52ubvNN1052×753 43.3 KB 

00:24:20.666 [main] INFO  o.c.common.settings.SettingsProvider - Settings loaded from C:\Users\NAME\AppData\Roaming\Cryptomator\settings.json
00:24:20.702 [main] INFO  org.cryptomator.common.Environment - user.home: C:\Users\NAME
00:24:20.702 [main] INFO  org.cryptomator.common.Environment - java.library.path: C:\Program Files\Cryptomator;C:\WINDOWS\Sun\Java\bin;C:\WINDOWS\system32;C:\WINDOWS;C:\Program Files\AdoptOpenJDK\jdk-11.0.10.9-hotspot\bin;C:\Program Files (x86)\Common Files\Oracle\Java\javapath;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Windows\System32\OpenSSH\;C:\Program Files\Intel\WiFi\bin\;C:\Program Files\Common Files\Intel\WirelessCommon\;C:\Program Files (x86)\NVIDIA Corporation\PhysX\Common;C:\Program Files (x86)\Gpg4win\..\GnuPG\bin;C:\Program Files\PuTTY\;c:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL;c:\Program Files\Intel\Intel(R) Management Engine Components\DAL;%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem;%SYSTEMROOT%\System32\WindowsPowerShell\v1.0\;%SYSTEMROOT%\System32\OpenSSH\;C:\Users\NAME\AppData\Local\Microsoft\WindowsApps;;C:\Program Files\Cryptomator\app;.
00:24:20.705 [main] INFO  org.cryptomator.common.Environment - user.language: de
00:24:20.705 [main] INFO  org.cryptomator.common.Environment - user.region: null
00:24:20.706 [main] INFO  org.cryptomator.common.Environment - logback.configurationFile: null
00:24:20.706 [main] INFO  org.cryptomator.common.Environment - cryptomator.settingsPath: ~/AppData/Roaming/Cryptomator/settings.json
00:24:20.707 [main] INFO  org.cryptomator.common.Environment - cryptomator.ipcSocketPath: ~/AppData/Roaming/Cryptomator/ipc.socket
00:24:20.707 [main] INFO  org.cryptomator.common.Environment - cryptomator.integrationsWin.keychainPaths: ~/AppData/Roaming/Cryptomator/keychain.json
00:24:20.707 [main] INFO  org.cryptomator.common.Environment - cryptomator.logDir: ~/AppData/Roaming/Cryptomator
00:24:20.707 [main] INFO  org.cryptomator.common.Environment - cryptomator.pluginDir: ~/AppData/Roaming/Cryptomator/Plugins
00:24:20.707 [main] INFO  org.cryptomator.common.Environment - cryptomator.mountPointsDir: ~/Cryptomator
00:24:20.707 [main] INFO  org.cryptomator.common.Environment - cryptomator.minPwLength: null
00:24:20.708 [main] INFO  org.cryptomator.common.Environment - cryptomator.appVersion: 1.6.14
00:24:20.708 [main] INFO  org.cryptomator.common.Environment - cryptomator.buildNumber: msi-3947
00:24:20.708 [main] INFO  org.cryptomator.common.Environment - cryptomator.showTrayIcon: true
00:24:20.708 [main] INFO  org.cryptomator.common.Environment - cryptomator.p12Path: ~/AppData/Roaming/Cryptomator/key.p12
00:24:20.709 [main] INFO  o.cryptomator.launcher.Cryptomator - Starting Cryptomator 1.6.14 on Windows 10 10.0 (amd64)
00:24:20.837 [main] INFO  org.cryptomator.ipc.Server - Spawning IPC server listening on socket C:\Users\NAME\AppData\Roaming\Cryptomator\ipc.socket
00:24:24.312 [JavaFX Application Thread] INFO  o.cryptomator.launcher.Cryptomator - JavaFX runtime started after 4795ms
00:24:33.043 [JavaFX Application Thread] INFO  o.c.w.k.WindowsProtectedKeychainAccess - Unable to load existing keychain file, creating new keychain.
00:24:35.373 [JavaFX Application Thread] INFO  o.cryptomator.ui.fxapp.UpdateChecker - Current version: 1.6.14, lastest version: 1.6.14
00:24:37.186 [App Scheduled Executor 02] INFO  o.c.common.settings.SettingsProvider - Settings saved to C:\Users\NAME\AppData\Roaming\Cryptomator\settings.json
2

I assume you are asking about the entries marked with a red cross. But what is the full result message of those entries?

3

grafik
grafik1935×192 32.6 KB

4

You can’t fix the error itself: It means, that synchronization of the vault by a cloud provider is not complete or directory deletion inside the vault did not completed successfully.

In general, the data is not lost. For the first case, there should be other results of the directory check reporting orphans. In the latter, well, deletion was just not finished.

If you are sure all data is still there, you can delete the folder mentioned in such a result (“dir.c9r … points to non-existing directory”)

5

Thank you, this search will take time. I have a lot of files and folders, so would have to check everything by hand the next few weeks.

Greetings