I have a windows 10 home edition hp laptop. A cryptomator vault on google drive.
I have added this vault to cryptomator and when I try unlocking the drive, the laptop crashes and restarts.
Can anyone help with this please?
1 Like
There are tons of reasons for a blue screen.
I guess an error message, or anything that might be a hint will increase a chance to get help.
Hello, I have the same issue on my Dell Xps Windows 11 Family x64.
Just installed last version of Cryptomator, created a vault-file on OneDrive.
When I enter the passcode to unlock the vault, I have the robot moving then nothning during aprox 5s, then blue screen with simple error message telling windows crashed and need to reboot. No more message.
here the log file content :
17:49:19.859 [main] INFO o.c.common.settings.SettingsProvider - Settings loaded from C:\Users\xx\AppData\Roaming\Cryptomator\settings.json
17:49:19.886 [main] INFO org.cryptomator.common.Environment - user.home: C:\Users\xx
17:49:19.886 [main] INFO org.cryptomator.common.Environment - java.library.path: C:\Program Files\Cryptomator;C:\Windows\Sun\Java\bin;C:\Windows\system32;C:\Windows;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0;C:\Windows\System32\OpenSSH;C:\Program Files\dotnet;C:\Program Files (x86)\Boxcryptor\bin;C:\Users\xx\AppData\Local\Microsoft\WindowsApps;;C:\Program Files\Cryptomator\app;.
17:49:19.887 [main] INFO org.cryptomator.common.Environment - user.language: fr
17:49:19.887 [main] INFO org.cryptomator.common.Environment - user.region: null
17:49:19.887 [main] INFO org.cryptomator.common.Environment - logback.configurationFile: null
17:49:19.887 [main] INFO org.cryptomator.common.Environment - cryptomator.settingsPath: ~/AppData/Roaming/Cryptomator/settings.json
17:49:19.887 [main] INFO org.cryptomator.common.Environment - cryptomator.ipcSocketPath: ~/AppData/Roaming/Cryptomator/ipc.socket
17:49:19.887 [main] INFO org.cryptomator.common.Environment - cryptomator.integrationsWin.keychainPaths: ~/AppData/Roaming/Cryptomator/keychain.json
17:49:19.887 [main] INFO org.cryptomator.common.Environment - cryptomator.logDir: ~/AppData/Roaming/Cryptomator
17:49:19.887 [main] INFO org.cryptomator.common.Environment - cryptomator.loopbackAlias: cryptomator-vault
17:49:19.888 [main] INFO org.cryptomator.common.Environment - cryptomator.pluginDir: ~/AppData/Roaming/Cryptomator/Plugins
17:49:19.888 [main] INFO org.cryptomator.common.Environment - cryptomator.mountPointsDir: ~/Cryptomator
17:49:19.888 [main] INFO org.cryptomator.common.Environment - cryptomator.minPwLength: null
17:49:19.888 [main] INFO org.cryptomator.common.Environment - cryptomator.appVersion: 1.6.17
17:49:19.888 [main] INFO org.cryptomator.common.Environment - cryptomator.buildNumber: msi-4104
17:49:19.888 [main] INFO org.cryptomator.common.Environment - cryptomator.showTrayIcon: true
17:49:19.889 [main] INFO org.cryptomator.common.Environment - cryptomator.p12Path: ~/AppData/Roaming/Cryptomator/key.p12
17:49:19.889 [main] INFO o.cryptomator.launcher.Cryptomator - Starting Cryptomator 1.6.17 on Windows 11 10.0 (amd64)
17:49:19.890 [main] DEBUG org.cryptomator.logging.DebugMode - Debug mode enabled
17:49:19.892 [main] DEBUG o.c.launcher.SupportedLanguages - Using system locale
17:49:19.996 [main] INFO org.cryptomator.ipc.Server - Spawning IPC server listening on socket C:\Users\xx\AppData\Roaming\Cryptomator\ipc.socket
