Cannot open Storage- Entsperren fehlgeschlagen

Hello, since yesterday i cannot open my Storage.
It says-lock for the Log -Folder for the reason.(Entsperren fehlgeschlagen-Siehe Log-Datei für Details.

Can someone help me?
Here the Log:

11:31:13.224 [main] INFO  org.cryptomator.launcher.Cryptomator - Starting Cryptomator 1.3.1 on Windows 10 10.0 (amd64)
11:31:13.787 [JavaFX Application Thread] INFO  o.c.launcher.MainApplication - JavaFX application started.
11:31:13.896 [JavaFX Application Thread] INFO  o.c.common.settings.SettingsProvider - Failed to load settings, creating new one.
11:31:14.372 [JavaFX Application Thread] INFO  org.cryptomator.jni.JniModule - loaded WinFunctions.dll
11:31:15.288 [pool-4-thread-1] INFO  o.c.ui.controllers.WelcomeController - Current version: 1.3.1, lastest version: 1.3.1
11:31:39.759 [JavaFX Application Thread] INFO  org.eclipse.jetty.util.log - Logging initialized @27206ms to org.eclipse.jetty.util.log.Slf4jLog
11:31:39.837 [JavaFX Application Thread] INFO  o.c.frontend.webdav.WebDavServer - Binding server socket to 127.0.0.1:42427
11:31:39.951 [JavaFX Application Thread] INFO  o.e.jetty.server.AbstractConnector - Started ServerConnector@79ebdc19{HTTP/1.1,[http/1.1]}{127.0.0.1:42427}
11:31:40.051 [JavaFX Application Thread] INFO  o.c.k.WindowsProtectedKeychainAccess - Creating new keychain at path C:\Users\UP64\AppData\Roaming\Cryptomator\keychain.json
11:31:40.959 [pool-3-thread-1] INFO  o.c.common.settings.SettingsProvider - Settings saved to C:\Users\XXX\AppData\Roaming\Cryptomator\settings.json
11:32:00.556 [JavaFX Application Thread] ERROR o.c.ui.controllers.UnlockController - Unlock failed for technical reasons.
java.nio.file.AccessDeniedException: C:\Users\XXX\OneDrive\000-CryptOneDrive\masterkey.cryptomator.bkup
	at sun.nio.fs.WindowsException.translateToIOException(WindowsException.java:83)
	at sun.nio.fs.WindowsException.rethrowAsIOException(WindowsException.java:97)
	at sun.nio.fs.WindowsException.rethrowAsIOException(WindowsException.java:102)
	at sun.nio.fs.WindowsFileCopy.copy(WindowsFileCopy.java:165)
	at sun.nio.fs.WindowsFileSystemProvider.copy(WindowsFileSystemProvider.java:278)
	at java.nio.file.Files.copy(Files.java:1274)
	at org.cryptomator.cryptofs.CryptoFileSystemModule.lambda$provideCryptor$0(CryptoFileSystemModule.java:37)
	at org.cryptomator.cryptofs.UncheckedThrows$2.from(UncheckedThrows.java:58)
	at org.cryptomator.cryptofs.CryptoFileSystemModule.provideCryptor(CryptoFileSystemModule.java:31)
	at org.cryptomator.cryptofs.CryptoFileSystemModule_ProvideCryptorFactory.get(CryptoFileSystemModule_ProvideCryptorFactory.java:42)
	at org.cryptomator.cryptofs.CryptoFileSystemModule_ProvideCryptorFactory.get(CryptoFileSystemModule_ProvideCryptorFactory.java:11)
	at dagger.internal.DoubleCheck.get(DoubleCheck.java:47)
	at org.cryptomator.cryptofs.CryptoFileSystemImpl_Factory.get(CryptoFileSystemImpl_Factory.java:121)
	at org.cryptomator.cryptofs.CryptoFileSystemImpl_Factory.get(CryptoFileSystemImpl_Factory.java:11)
	at dagger.internal.DoubleCheck.get(DoubleCheck.java:47)
	at org.cryptomator.cryptofs.DaggerCryptoFileSystemProviderComponent$CryptoFileSystemComponentImpl.cryptoFileSystem(DaggerCryptoFileSystemProviderComponent.java:283)
	at org.cryptomator.cryptofs.CryptoFileSystems.lambda$null$0(CryptoFileSystems.java:37)
	at java.util.concurrent.ConcurrentHashMap.compute(ConcurrentHashMap.java:1853)
	at org.cryptomator.cryptofs.CryptoFileSystems.lambda$create$1(CryptoFileSystems.java:30)
	at org.cryptomator.cryptofs.UncheckedThrows$1.from(UncheckedThrows.java:38)
	at org.cryptomator.cryptofs.CryptoFileSystems.create(CryptoFileSystems.java:30)
	at org.cryptomator.cryptofs.CryptoFileSystemProvider.newFileSystem(CryptoFileSystemProvider.java:274)
	at org.cryptomator.cryptofs.CryptoFileSystemProvider.newFileSystem(CryptoFileSystemProvider.java:88)
	at java.nio.file.FileSystems.newFileSystem(FileSystems.java:326)
	at java.nio.file.FileSystems.newFileSystem(FileSystems.java:276)
	at org.cryptomator.cryptofs.CryptoFileSystemProvider.newFileSystem(CryptoFileSystemProvider.java:124)
	at org.cryptomator.ui.model.Vault.unlockCryptoFileSystem(Vault.java:98)
	at org.cryptomator.ui.model.Vault.lambda$getCryptoFileSystem$0(Vault.java:89)
	at org.cryptomator.common.LazyInitializer.lambda$invokeFactoryIfNull$1(LazyInitializer.java:62)
