Potentially Lost Files. Please Help!

[Michael]

If you see the welcome file, then your vault seems correct. The question is now: where have you stored your files in.
You can check the sitze of your encrypted vault folder. If it is just a view KB (like the welcome file), then you probably haven’t stored your files in the vault because then the vault is empty.
If the vault is bigger that the welcome file, then you might read this.

[1.5.0 - 1.5.19] Empty Vault, but still allocates Space

This article applies to: Cryptomator Desktop Version 1.5.0 to 1.5.19 Error Description After unlocking the vault, it appears empty. Also, your Cryptomator version is below 1.6.0. Reason Most probably this is due to either an incomplete sync or a file/folder conflict. Each Cryptomator vault has a root folder as the entry point to the vault content from which you can reach all other content. To this root, like any other directory inside a vault, corresponds one encrypted directory. If your s…

Please search your system for the files as well maybe you stored these files by accident somewhere that isn’t in fact the vault.

@daneel

these are extremely important files and I don’t have any other copies!

Although it does not help with this problem, I have to say that it not understandable for me how files can be classified as „extremely important“ but then not backup is set up. Please do your backups. Think about when your pc burns down. All will be lost.