17:49:20.174 [main] DEBUG o.c.launcher.IpcMessageHandler - Received launch args:
17:49:20.177 [main] DEBUG o.cryptomator.launcher.Cryptomator - Did not find running application instance. Launching GUI…
17:49:20.974 [JavaFX Application Thread] INFO o.cryptomator.launcher.Cryptomator - JavaFX runtime started after 1867ms
17:49:20.991 [JavaFX Application Thread] DEBUG o.c.i.common.ClassLoaderFactory - Found jars in cryptomator.pluginDir:
17:49:21.413 [JavaFX Application Thread] DEBUG o.cryptomator.common.CommonsModule - Starting App Scheduled Executor 01
17:49:21.416 [App Scheduled Executor 01] DEBUG o.cryptomator.common.CommonsModule - Starting App Scheduled Executor 02
17:49:21.422 [JavaFX Application Thread] DEBUG o.c.i.common.ClassLoaderFactory - Found jars in cryptomator.pluginDir:
17:49:21.424 [JavaFX Application Thread] DEBUG o.c.i.common.IntegrationsLoader - UiAppearanceProvider: Found implementation: org.cryptomator.windows.uiappearance.WinUiAppearanceProvider in jar /C:/Program%20Files/Cryptomator/app/mods/integrations-win-1.1.2.jar
17:49:21.446 [JavaFX Application Thread] DEBUG o.c.i.common.IntegrationsLoader - UiAppearanceProvider: Implementation is available: org.cryptomator.windows.uiappearance.WinUiAppearanceProvider
17:49:21.493 [JavaFX Application Thread] TRACE o.cryptomator.ui.fxapp.FxApplication - FxApplication.start()
17:49:21.645 [JavaFX Application Thread] DEBUG o.c.ui.fxapp.FxApplicationTerminator - Enabling sudden termination
17:49:21.653 [JavaFX Application Thread] DEBUG o.c.i.common.ClassLoaderFactory - Found jars in cryptomator.pluginDir:
17:49:21.658 [JavaFX Application Thread] DEBUG o.c.i.common.IntegrationsLoader - TrayMenuController: Found implementation: org.cryptomator.ui.traymenu.AwtTrayMenuController in jar /C:/Program%20Files/Cryptomator/app/mods/cryptomator-1.6.17.jar
17:49:21.676 [JavaFX Application Thread] DEBUG o.c.i.common.IntegrationsLoader - TrayMenuController: Implementation is available: org.cryptomator.ui.traymenu.AwtTrayMenuController
17:49:21.887 [JavaFX Application Thread] DEBUG o.c.u.traymenu.AwtTrayMenuController - initialized tray icon
17:49:21.903 [JavaFX Application Thread] DEBUG o.cryptomator.common.CommonsModule - Starting App Background Thread 001
17:49:22.950 [JavaFX Application Thread] DEBUG o.cryptomator.ui.common.FontLoader - Loaded family: Font Awesome 5 Free Solid
17:49:22.995 [JavaFX Application Thread] TRACE o.c.u.m.MainWindowTitleController - init MainWindowTitleController
17:49:23.045 [JavaFX Application Thread] DEBUG o.c.i.common.ClassLoaderFactory - Found jars in cryptomator.pluginDir:
17:49:23.049 [JavaFX Application Thread] DEBUG o.c.i.common.IntegrationsLoader - KeychainAccessProvider: Found implementation: org.cryptomator.windows.keychain.WindowsProtectedKeychainAccess in jar /C:/Program%20Files/Cryptomator/app/mods/integrations-win-1.1.2.jar
17:49:23.058 [JavaFX Application Thread] DEBUG o.c.i.common.IntegrationsLoader - KeychainAccessProvider: Implementation is available: org.cryptomator.windows.keychain.WindowsProtectedKeychainAccess
17:49:23.336 [JavaFX Application Thread] TRACE o.c.ui.mainwindow.ResizeController - init ResizeController
17:49:23.344 [JavaFX Application Thread] TRACE o.c.u.m.MainWindowController - init MainWindowController
17:49:24.139 [JavaFX Application Thread] DEBUG o.cryptomator.ui.fxapp.FxApplication - Main window initialized after 5032ms
