Upload download problems

The colour of the vault symbol in cryptomator menu goes from black to orange after inserting my password.
I can upload any file correctly, but when I want to access a file in the vault It reacts with file not found. Does anyone have a solution.
Thanks in advance

Which OS?
Which Cryptomator Version?
Which Interface? WebDAV/Dokany? (I assume you’re talking about the desktop ap)
If Dokany, which version?
Can you provide a log file?

Hi Michael,

OS = Windows 10 Home
I tried 3 different versions of Cryptomator: 1.3.4 x86, 1.3.4 X64 and 1.4.15 X64.
The vault was place in Dropbox.

Everything worked like a charm, until I got a new laptop and changed from win 7 to win 10. Now any file accessed through cryptomator “doesn’t exist”. For logfile see below.

16:01:57.083 [main] INFO  org.cryptomator.launcher.Cryptomator - Starting Cryptomator 1.3.4 on Windows 10 10.0 (x86)
16:01:58.241 [JavaFX Application Thread] INFO  o.c.launcher.MainApplication - JavaFX application started.
16:01:58.310 [JavaFX Application Thread] INFO  o.c.common.settings.SettingsProvider - Failed to load settings, creating new one.
16:01:58.956 [JavaFX Application Thread] INFO  org.cryptomator.jni.JniModule - loaded WinFunctions.dll
16:01:59.796 [pool-4-thread-1] INFO  o.c.ui.controllers.WelcomeController - Current version: 1.3.4, lastest version: 1.4.15
16:02:19.953 [JavaFX Application Thread] INFO  org.eclipse.jetty.util.log - Logging initialized @-1ms to org.eclipse.jetty.util.log.Slf4jLog
16:02:19.991 [JavaFX Application Thread] INFO  o.c.frontend.webdav.WebDavServer - Binding server socket to 127.0.0.1:42427
16:02:20.004 [JavaFX Application Thread] INFO  o.e.jetty.server.AbstractConnector - Started ServerConnector@11ad5ed{HTTP/1.1,[http/1.1]}{127.0.0.1:42427}
16:02:20.082 [JavaFX Application Thread] INFO  o.c.k.WindowsProtectedKeychainAccess - Creating new keychain at path C:\Users\31620\AppData\Roaming\Cryptomator\keychain.json
16:02:21.008 [pool-3-thread-1] INFO  o.c.common.settings.SettingsProvider - Settings saved to C:\Users\31620\AppData\Roaming\Cryptomator\settings.json
16:02:28.003 [pool-4-thread-2] INFO  org.eclipse.jetty.server.Server - jetty-9.4.8.v20171121, build timestamp: 2017-11-21T22:27:37+01:00, git hash: 82b8fb23f757335bb3329d540ce37a2a2615f0a8
16:02:28.022 [pool-4-thread-2] INFO  o.e.j.server.handler.ContextHandler - Started o.e.j.s.ServletContextHandler@1a3bdd7{/,null,AVAILABLE}
16:02:28.022 [pool-4-thread-2] INFO  org.eclipse.jetty.server.Server - Started @-1ms
16:02:28.022 [pool-4-thread-2] INFO  o.c.frontend.webdav.WebDavServer - WebDavServer started.
16:02:28.055 [pool-4-thread-2] INFO  org.eclipse.jetty.server.session - DefaultSessionIdManager workerName=node0
16:02:28.055 [pool-4-thread-2] INFO  org.eclipse.jetty.server.session - No SessionScavenger set, using defaults
16:02:28.056 [pool-4-thread-2] INFO  org.eclipse.jetty.server.session - Scavenging every 660000ms
16:02:28.060 [pool-4-thread-2] INFO  o.a.j.w.server.AbstractWebdavServlet - authenticate-header = Basic realm="Jackrabbit Webdav Server"
16:02:28.061 [pool-4-thread-2] INFO  o.a.j.w.server.AbstractWebdavServlet - csrf-protection = null
16:02:28.061 [pool-4-thread-2] INFO  o.a.j.w.server.AbstractWebdavServlet - createAbsoluteURI = true
16:02:28.061 [pool-4-thread-2] INFO  o.e.j.server.handler.ContextHandler - Started o.e.j.s.ServletContextHandler@1812ba2{/GH5mfhdcQYft/Kluis2,null,AVAILABLE}
16:02:28.061 [pool-4-thread-2] INFO  o.c.f.w.s.WebDavServletController - WebDavServlet started: /GH5mfhdcQYft/Kluis2
16:02:28.094 [pool-4-thread-2] INFO  o.c.f.w.s.WebDavServletController - Mounting http://cryptomator-vault:42427/GH5mfhdcQYft/Kluis2 using org.cryptomator.frontend.webdav.mount.WindowsMounter
16:03:13.001 [pool-4-thread-2] INFO  o.c.ui.controllers.WelcomeController - Current version: 1.3.4, lastest version: 1.4.15
16:03:17.220 [pool-3-thread-1] INFO  o.c.common.settings.SettingsProvider - Settings saved to C:\Users\31620\AppData\Roaming\Cryptomator\settings.json
16:03:23.099 [JavaFX Application Thread] INFO  o.e.j.server.handler.ContextHandler - Stopped o.e.j.s.ServletContextHandler@1812ba2{/GH5mfhdcQYft/Kluis2,null,UNAVAILABLE}
16:03:23.099 [JavaFX Application Thread] INFO  o.c.f.w.s.WebDavServletController - WebDavServlet stopped: /GH5mfhdcQYft/Kluis2
16:03:23.109 [JavaFX Application Thread] INFO  o.c.launcher.MainApplication - JavaFX application stopped.
16:03:23.120 [Thread-1] INFO  o.c.launcher.CleanShutdownPerformer - Goodbye.

