Install problem? - Error: "Unlock failed. See log files" Log: "The network path was not found" "Unlock failed for technical reasons"

os:windows

#1

Hi,
I’m trying to complete a install of Cryptomator (Version 1.4.10) for Windows 10. I launched the downloaded .exe file and follow the setup as usual. At the end of the install I selected the option to launch Cryptomator.

When I try to open an existing vault I get the error: “Unlock failed. See log files”.

In the log file at the bottom I noticed “The network path was not found” “Unlock failed for technical reasons”. I’m not very technical to understand the full log file.

I also noticed Cryptomator WAS NOT added to my windows start menu.

I’m already setup and accessing this vault on iOS and macOS with no problems so I think I’m experience and Windows install problem. I’d love to access this vault on windows so please advice!

Thanks


Log file name:
cryptomator0

Log file contents:

10:09:32.941 [main] INFO  org.cryptomator.launcher.Cryptomator - Starting Cryptomator 1.4.10 on Windows 10 10.0 (amd64)
10:09:33.095 [main] INFO  o.c.launcher.IpcProtocolImpl - Received launch args: 
10:09:33.569 [JavaFX Application Thread] INFO  org.cryptomator.launcher.Cryptomator - JavaFX application started.
10:09:33.705 [JavaFX Application Thread] INFO  org.cryptomator.jni.JniModule - loaded WinFunctions.dll
10:09:33.738 [JavaFX Application Thread] INFO  o.c.ui.controllers.MainController - Unable to setPreferencesHandler, probably not supported on this OS.
10:09:39.911 [JavaFX Application Thread] INFO  o.c.ui.controllers.WelcomeController - Current version: 1.4.10, lastest version: 1.4.9
10:09:39.990 [pool-1-thread-1] INFO  o.c.common.settings.SettingsProvider - Settings saved to C:\Users\asybe\AppData\Roaming\Cryptomator\settings.json
10:09:54.808 [JavaFX Application Thread] INFO  o.c.k.WindowsProtectedKeychainAccess - Unable to load existing keychain file, creating new keychain.
10:09:55.726 [pool-1-thread-1] INFO  o.c.common.settings.SettingsProvider - Settings saved to C:\Users\asybe\AppData\Roaming\Cryptomator\settings.json
10:10:14.276 [Background Thread 2] WARN  org.cryptomator.ui.model.VaultModule - Using WebDAV, because Dokany is not supported.
10:10:14.314 [Background Thread 2] INFO  org.eclipse.jetty.util.log - Logging initialized @45848ms to org.eclipse.jetty.util.log.Slf4jLog
10:10:14.363 [Background Thread 2] INFO  o.c.frontend.webdav.WebDavServer - Binding server socket to 127.0.0.1:42427
10:10:14.377 [Background Thread 2] INFO  o.e.jetty.server.AbstractConnector - Started ServerConnector@193f922e{HTTP/1.1,[http/1.1]}{127.0.0.1:42427}
10:10:14.379 [Background Thread 2] INFO  org.eclipse.jetty.server.Server - jetty-9.4.17.v20190418; built: 2019-04-18T19:45:35.259Z; git: aa1c656c315c011c01e7b21aabb04066635b9f67; jvm 11.0.2+9
10:10:14.395 [Background Thread 2] INFO  o.e.j.server.handler.ContextHandler - Started o.e.j.s.ServletContextHandler@26f7e204{/,null,AVAILABLE}
10:10:14.396 [Background Thread 2] INFO  org.eclipse.jetty.server.Server - Started @45930ms
10:10:14.396 [Background Thread 2] INFO  o.c.frontend.webdav.WebDavServer - WebDavServer started.
10:10:14.416 [Background Thread 2] INFO  org.eclipse.jetty.server.session - DefaultSessionIdManager workerName=node0
10:10:14.417 [Background Thread 2] INFO  org.eclipse.jetty.server.session - No SessionScavenger set, using defaults
10:10:14.417 [Background Thread 2] INFO  org.eclipse.jetty.server.session - node0 Scavenging every 600000ms
10:10:14.422 [Background Thread 2] INFO  o.a.j.w.server.AbstractWebdavServlet - authenticate-header = Basic realm="Jackrabbit Webdav Server"
10:10:14.423 [Background Thread 2] INFO  o.a.j.w.server.AbstractWebdavServlet - csrf-protection = null
10:10:14.423 [Background Thread 2] INFO  o.a.j.w.server.AbstractWebdavServlet - createAbsoluteURI = true
10:10:14.423 [Background Thread 2] INFO  o.e.j.server.handler.ContextHandler - Started o.e.j.s.ServletContextHandler@489b9735{/bar5N23gQkeD/2019_Vault,null,AVAILABLE}
10:10:14.423 [Background Thread 2] INFO  o.c.f.w.s.WebDavServletController - WebDavServlet started: /bar5N23gQkeD/2019_Vault
10:10:14.424 [Background Thread 2] INFO  o.c.f.w.s.WebDavServletController - Mounting http://cryptomator-vault:42427/bar5N23gQkeD/2019_Vault using org.cryptomator.frontend.webdav.mount.WindowsMounter
10:10:14.522 [JavaFX Application Thread] ERROR o.c.ui.controllers.UnlockController - Unlock failed for technical reasons.
org.cryptomator.ui.model.Volume$VolumeException: org.cryptomator.frontend.webdav.mount.Mounter$CommandFailedException: Command failed with exit code 2. Expected 0. Stderr: System error 53 has occurred.

The network path was not found.


	at org.cryptomator.ui.model.WebDavVolume.mount(WebDavVolume.java:63)
	at org.cryptomator.ui.model.WebDavVolume.mount(WebDavVolume.java:47)
	at org.cryptomator.ui.model.Vault.unlock(Vault.java:113)
	at org.cryptomator.ui.controllers.UnlockController.lambda$didClickUnlockButton$0(UnlockController.java:439)
	at org.cryptomator.ui.util.Tasks.lambda$create$0(Tasks.java:33)
	at org.cryptomator.ui.util.Tasks$TaskImpl.call(Tasks.java:139)
	at javafx.concurrent.Task$TaskCallable.call(Task.java:1425)
	at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
	at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515)
	at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
	at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
	at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
	at java.base/java.lang.Thread.run(Thread.java:834)
Caused by: org.cryptomator.frontend.webdav.mount.Mounter$CommandFailedException: Command failed with exit code 2. Expected 0. Stderr: System error 53 has occurred.

The network path was not found.


	at org.cryptomator.frontend.webdav.mount.ProcessUtil.assertExitValue(ProcessUtil.java:28)
	at org.cryptomator.frontend.webdav.mount.WindowsMounter.mount(WindowsMounter.java:43)
	at org.cryptomator.frontend.webdav.servlet.WebDavServletController.mount(WebDavServletController.java:102)
	at org.cryptomator.ui.model.WebDavVolume.mount(WebDavVolume.java:60)
	... 12 common frames omitted

#2

Apologies in advance if its not proper etiquette to dump log files in these forums! Bit of a newb here. Thanks.


#3

Did you restart your system after installing? I had several times this problem when I was upgrading and tried to open a vault without reboot.


#4

Re-starting my system resolved this problem, thank you.

Appreciate your quick replay and supporting this great software!