17:49:28.001 [JavaFX Application Thread] DEBUG o.cryptomator.common.CommonsModule - Starting App Background Thread 002
17:49:28.003 [JavaFX Application Thread] DEBUG o.cryptomator.ui.fxapp.UpdateChecker - Checking for updates…
17:49:29.673 [JavaFX Application Thread] INFO o.cryptomator.ui.fxapp.UpdateChecker - Current version: 1.6.17, lastest version: 1.6.17
09:28:54.435 [JavaFX Application Thread] DEBUG o.cryptomator.common.CommonsModule - Starting App Background Thread 003
09:28:54.446 [JavaFX Application Thread] DEBUG o.cryptomator.ui.fxapp.UpdateChecker - Checking for updates…
09:28:54.793 [JavaFX Application Thread] INFO o.cryptomator.ui.fxapp.UpdateChecker - Current version: 1.6.17, lastest version: 1.6.17
12:33:41.833 [JavaFX Application Thread] DEBUG o.cryptomator.common.CommonsModule - Starting App Background Thread 004
12:33:41.846 [JavaFX Application Thread] DEBUG o.cryptomator.ui.fxapp.UpdateChecker - Checking for updates…
12:33:42.189 [JavaFX Application Thread] INFO o.cryptomator.ui.fxapp.UpdateChecker - Current version: 1.6.17, lastest version: 1.6.17
15:54:00.720 [JavaFX Application Thread] DEBUG o.cryptomator.common.CommonsModule - Starting App Background Thread 005
15:54:00.732 [JavaFX Application Thread] DEBUG o.cryptomator.ui.fxapp.UpdateChecker - Checking for updates…
15:54:01.056 [JavaFX Application Thread] INFO o.cryptomator.ui.fxapp.UpdateChecker - Current version: 1.6.17, lastest version: 1.6.17
18:36:48.346 [JavaFX Application Thread] DEBUG o.c.i.common.ClassLoaderFactory - Found jars in cryptomator.pluginDir:
18:36:48.347 [JavaFX Application Thread] DEBUG o.c.i.common.IntegrationsLoader - AutoStartProvider: Found implementation: org.cryptomator.windows.autostart.WindowsAutoStart in jar /C:/Program%20Files/Cryptomator/app/mods/integrations-win-1.1.2.jar
18:36:48.351 [JavaFX Application Thread] DEBUG o.c.i.common.IntegrationsLoader - AutoStartProvider: Implementation is available: org.cryptomator.windows.autostart.WindowsAutoStart
18:36:48.486 [JavaFX Application Thread] TRACE o.c.f.fuse.mount.WindowsMounter - Found WinFsp installation at C:\Program Files (x86)\WinFsp\bin\winfsp-x64.dll
18:36:49.367 [App Scheduled Executor 02] DEBUG o.c.common.settings.SettingsProvider - Attempting to save settings to C:\Users\xx\AppData\Roaming\Cryptomator\settings.json
18:36:49.380 [App Scheduled Executor 02] INFO o.c.common.settings.SettingsProvider - Settings saved to C:\Users\xx\AppData\Roaming\Cryptomator\settings.json
18:39:18.333 [JavaFX Application Thread] DEBUG o.c.u.a.AddVaultWelcomeController - AddVaultWelcomeController.createNewVault()
18:40:07.589 [JavaFX Application Thread] DEBUG o.cryptomator.common.CommonsModule - Starting App Background Thread 006
18:40:07.950 [App Background Thread 006] DEBUG o.c.c.common.ReseedingSecureRandom - Seeding CSPRNG with 55 bytes…
18:40:07.951 [App Background Thread 006] DEBUG o.c.c.common.ReseedingSecureRandom - Seeded CSPRNG.
18:40:07.996 [App Background Thread 006] DEBUG o.cryptomator.cryptofs.ReadonlyFlag - Vault opened for read and write.
18:40:08.054 [App Background Thread 006] TRACE o.c.cryptofs.fh.FileHeaderHolder - Generating file header for C:\Users\xx\xx\Vxx\d\L4\MOLT64AZ3UTL7FMBSKUZL5M4GJTCSF\tLGtluOPQtEwlaOciBCTU7ky038gGMG99jvUc6E=.c9r
18:40:08.054 [App Background Thread 006] DEBUG o.c.c.common.ReseedingSecureRandom - Seeding CSPRNG with 55 bytes…
18:40:08.055 [App Background Thread 006] DEBUG o.c.c.common.ReseedingSecureRandom - Seeded CSPRNG.
