Entsperren fehlgeschlagen - Siehe Logfile für Details

[sabbeldunur]

Hello!
Since today I can’t get my Win10/Pro PC Cryptomator to open the container anymore.
Use Cryptomator for a long time and daily via PC as well as iPad and iPhone.
Via the app I also get the files.
I hope someone has an idea/solution.
Greetings
Karsten
See the log file below:

Hallo!
Bekomme seit heute an meinen Win10/Pro PC Cryptomator nicht mehr dazu den Container zu öffnen.
Nutze Cryptomator schon lange und täglich per PC sowie iPad und iPhone.
Über die App komme ich auch an die Files an.
Hoffe, jemand hat eine Idee/Lösung.
Gruß
Karsten

Log-File:

08:49:52.191 [main] INFO  org.cryptomator.launcher.Cryptomator - Starting Cryptomator 1.4.11 on Windows 10 10.0 (amd64)
08:49:52.440 [main] INFO  o.c.launcher.IpcProtocolImpl - Received launch args: 
08:49:52.858 [JavaFX Application Thread] INFO  org.cryptomator.launcher.Cryptomator - JavaFX application started.
08:49:53.003 [JavaFX Application Thread] INFO  org.cryptomator.jni.JniModule - loaded WinFunctions.dll
08:49:53.035 [JavaFX Application Thread] INFO  o.c.ui.controllers.MainController - Unable to setPreferencesHandler, probably not supported on this OS.
08:49:57.618 [JavaFX Application Thread] INFO  o.c.ui.controllers.WelcomeController - Current version: 1.4.11, lastest version: 1.4.11
08:49:58.224 [pool-1-thread-1] INFO  o.c.common.settings.SettingsProvider - Settings saved to C:\Users\KuP\AppData\Roaming\Cryptomator\settings.json
08:50:26.219 [JavaFX Application Thread] INFO  o.c.k.WindowsProtectedKeychainAccess - Unable to load existing keychain file, creating new keychain.
08:50:27.123 [pool-1-thread-1] INFO  o.c.common.settings.SettingsProvider - Settings saved to C:\Users\KuP\AppData\Roaming\Cryptomator\settings.json
08:50:35.088 [pool-1-thread-1] INFO  o.c.common.settings.SettingsProvider - Settings saved to C:\Users\KuP\AppData\Roaming\Cryptomator\settings.json
08:50:40.057 [JavaFX Application Thread] INFO  o.c.ui.controllers.WelcomeController - Current version: 1.4.11, lastest version: 1.4.11
08:50:41.570 [JavaFX Application Thread] INFO  o.c.k.WindowsProtectedKeychainAccess - Unable to load existing keychain file, creating new keychain.
08:51:41.892 [JavaFX Application Thread] ERROR o.c.ui.controllers.UnlockController - Unlock failed for technical reasons.
java.io.IOException: Error during file system creation.
	at org.cryptomator.cryptofs.CryptoFileSystems.create(CryptoFileSystems.java:44)
	at org.cryptomator.cryptofs.CryptoFileSystemProvider.newFileSystem(CryptoFileSystemProvider.java:257)
	at org.cryptomator.cryptofs.CryptoFileSystemProvider.newFileSystem(CryptoFileSystemProvider.java:88)
	at java.base/java.nio.file.FileSystems.newFileSystem(FileSystems.java:344)
	at java.base/java.nio.file.FileSystems.newFileSystem(FileSystems.java:293)
	at org.cryptomator.cryptofs.CryptoFileSystemProvider.newFileSystem(CryptoFileSystemProvider.java:128)
	at org.cryptomator.ui.model.Vault.unlockCryptoFileSystem(Vault.java:90)
	at org.cryptomator.ui.model.Vault.lambda$getCryptoFileSystem$0(Vault.java:77)
	at org.cryptomator.common.LazyInitializer.lambda$invokeFactoryIfNull$1(LazyInitializer.java:62)
	at java.base/java.util.concurrent.atomic.AtomicReference.updateAndGet(AtomicReference.java:209)
	at org.cryptomator.common.LazyInitializer.initializeLazily(LazyInitializer.java:49)
	at org.cryptomator.ui.model.Vault.getCryptoFileSystem(Vault.java:77)
	at org.cryptomator.ui.model.Vault.unlock(Vault.java:111)