	at java.util.concurrent.atomic.AtomicReference.updateAndGet(AtomicReference.java:179)
	at org.cryptomator.common.LazyInitializer.initializeLazily(LazyInitializer.java:49)
	at org.cryptomator.ui.model.Vault.getCryptoFileSystem(Vault.java:89)
	at org.cryptomator.ui.model.Vault.unlock(Vault.java:121)
	at org.cryptomator.ui.controllers.UnlockController.lambda$didClickUnlockButton$0(UnlockController.java:349)
	at org.cryptomator.ui.util.AsyncTaskService.lambda$asyncTaskOf$0(AsyncTaskService.java:43)
	at org.cryptomator.ui.util.AsyncTaskService$AsyncTaskImpl.lambda$null$6(AsyncTaskService.java:106)
	at org.cryptomator.ui.util.AsyncTaskService.logExceptions(AsyncTaskService.java:135)
	at org.cryptomator.ui.util.AsyncTaskService.access$100(AsyncTaskService.java:24)
	at org.cryptomator.ui.util.AsyncTaskService$AsyncTaskImpl.lambda$run$7(AsyncTaskService.java:104)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
	at java.lang.Thread.run(Thread.java:748)
11:32:16.162 [pool-3-thread-1] INFO  o.c.common.settings.SettingsProvider - Settings saved to C:\Users\XXXX\AppData\Roaming\Cryptomator\settings.json
11:32:24.571 [JavaFX Application Thread] ERROR o.c.ui.controllers.UnlockController - Unlock failed for technical reasons.
java.nio.file.AccessDeniedException: C:\Users\xxxx\OneDrive\000-CryptOneDrive\masterkey.cryptomator.bkup
	at sun.nio.fs.WindowsException.translateToIOException(WindowsException.java:83)
	at sun.nio.fs.WindowsException.rethrowAsIOException(WindowsException.java:97)
	at sun.nio.fs.WindowsException.rethrowAsIOException(WindowsException.java:102)
	at sun.nio.fs.WindowsFileCopy.copy(WindowsFileCopy.java:165)
	at sun.nio.fs.WindowsFileSystemProvider.copy(WindowsFileSystemProvider.java:278)
	at java.nio.file.Files.copy(Files.java:1274)
	at org.cryptomator.cryptofs.CryptoFileSystemModule.lambda$provideCryptor$0(CryptoFileSystemModule.java:37)
	at org.cryptomator.cryptofs.UncheckedThrows$2.from(UncheckedThrows.java:58)
	at org.cryptomator.cryptofs.CryptoFileSystemModule.provideCryptor(CryptoFileSystemModule.java:31)
	at org.cryptomator.cryptofs.CryptoFileSystemModule_ProvideCryptorFactory.get(CryptoFileSystemModule_ProvideCryptorFactory.java:42)
	at org.cryptomator.cryptofs.CryptoFileSystemModule_ProvideCryptorFactory.get(CryptoFileSystemModule_ProvideCryptorFactory.java:11)
	at dagger.internal.DoubleCheck.get(DoubleCheck.java:47)
	at org.cryptomator.cryptofs.CryptoFileSystemImpl_Factory.get(CryptoFileSystemImpl_Factory.java:121)
	at org.cryptomator.cryptofs.CryptoFileSystemImpl_Factory.get(CryptoFileSystemImpl_Factory.java:11)
	at dagger.internal.DoubleCheck.get(DoubleCheck.java:47)
	at org.cryptomator.cryptofs.DaggerCryptoFileSystemProviderComponent$CryptoFileSystemComponentImpl.cryptoFileSystem(DaggerCryptoFileSystemProviderComponent.java:283)
	at org.cryptomator.cryptofs.CryptoFileSystems.lambda$null$0(CryptoFileSystems.java:37)
	at java.util.concurrent.ConcurrentHashMap.compute(ConcurrentHashMap.java:1853)
	at org.cryptomator.cryptofs.CryptoFileSystems.lambda$create$1(CryptoFileSystems.java:30)
	at org.cryptomator.cryptofs.UncheckedThrows$1.from(UncheckedThrows.java:38)
	at org.cryptomator.cryptofs.CryptoFileSystems.create(CryptoFileSystems.java:30)
	at org.cryptomator.cryptofs.CryptoFileSystemProvider.newFileSystem(CryptoFileSystemProvider.java:274)
	at org.cryptomator.cryptofs.CryptoFileSystemProvider.newFileSystem(CryptoFileSystemProvider.java:88)
	at java.nio.file.FileSystems.newFileSystem(FileSystems.java:326)
	at java.nio.file.FileSystems.newFileSystem(FileSystems.java:276)
	at org.cryptomator.cryptofs.CryptoFileSystemProvider.newFileSystem(CryptoFileSystemProvider.java:124)
	at org.cryptomator.ui.model.Vault.unlockCryptoFileSystem(Vault.java:98)
	at org.cryptomator.ui.model.Vault.lambda$getCryptoFileSystem$0(Vault.java:89)
	at org.cryptomator.common.LazyInitializer.lambda$invokeFactoryIfNull$1(LazyInitializer.java:62)
	at java.util.concurrent.atomic.AtomicReference.updateAndGet(AtomicReference.java:179)
	at org.cryptomator.common.LazyInitializer.initializeLazily(LazyInitializer.java:49)
	at org.cryptomator.ui.model.Vault.getCryptoFileSystem(Vault.java:89)
	at org.cryptomator.ui.model.Vault.unlock(Vault.java:121)
	at org.cryptomator.ui.controllers.UnlockController.lambda$didClickUnlockButton$0(UnlockController.java:349)
	at org.cryptomator.ui.util.AsyncTaskService.lambda$asyncTaskOf$0(AsyncTaskService.java:43)
