Cant open file by klick on it under Linux KDE

kenarso · November 4, 2021, 12:29pm

Hello all,
I use opensuse Tumbleweed with KDE. The app image installs fine and the software runs.
But if I now open my container and want to open any file from there, the associated program starts but closes again immediately. The workaround is to start the program and then drag the file into it or open the file with the open dialog.
Under the desktop environment gnome and xfce it works to open the file by clicking on it. Anybody have an idea?

infeo · November 4, 2021, 1:33pm

Welcome to the Crypotmator Community ,

Are you using the Dolphin File Browser? There was an issue with it when opened from inside the app:

github.com/cryptomator/cryptomator

Files inside a vault cannot be opened from Dolphin File Browser

opened 05:58PM - 14 Feb 21 UTC

closed 08:58AM - 22 Oct 21 UTC

evilSwanson

type:bug state:confirmed os:linux state:has-workaround

### Description When I open a vault it often happens that I cannot open any f…ile in it. I can click through the folders normally and see the previews of the files but I can't open them. ### System Setup * Operating system and version: Kubuntu 20.04 and 20.10 * Cryptomator version: 1.5.12 * Volume type: FUSE ### Steps to Reproduce 1. Unlock any vault 2. Try to open any file in the vault, e.g. PDF, txt, mp4 3. Nothing happens, file does not open #### Expected Behavior 1. Unlock a vault 2. Try to open any file in the vault, e.g. PDF, txt, mp4 3. File opens (in the dedicated program) #### Actual Behavior See "Steps to Reproduce" #### Reproducibility Intermittent. I don't know what causes this bug to happen. Sometimes it works and sometimes it doesn't. But if it doesn't work, I have to at least close and reopen the vault to get it to work again. Usually I even have to close Cryptormator or even restart the computer. ### Additional Information This problem was introduced with version 1.5.12. Before this version I never had this problem. The interesting thing is that I can still open the files by dragging and dropping them into the relevant program. So for example I can watch a mp4 file when I drag and drop it into VLC. However, right click -> "Open with VLC" does not work. I was able to reproduce the problem on two different computers.

kenarso · November 4, 2021, 3:55pm

Yes, I´m using Dolphin, but this issue is closed and I have the problem with the Version of cryptomator 1.6.3
It is right, that I can open files when I navigate in dolphin to the vault and open the file. But when cryptomator open the dolphin instance I still can´t open files directly.

I installed Krusader and I can see the following.
If I open an instance of Krusader via cryptomator, I can neither click on the file nor open the files via “open with”.
But if I use the internal functions of Krusader (F3) to view the files, then the corresponding standard program opens without problems.

infeo · November 4, 2021, 4:20pm

The issue was closed because user reported that it is fixed. And we never fixed anything on our side, so it is likely that the issue can still persist. If i find some time to test it and recreate your problem, i’ll reopen the issue.

But unfortunately there won’t be a fixed on our side in the near future. The Cryptomator (or better the used framework) just calls the default file browser app, i really don’t know why this is a difference for dolphin.

kenarso · November 4, 2021, 6:05pm

@infeo
Thx,
I tested with nautilus on KDE desktop enviroment and I can open every file directly from nautilus.
I think it is “problem” from dolphin. I will started a post/thread in KDE forum and will contact the developers fro dolphin.

infeo · November 5, 2021, 9:12am

@kenarso If you have opened a thread there and/or an ticket on the dolphin dev tracker is opened, can you link those? It would be interesting what their opinion is

Wall · September 11, 2023, 5:37am

Hello this problem still exists in KDE Plasma 5.27 which is the last version of Plasma.

If you (or any future reader of this post) have this problem, please post a message on this issue 473029 – Crash when opening an image on a Cryptomator folder so we may get some priority by the KDE developers.