	at org.cryptomator.ui.controllers.UnlockController.lambda$didClickUnlockButton$0(UnlockController.java:439)
	at org.cryptomator.ui.util.Tasks.lambda$create$0(Tasks.java:33)
	at org.cryptomator.ui.util.Tasks$TaskImpl.call(Tasks.java:139)
	at javafx.concurrent.Task$TaskCallable.call(Task.java:1425)
	at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
	at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515)
	at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
	at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
	at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
	at java.base/java.lang.Thread.run(Thread.java:834)
Caused by: java.io.UncheckedIOException: java.nio.file.AccessDeniedException: D:\Daten\Google Sync Drive\CryptFolder\masterkey.cryptomator.bkup
	at org.cryptomator.cryptofs.CryptoFileSystemModule.provideCryptor(CryptoFileSystemModule.java:36)
	at org.cryptomator.cryptofs.CryptoFileSystemModule_ProvideCryptorFactory.provideCryptor(CryptoFileSystemModule_ProvideCryptorFactory.java:66)
	at org.cryptomator.cryptofs.CryptoFileSystemModule_ProvideCryptorFactory.get(CryptoFileSystemModule_ProvideCryptorFactory.java:41)
	at org.cryptomator.cryptofs.CryptoFileSystemModule_ProvideCryptorFactory.get(CryptoFileSystemModule_ProvideCryptorFactory.java:11)
	at dagger.internal.DoubleCheck.get(DoubleCheck.java:47)
	at org.cryptomator.cryptofs.CryptoFileSystemImpl_Factory.get(CryptoFileSystemImpl_Factory.java:111)
	at org.cryptomator.cryptofs.CryptoFileSystemImpl_Factory.get(CryptoFileSystemImpl_Factory.java:13)
	at dagger.internal.DoubleCheck.get(DoubleCheck.java:47)
	at org.cryptomator.cryptofs.DaggerCryptoFileSystemProviderComponent$CryptoFileSystemComponentImpl.cryptoFileSystem(DaggerCryptoFileSystemProviderComponent.java:362)
	at org.cryptomator.cryptofs.CryptoFileSystems.lambda$create$0(CryptoFileSystems.java:38)
	at java.base/java.util.concurrent.ConcurrentHashMap.compute(ConcurrentHashMap.java:1908)
	at org.cryptomator.cryptofs.CryptoFileSystems.create(CryptoFileSystems.java:30)
	... 22 common frames omitted
Caused by: java.nio.file.AccessDeniedException: D:\Daten\Google Sync Drive\CryptFolder\masterkey.cryptomator.bkup
	at java.base/sun.nio.fs.WindowsException.translateToIOException(WindowsException.java:89)
	at java.base/sun.nio.fs.WindowsException.rethrowAsIOException(WindowsException.java:103)
	at java.base/sun.nio.fs.WindowsException.rethrowAsIOException(WindowsException.java:108)
	at java.base/sun.nio.fs.WindowsFileCopy.copy(WindowsFileCopy.java:164)
	at java.base/sun.nio.fs.WindowsFileSystemProvider.copy(WindowsFileSystemProvider.java:279)
	at java.base/java.nio.file.Files.copy(Files.java:1294)
	at org.cryptomator.cryptofs.CryptoFileSystemModule.backupMasterkeyFileIfRequired(CryptoFileSystemModule.java:42)
	at org.cryptomator.cryptofs.CryptoFileSystemModule.provideCryptor(CryptoFileSystemModule.java:33)
	... 33 common frames omitted
09:42:22.873 [JavaFX Application Thread] ERROR o.c.ui.controllers.UnlockController - Unlock failed for technical reasons.
java.io.IOException: Error during file system creation.
	at org.cryptomator.cryptofs.CryptoFileSystems.create(CryptoFileSystems.java:44)
	at org.cryptomator.cryptofs.CryptoFileSystemProvider.newFileSystem(CryptoFileSystemProvider.java:257)
	at org.cryptomator.cryptofs.CryptoFileSystemProvider.newFileSystem(CryptoFileSystemProvider.java:88)
	at java.base/java.nio.file.FileSystems.newFileSystem(FileSystems.java:344)
	at java.base/java.nio.file.FileSystems.newFileSystem(FileSystems.java:293)
