Cryptomator 2 can’t open vaults created by Cryptomator 1

Cryptomator 2 is actually also compatible with vault formats 6 and 7. That means, your vault format is anything between 3 and 5, which is indeed quite old (5-6 years). Could you please check the version numbers in the masterkey.cryptomator files? You can open them with any text editor.

  • If it’s vault format 5, you can actually use the latest Cryptomator version and proceed with the upgrade.
  • If it’s below that, you have to use Cryptomator 1.4.x to upgrade to vault format 6 first. (1.4.17 for macOS or 1.4.15 for Windows/Linux)