Perhaps this explains it best. I tried to op a file called Tjeerd70.docx wich was in the vault:

16:38:09.791 [Server thread 008] DEBUG org.eclipse.jetty.server.HttpChannel - HttpChannelOverHttp@e8b213{r=1,c=false,a=IDLE,uri=//cryptomator-vault:42427/WRZ1Q1FGQ4IQ/TESTKLUIS/TJEERD70.DOCX} onContentComplete
16:38:09.791 [Server thread 008] DEBUG org.eclipse.jetty.server.HttpChannel - HttpChannelOverHttp@e8b213{r=1,c=false,a=IDLE,uri=//cryptomator-vault:42427/WRZ1Q1FGQ4IQ/TESTKLUIS/TJEERD70.DOCX} onRequestComplete
16:38:09.791 [Server thread 008] DEBUG org.eclipse.jetty.server.HttpChannel - HttpChannelOverHttp@e8b213{r=1,c=false,a=IDLE,uri=//cryptomator-vault:42427/WRZ1Q1FGQ4IQ/TESTKLUIS/TJEERD70.DOCX} handle //cryptomator-vault:42427/WRZ1Q1FGQ4IQ/TESTKLUIS/TJEERD70.DOCX 
16:38:09.791 [Server thread 008] DEBUG org.eclipse.jetty.server.HttpChannel - HttpChannelOverHttp@e8b213{r=1,c=false,a=DISPATCHED,uri=//cryptomator-vault:42427/WRZ1Q1FGQ4IQ/TESTKLUIS/TJEERD70.DOCX} action DISPATCH
16:38:14.793 [Server thread 008] DEBUG org.eclipse.jetty.server.HttpChannel - sendResponse info=null content=DirectByteBuffer@a87399[p=0,l=352,c=32768,r=352]={<<<<html>\n<head>\n<me.../body>\n</html>\n>>>\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00...\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00\x00} complete=true committing=true callback=Blocker@1692707{null}
16:38:14.793 [Server thread 008] DEBUG org.eclipse.jetty.server.HttpChannel - COMMIT for /WRZ1Q1FGQ4IQ/TESTKLUIS/TJEERD70.DOCX on HttpChannelOverHttp@e8b213{r=1,c=true,a=DISPATCHED,uri=//cryptomator-vault:42427/WRZ1Q1FGQ4IQ/TESTKLUIS/TJEERD70.DOCX}
404 Not Found HTTP/1.1
Date: Thu, 17 Oct 2019 14:38:09 GMT
X-Tarpit-Delayed: 5000ms
Cache-Control: must-revalidate,no-cache,no-store
Content-Type: text/html;charset=iso-8859-1