	at org.cryptomator.ui.util.AsyncTaskService$AsyncTaskImpl.lambda$null$6(AsyncTaskService.java:106)
	at org.cryptomator.ui.util.AsyncTaskService.logExceptions(AsyncTaskService.java:135)
	at org.cryptomator.ui.util.AsyncTaskService.access$100(AsyncTaskService.java:24)
	at org.cryptomator.ui.util.AsyncTaskService$AsyncTaskImpl.lambda$run$7(AsyncTaskService.java:104)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
	at java.lang.Thread.run(Thread.java:748)
11:32:37.074 [JavaFX Application Thread] ERROR o.c.ui.controllers.UnlockController - Unlock failed for technical reasons.
java.nio.file.AccessDeniedException: C:\Users\XXXX\OneDrive\000-CryptOneDrive\masterkey.cryptomator.bkup
	at sun.nio.fs.WindowsException.translateToIOException(WindowsException.java:83)
	at sun.nio.fs.WindowsException.rethrowAsIOException(WindowsException.java:97)
	at sun.nio.fs.WindowsException.rethrowAsIOException(WindowsException.java:102)
	at sun.nio.fs.WindowsFileCopy.copy(WindowsFileCopy.java:165)
	at sun.nio.fs.WindowsFileSystemProvider.copy(WindowsFileSystemProvider.java:278)
	at java.nio.file.Files.copy(Files.java:1274)
	at org.cryptomator.cryptofs.CryptoFileSystemModule.lambda$provideCryptor$0(CryptoFileSystemModule.java:37)
	at org.cryptomator.cryptofs.UncheckedThrows$2.from(UncheckedThrows.java:58)
	at org.cryptomator.cryptofs.CryptoFileSystemModule.provideCryptor(CryptoFileSystemModule.java:31)
	at org.cryptomator.cryptofs.CryptoFileSystemModule_ProvideCryptorFactory.get(CryptoFileSystemModule_ProvideCryptorFactory.java:42)
	at org.cryptomator.cryptofs.CryptoFileSystemModule_ProvideCryptorFactory.get(CryptoFileSystemModule_ProvideCryptorFactory.java:11)
	at dagger.internal.DoubleCheck.get(DoubleCheck.java:47)
	at org.cryptomator.cryptofs.CryptoFileSystemImpl_Factory.get(CryptoFileSystemImpl_Factory.java:121)
	at org.cryptomator.cryptofs.CryptoFileSystemImpl_Factory.get(CryptoFileSystemImpl_Factory.java:11)
	at dagger.internal.DoubleCheck.get(DoubleCheck.java:47)
	at org.cryptomator.cryptofs.DaggerCryptoFileSystemProviderComponent$CryptoFileSystemComponentImpl.cryptoFileSystem(DaggerCryptoFileSystemProviderComponent.java:283)
	at org.cryptomator.cryptofs.CryptoFileSystems.lambda$null$0(CryptoFileSystems.java:37)
	at java.util.concurrent.ConcurrentHashMap.compute(ConcurrentHashMap.java:1853)
	at org.cryptomator.cryptofs.CryptoFileSystems.lambda$create$1(CryptoFileSystems.java:30)
	at org.cryptomator.cryptofs.UncheckedThrows$1.from(UncheckedThrows.java:38)
	at org.cryptomator.cryptofs.CryptoFileSystems.create(CryptoFileSystems.java:30)
	at org.cryptomator.cryptofs.CryptoFileSystemProvider.newFileSystem(CryptoFileSystemProvider.java:274)
	at org.cryptomator.cryptofs.CryptoFileSystemProvider.newFileSystem(CryptoFileSystemProvider.java:88)
	at java.nio.file.FileSystems.newFileSystem(FileSystems.java:326)
	at java.nio.file.FileSystems.newFileSystem(FileSystems.java:276)
	at org.cryptomator.cryptofs.CryptoFileSystemProvider.newFileSystem(CryptoFileSystemProvider.java:124)
	at org.cryptomator.ui.model.Vault.unlockCryptoFileSystem(Vault.java:98)
	at org.cryptomator.ui.model.Vault.lambda$getCryptoFileSystem$0(Vault.java:89)
	at org.cryptomator.common.LazyInitializer.lambda$invokeFactoryIfNull$1(LazyInitializer.java:62)
	at java.util.concurrent.atomic.AtomicReference.updateAndGet(AtomicReference.java:179)
	at org.cryptomator.common.LazyInitializer.initializeLazily(LazyInitializer.java:49)
	at org.cryptomator.ui.model.Vault.getCryptoFileSystem(Vault.java:89)
	at org.cryptomator.ui.model.Vault.unlock(Vault.java:121)
	at org.cryptomator.ui.controllers.UnlockController.lambda$didClickUnlockButton$0(UnlockController.java:349)
	at org.cryptomator.ui.util.AsyncTaskService.lambda$asyncTaskOf$0(AsyncTaskService.java:43)
	at org.cryptomator.ui.util.AsyncTaskService$AsyncTaskImpl.lambda$null$6(AsyncTaskService.java:106)
	at org.cryptomator.ui.util.AsyncTaskService.logExceptions(AsyncTaskService.java:135)
	at org.cryptomator.ui.util.AsyncTaskService.access$100(AsyncTaskService.java:24)
	at org.cryptomator.ui.util.AsyncTaskService$AsyncTaskImpl.lambda$run$7(AsyncTaskService.java:104)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
	at java.lang.Thread.run(Thread.java:748)
11:32:38.657 [JavaFX Application Thread] INFO  o.c.launcher.MainApplication - JavaFX application stopped.
11:32:38.672 [Thread-1] INFO  o.c.launcher.CleanShutdownPerformer - Goodbye.