18:40:08.055 [App Background Thread 006] TRACE o.c.cryptofs.fh.OpenCryptoFile - First channel for this openFile. Initializing file size…
18:40:08.058 [App Background Thread 006] TRACE o.c.cryptofs.ch.CleartextFileChannel - org.cryptomator.cryptofs.ch.CleartextFileChannel@605949ce - Writing file header.
18:40:08.066 [App Background Thread 006] INFO o.c.u.a.CreateNewVaultPasswordController - Created vault at C:\Users\xx\xx\Vxx
18:40:09.249 [App Scheduled Executor 01] DEBUG o.c.common.settings.SettingsProvider - Attempting to save settings to C:\Users\xx\AppData\Roaming\Cryptomator\settings.json
18:40:09.256 [App Scheduled Executor 01] INFO o.c.common.settings.SettingsProvider - Settings saved to C:\Users\xx\AppData\Roaming\Cryptomator\settings.json
18:40:10.721 [JavaFX Application Thread] INFO o.c.u.r.RecoveryKeyDisplayController - Recovery key copied to clipboard.
18:41:04.918 [JavaFX Application Thread] DEBUG o.c.common.vaults.VaultStats - stop recording stats
18:41:04.922 [JavaFX Application Thread] DEBUG o.c.ui.fxapp.FxApplicationTerminator - Disabling sudden termination
18:41:04.925 [JavaFX Application Thread] DEBUG o.c.ui.fxapp.FxApplicationWindows - Start unlock workflow for Vxx
18:41:04.952 [App Background Thread 006] DEBUG org.cryptomator.common.vaults.Vault - Determining cleartext filename length limitations…
18:41:05.979 [App Scheduled Executor 01] DEBUG o.c.common.settings.SettingsProvider - Attempting to save settings to C:\Users\xx\AppData\Roaming\Cryptomator\settings.json
18:41:05.988 [App Scheduled Executor 01] INFO o.c.common.settings.SettingsProvider - Settings saved to C:\Users\xx\AppData\Roaming\Cryptomator\settings.json
18:41:22.464 [JavaFX Application Thread] TRACE o.c.u.k.m.PassphraseEntryController - UnlockController.unlock()
18:41:22.615 [App Background Thread 006] INFO o.c.ui.keyloading.KeyLoadingStrategy - Unlock attempt threw InvalidPassphraseException. Reattempting…
18:41:40.728 [JavaFX Application Thread] TRACE o.c.u.k.m.PassphraseEntryController - UnlockController.unlock()
18:41:40.942 [App Background Thread 006] INFO o.c.ui.keyloading.KeyLoadingStrategy - Unlock attempt threw InvalidPassphraseException. Reattempting…
18:41:54.976 [JavaFX Application Thread] TRACE o.c.u.k.m.PassphraseEntryController - UnlockController.unlock()
18:41:55.183 [App Background Thread 006] DEBUG o.c.cryptofs.common.BackupHelper - Verified backup file: C:\Users\xx\xx\Vxx\vault.cryptomator.30CA90CF.bkup
18:41:55.187 [App Background Thread 006] DEBUG o.cryptomator.cryptofs.ReadonlyFlag - Vault opened for read and write.
thanks for the help
Hi all,
I have the same problem on my Win11 Medion laptop. The solution is shown at this link.
In particular, the “WhoCrashed” tool shows the problem.
Windows creates a dump when it crashes. In most cases you will find the dump under %SystemRoot%\MiniDump.
Control the location of the dump via System → Advanced system settings → Startup and recovery → Settings.
The easiest way is to start the “WhoCrashed” program and then press the “Analyze” button. WhoCrashed determines all existing dump files.
Then scroll down. There you will find the module, the product, the manufacturer and the location of the module that caused the crash.
In my case the crash was caused by a module coming from McAfee. The virus protection solution was preinstalled by Medion.
However, I have never used the product and have not licensed it further. After I uninstalled the McAfee product, everything works fine again
in Cryptomator.
Anti-virus programs are one of the most common causes of blue screens.
Best regards. Stefan
.
3 Likes
Yes, and Thank you Stefan.
After uninstalled the McAfee, I am also able to unlock the Vault without any issues.
Cryptomator is working fine.