	at org.cryptomator.cryptofs.CryptoFileSystemProvider.newFileSystem(CryptoFileSystemProvider.java:128)
	at org.cryptomator.ui.model.Vault.unlockCryptoFileSystem(Vault.java:90)
	at org.cryptomator.ui.model.Vault.lambda$getCryptoFileSystem$0(Vault.java:77)
	at org.cryptomator.common.LazyInitializer.lambda$invokeFactoryIfNull$1(LazyInitializer.java:62)
	at java.base/java.util.concurrent.atomic.AtomicReference.updateAndGet(AtomicReference.java:209)
	at org.cryptomator.common.LazyInitializer.initializeLazily(LazyInitializer.java:49)
	at org.cryptomator.ui.model.Vault.getCryptoFileSystem(Vault.java:77)
	at org.cryptomator.ui.model.Vault.unlock(Vault.java:111)
	at org.cryptomator.ui.controllers.UnlockController.lambda$didClickUnlockButton$0(UnlockController.java:439)
	at org.cryptomator.ui.util.Tasks.lambda$create$0(Tasks.java:33)
	at org.cryptomator.ui.util.Tasks$TaskImpl.call(Tasks.java:139)
	at javafx.concurrent.Task$TaskCallable.call(Task.java:1425)
	at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
	at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515)
	at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
	at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
	at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
	at java.base/java.lang.Thread.run(Thread.java:834)
Caused by: java.io.UncheckedIOException: java.nio.file.AccessDeniedException: D:\Daten\Google Sync Drive\CryptFolder\masterkey.cryptomator.bkup
	at org.cryptomator.cryptofs.CryptoFileSystemModule.provideCryptor(CryptoFileSystemModule.java:36)
	at org.cryptomator.cryptofs.CryptoFileSystemModule_ProvideCryptorFactory.provideCryptor(CryptoFileSystemModule_ProvideCryptorFactory.java:66)
	at org.cryptomator.cryptofs.CryptoFileSystemModule_ProvideCryptorFactory.get(CryptoFileSystemModule_ProvideCryptorFactory.java:41)
	at org.cryptomator.cryptofs.CryptoFileSystemModule_ProvideCryptorFactory.get(CryptoFileSystemModule_ProvideCryptorFactory.java:11)
	at dagger.internal.DoubleCheck.get(DoubleCheck.java:47)
	at org.cryptomator.cryptofs.CryptoFileSystemImpl_Factory.get(CryptoFileSystemImpl_Factory.java:111)
	at org.cryptomator.cryptofs.CryptoFileSystemImpl_Factory.get(CryptoFileSystemImpl_Factory.java:13)
	at dagger.internal.DoubleCheck.get(DoubleCheck.java:47)
	at org.cryptomator.cryptofs.DaggerCryptoFileSystemProviderComponent$CryptoFileSystemComponentImpl.cryptoFileSystem(DaggerCryptoFileSystemProviderComponent.java:362)
	at org.cryptomator.cryptofs.CryptoFileSystems.lambda$create$0(CryptoFileSystems.java:38)
	at java.base/java.util.concurrent.ConcurrentHashMap.compute(ConcurrentHashMap.java:1908)
	at org.cryptomator.cryptofs.CryptoFileSystems.create(CryptoFileSystems.java:30)
	... 22 common frames omitted
Caused by: java.nio.file.AccessDeniedException: D:\Daten\Google Sync Drive\CryptFolder\masterkey.cryptomator.bkup
	at java.base/sun.nio.fs.WindowsException.translateToIOException(WindowsException.java:89)
	at java.base/sun.nio.fs.WindowsException.rethrowAsIOException(WindowsException.java:103)
	at java.base/sun.nio.fs.WindowsException.rethrowAsIOException(WindowsException.java:108)
	at java.base/sun.nio.fs.WindowsFileCopy.copy(WindowsFileCopy.java:164)
	at java.base/sun.nio.fs.WindowsFileSystemProvider.copy(WindowsFileSystemProvider.java:279)
	at java.base/java.nio.file.Files.copy(Files.java:1294)
	at org.cryptomator.cryptofs.CryptoFileSystemModule.backupMasterkeyFileIfRequired(CryptoFileSystemModule.java:42)
	at org.cryptomator.cryptofs.CryptoFileSystemModule.provideCryptor(CryptoFileSystemModule.java:33)
	... 33 common frames omitted