Was there some Windows update or OneDrive update recently? AccessDeniedException means that Cryptomator is unable to write a file (in this case, it can’t backup the masterkey).

We’ve just received another (identical) report here: Unlock failed see log file for details (One Drive)

Did Microsoft roll out the “Files On-Demand” feature for everyone? Or are you using Windows Insider Preview? Please check out this thread and see if that’s the case: Unable to use OneDrive with Files On-Demand enabled

Thanks for answer.
but i dont run the new -File on Demand. My OneDrive is the old Version.
but i test now last hours an i can open the Crypt-vault , when it is not in my OneDrive on my PC.
It works at the normal Disc like D or E:.
When i want to create a new Crypt vault in One Drive, i cannot. Says-have not the Permission to write in the OneDrive. So i think its a mistake with admin/user permission.
But thats new, was not some weeks befor. but i have not change something…
Perhaps the last Windows-Update?

I’ve checked old support emails and I remember that we received some reports on the same issue 3-4 months ago. We suspected that some update changed the write permissions (in some form) of OneDrive. Unfortunately, we never found out the cause but I’ll try to summarize:

One user reported that the issue was gone in the next morning, probably after installing a Windows update. So if you have a pending Windows update, please perform it and try again.

Another user had to uninstall/delete OneDrive locally and resynchronize it to get it working again.

I don’t know if there are other options to solve this issue. :confused:

Ja danke Herr Hagemann, da war ein Win-Update die letzten tage bei mir.
Aber jetzt such ich mir eine andere Lösung für meine Daten, da ich die jeden Tag brauche und verändere.
Das ist mir zu unsicher wenn ich nach irgendwas Updaten nicht mehr damit arbeiten kann.
Gruß aus Bergisch Gladbach