Cannot update because installer/uninstaller does not work

brievenbusrjvos · April 29, 2022, 1:40pm

The message I get is dat there is an instance of Cryptomater running and it therefore cannot install an updat. REPAIR also does not work for the same reason. UNINSTALL also does not work for the same reason. PLEASE HELP.

infeo · April 29, 2022, 1:41pm

How about closing the app and then install?

brievenbusrjvos · April 29, 2022, 1:42pm

Also does not work. Already did that. zomputer restart also does not work.

Michael · April 29, 2022, 1:48pm

Please check in taskmanager if a Cryptomator process is running. If yes, end the task.

brievenbusrjvos · April 29, 2022, 1:52pm

A fresh install of a newly downloade Cryptomator seemed to work. Have not tryed if the uninstall works. But I am happy your advice seems to work.

brievenbusrjvos · April 29, 2022, 1:55pm

Thanks, also good idea.

infeo · April 29, 2022, 4:31pm

If someone else reads this thread: For version 1.6.8 for a short time a buggy exe installer blocking itself (see Cryptomator-1.6.8-x64.exe installation error · Issue #2144 · cryptomator/cryptomator · GitHub) could be downloaded, but it was replaced. If you experience this issue, just redownload the exe installer.