Errors with android app and pCloud

Help Android App
1

Hey there,

I installed app from the cryptomator repository via F-Droid where pCloud is included. I have a lineageOS phone with microG. I was able to connect the app with pcloud and connect my vault afterwards. Then I can access the root folder of the fault fine. It will also instantly sync this folder level. So there are no sync issues because I created a test file and it instantly appeared on my linux machine. But for most subfolders the app says “something went wrong” and doesn’t display anything. When I close the app and try to re-login later on. The login prompt will also instantly display an error message below the password field. If I enter my password correctly, the app won’t login anymore. I will just get one-time access again if I delete the vault and add it again.

So far I couldn’t really find a case which fits to my problem.

Please let me know, if you need more information. Thanks in advance for your support.

BR Peter

2

More info would definitely be helpful but I’m not sure exactly what because I use pcloud everyday and never have a problem.

One thing I do not do is synchronize with pcloud my Vault down to my computer I only access my vault in the cloud.

3

Hi Leo,

thank you for your answer. I just had a look in the log files and found that the app throws this error message:

ErrorCode: 3O07:PL32
W 20260302213116.694 Message Ein Fehler ist aufgetreten
W 20260302213117.661 CryptoFs Failed to parse cipher text name of: /myVault/d/B2/SOME30CHARS/dirid.c9r
W 20260302213118.876 CryptoFs Failed to parse cipher text name of: /myVault/d/RK/SOME30CHARS/dirid.c9r
E 20260302213123.498 ExceptionHandler java.lang.NumberFormatException: Expected a long but was 18446744073709551615 at line 5 column 34 path $.metadata.created
at com.google.gson.stream.JsonReader.nextLong(JsonReader.java:1111)

I hope this helps to narrow it down.

BR Peter

4

Hi,

It would be good for you to do a DEBUG capture to a log file.

Open Settings on the main menu by clicking the gear icon in lower left.
Then, enable DEBUG.

Here are pictures:

Cryptomator_YmvsIINSfN
Cryptomator_YmvsIINSfN922×671 40 KB

Cryptomator_ozSLXtBGl6
Cryptomator_ozSLXtBGl6815×499 24.9 KB

5

Hi Leo,

I don’t really understand why you want me to get the log file of the desktop version of cryptomator.

I have the log file. Is there anything you are searching for in particular? I don’t really want to share it here.

There is just one error in it:

19:20:19.303 [JavaFX Application Thread] ERROR o.purejava.appindicator.AppIndicator - Directory ‘/etc/ld.so.conf.d/’ does not exist
19:20:19.309 [JavaFX Application Thread] INFO  o.purejava.appindicator.AppIndicator - Native code library libayatana-appindicator3.so.1 failed to load
19:20:19.310 [JavaFX Application Thread] INFO  o.purejava.appindicator.AppIndicator - Native code library libappindicator3 successfully loaded

When I do a health check on the vault it returns without any errors.

BR Peter