Corrupted video files

[Michael]

Hi

@abrunger

Have tried opening the files in Wondershare Removit and REMO Video repair but they will not see the vaults at all

Might be this: Cryptomator on Windows: Accessing your vault with admin priviliges
Try mounting the vault as directory instead of drive

@abrunger

Have tried copying the files to another unencrypted folder using File Explorer but that fails.

Any error message? Please make sure not to use WebDAV. I assume those files are lager than 4 GB and WebDAV cannot handle large files

@abrunger

Any suggestions?

You can try to access your vault directly online and download the files in it.