[infeo]

Hey,

wie sind die Zugriffsberechtigungen und die Schreibschutzeinstellungen der Datei D:\Daten\Google Sync Drive\CryptFolder\masterkey.cryptomator.bkup eingestellt?

Cryptomator überschreibt jedesmal beim erfolgreichen Entsperren des Tresors eine Kopie der masterkey-Datei als eine Maßnahme gegen Datenkorrumpierung. In deinem Fall lässt sich diese Kopie nicht mehr überschreiben.

Als Workaround kannst du die Datei D:\Daten\Google Sync Drive\CryptFolder\masterkey.cryptomator.bkup aus dem Vault entfernen und dann deinen Tresor entsperren.

[sabbeldunur]

Hi infeo!
Danke für Deine schnelle Rückantwort.
Schreibrechte sind ok. Konnte auch die *.bkup problemlos umbenennen.
Beim Entsperren musste ich dann das Passwort neu eingeben, jedoch kam die selbe Fehlermeldung.
Hier mal ein Teil des Logs:

*11:03:56.306 [main] INFO  org.cryptomator.launcher.Cryptomator - Starting Cryptomator 1.4.11 on Windows 10 10.0 (amd64)*
*11:04:02.765 [main] INFO  o.c.launcher.IpcProtocolImpl - Received launch args: *
*11:04:03.292 [JavaFX Application Thread] INFO  org.cryptomator.launcher.Cryptomator - JavaFX application started.*
*11:04:03.440 [JavaFX Application Thread] INFO  org.cryptomator.jni.JniModule - loaded WinFunctions.dll*
*11:04:03.482 [JavaFX Application Thread] INFO  o.c.ui.controllers.MainController - Unable to setPreferencesHandler, probably not supported on this OS.*
*11:04:04.999 [JavaFX Application Thread] INFO  o.c.ui.controllers.WelcomeController - Current version: 1.4.11, lastest version: 1.4.11*
*11:04:07.108 [JavaFX Application Thread] INFO  o.c.k.WindowsProtectedKeychainAccess - Unable to load existing keychain file, creating new keychain.*
*11:04:16.493 [JavaFX Application Thread] ERROR o.c.ui.controllers.UnlockController - Unlock failed for technical reasons.*
*java.io.IOException: Error during file system creation.*
	at org.cryptomator.cryptofs.CryptoFileSystems.create(CryptoFileSystems.java:44)
	at org.cryptomator.cryptofs.CryptoFileSystemProvider.newFileSystem(CryptoFileSystemProvider.java:257)
	at org.cryptomator.cryptofs.CryptoFileSystemProvider.newFileSystem(CryptoFileSystemProvider.java:88)

Habe vorher noch sicherheitshalber auf den gesamten Ordner D:\Daten\Google Sync Drive\CryptFolder Vollzugriff für alle angemeldeten User erteilt, aber, wie gesagt, ich nutze es hier schon immer.

[infeo]

Setz den Vollzugriff auf jedenfall wieder zurück, er scheint ja nicht das Problem zu sein.

Der wichtige Teil deines zweiten Log-Auszuges fehlt leider. Es wird ein ganzer Stapel von Fehlern geworfen (von Allgemein zu spezifisch) und aktuell ist nur der allgemeinste sichtbar. Im ersten Auszug ist der ganze Stapel vorhanden. (jedes Element wird durch “Caused by” eingeleitet)

Hat denn das Umbenennen der BackUp-Datei bzw ihre Verschiebung aus dem Tresor etwas gebracht?

Ich habe im Forum die folgenden zwei Threas gefunden, vielleicht helfen sie dir weiter:

Unlock failed see log file for details (One Drive)

Sorry for the spam, I investigated a little bit. The problem actually only happens when I try to open a vault created by someone else OR created by myself and then opened and closed by someone else. In both cases, when I check in Google Drive online version, the “Owner” of the masterkey.cryptomator.bkup will be (or will be changed to be) someone else. If I copy the file/rename it and delete the original one then I’ll be the Owner of masterkey.cryptomator.bkup and then I’m able to open the vault …

Ein Safe lässt sich plötzlich unter Win 10 nicht mehr öffnen

Hallo Frank, ich glaube es nicht!!! Auch bei mir war es der Fall. Das kann es nicht sein, da wäre ich nie drauf gekommen. Ich habe auch den Bitdefender, habe aber nicht, rein gar nichts verändert. Plötzlich ging der Safe nicht! Nur auf einer anderen Stelle ausserhalb Dropbox hat es funktioniert. Also habe ich Dropbox verdächtigt, aber niemals den Bitdefender. Da muss also ein Update durch Bitdefender erfolgt sein, aber kein Hinweis! Ich bin immer mehr unzufrieden mit Bitdefender. Das Pro…

[sabbeldunur]

Hallo Infeo!
Sorry, war gestern ab Mittags außer Haus, daher kam nicht mehr von mir.

So… habs durch den Tipp mit dem Bitdefender gefunden. Den habe ich zwar nicht, jedoch habe ich mal ALLE Sicherheitsmaßnahmen wie Virenscanner und Ransomware-Schutz von MS-Defender deaktiviert…und siehe da…es war der Ransomware Schutz.
Ausnahme definiert…alles geht.
Habe letztens den Defender aktiviert, da ich mit einer anderen AV-Lösung nur Zertifikatsprobleme bei Mails hatte.
Hätte ich auch selber drauf kommen können, aber wie so oft, sitzt das Problem halt gerne zwischen Rückenlehne und Tastatur und seinen eigenen Fehler sieht man sowieso am wenigsten.

Vielen Dank auf jeden Fall für Deine schnelle Hilfe!!!
Viele Grüße
Karsten

[sabbeldunur]

Hier dann gerne noch mal auf Englisch:
Hello Infeo!

So… I found it by the tip with the Bitdefender. I don’t have it, but I deactivated ALL security features like virus scanner and Ransomware protection of MS-Defender…and…it was the Ransomware protection.
Exception defined…everything works.
I recently activated Defender because I only had certificate problems with mails with another AV solution.
I should found it myself, but as so often, the problem is sitting between the backrest and the keyboard and you don’t see your own error anyway.

Many thanks for your quick help!!!
Many greetings
Karsten