Mhm, you posted a log from Version 1.3.4 which is pretty old.
You wrote this happens also with 1.4.5
Can you provide a log of this version please?

From the log I see that you are using WebDAV as interface.
Questions:
Does this happen only with office documents?
If yes, do you have the Office Upload Center active?
If yes, please read this post and why Office Upload Center interferes with WebDAV connected vaults

Hi Michael, thanks for your reaction. I do not use Office Upload Centre and the problem appears with all types of files (.txt, pdf, jpg etc)
When I reinstalled Cryptomator 1.4.15 including Dokany I could access my vault-files, but the symbol of the unlocked vault with its name remained orange instead of green.
The logfile is below.

16:46:21.527 [main] INFO  org.cryptomator.launcher.Cryptomator - Starting Cryptomator 1.4.15 on Windows 10 10.0 (amd64)
16:46:21.726 [main] INFO  o.c.launcher.IpcProtocolImpl - Received launch args: 
16:46:24.313 [JavaFX Application Thread] INFO  org.cryptomator.launcher.Cryptomator - JavaFX application started.
16:46:24.724 [JavaFX Application Thread] INFO  org.cryptomator.jni.JniModule - loaded WinFunctions.dll
16:46:24.817 [JavaFX Application Thread] INFO  o.c.ui.controllers.MainController - Unable to setPreferencesHandler, probably not supported on this OS.
16:46:38.234 [pool-1-thread-1] INFO  o.c.common.settings.SettingsProvider - Settings saved to C:\Users\31620\AppData\Roaming\Cryptomator\settings.json
16:46:38.600 [JavaFX Application Thread] INFO  o.c.ui.controllers.WelcomeController - Current version: 1.4.15, lastest version: 1.4.15
16:47:00.653 [JavaFX Application Thread] INFO  o.c.k.WindowsProtectedKeychainAccess - Unable to load existing keychain file, creating new keychain.
16:47:01.601 [pool-1-thread-1] INFO  o.c.common.settings.SettingsProvider - Settings saved to C:\Users\31620\AppData\Roaming\Cryptomator\settings.json
16:47:11.152 [Background Thread 1] INFO  com.dokany.java.DokanyDriver - Dokany version: 130
16:47:11.153 [Background Thread 1] INFO  com.dokany.java.DokanyDriver - Dokany driver version: 400
16:47:58.293 [Background Thread 1] INFO  com.dokany.java.DokanyDriver - Unmount and shutdown: E:\
16:47:59.309 [JavaFX Application Thread] INFO  o.c.k.WindowsProtectedKeychainAccess - Unable to load existing keychain file, creating new keychain.
16:48:02.915 [JavaFX Application Thread] INFO  org.cryptomator.launcher.Cryptomator - JavaFX application stopped.
16:48:02.922 [main] INFO  org.cryptomator.launcher.Cryptomator - Shutting down...
16:48:02.931 [Thread-1862] INFO  com.dokany.java.DokanyDriver - Unmount and shutdown: E:\
16:48:02.931 [Thread-0] INFO  o.c.launcher.CleanShutdownPerformer - Goodbye.

Sorry I can’t figure out what might be the cause for this. Anyone else an idea?

Hi Michael, The problem is solved by reïnstalling Dokan library and I can read/write and delete files from my vault at Dropbox. The only unresolved issue is the orange colour of the open little padlock symbol, which should be orange.
Thanks for your assistance and triggering my thinking process.
Jaap

Read for the last orange, green