Error message: Mounting Failed. See log file for details

Hi,
I used Cryptomator to encrypt Google drive folders a while ago - probably around late June last year. Now I tried to unlock them with 1.3.4 but got the “Upgrade failed” error message. So I loked through the community and tried earlier versions -but always get the “mounting failed …” error.

Appreciate any help. Thanks!

Here’s the log:

2018-05-29 21:20:32,628 INFO  [Cryptomator:40] Starting Cryptomator 1.1.4 on Windows 10 10.0 (amd64)
2018-05-29 21:20:32,631 INFO  [SingleInstanceManager:299] no running instance found
2018-05-29 21:20:32,801 INFO  [MainApplication:42] JavaFX application started
2018-05-29 21:20:32,819 INFO  [Localization:42] Loaded localization from /localization/en.txt
2018-05-29 21:20:32,947 INFO  [SettingsProvider:88] Failed to load settings, creating new one.
2018-05-29 21:20:33,536 DEBUG [SingleInstanceManager:325] InstanceManager bound to port 51772
2018-05-29 21:20:35,565 DEBUG [WelcomeController:144] Current version: 1.1.4, lastest version: 1.3.4
2018-05-29 21:20:51,462 INFO  [log:186] Logging initialized @19174ms
2018-05-29 21:20:51,493 INFO  [Server:345] jetty-9.3.3.v20150827
2018-05-29 21:20:51,508 INFO  [ContextHandler:775] Started o.e.j.s.ServletContextHandler@52ec7b99{/,null,AVAILABLE}
2018-05-29 21:20:51,514 INFO  [ServerConnector:270] Started ServerConnector@75ad855c{HTTP/1.1,[http/1.1]}{0.0.0.0:51844}
2018-05-29 21:20:51,514 INFO  [Server:397] Started @19227ms
2018-05-29 21:20:51,514 INFO  [WebDavServer:84] Cryptomator is running on port 51844
2018-05-29 21:20:51,524 ERROR [UnlockController:304] Decryption failed for technical reasons.
org.cryptomator.frontend.FrontendCreationFailedException: java.io.UncheckedIOException: java.nio.file.AccessDeniedException: C:\Users\Christoph\Google Drive\Finances\Finances\masterkey.cryptomator
	at org.cryptomator.ui.model.Vault.activateFrontend(Vault.java:143) ~[Cryptomator-1.1.4.jar:1.1.4]
	at org.cryptomator.ui.controllers.UnlockController.unlock(UnlockController.java:283) ~[Cryptomator-1.1.4.jar:1.1.4]
	at org.cryptomator.ui.controllers.UnlockController.lambda$didClickUnlockButton$0(UnlockController.java:278) ~[Cryptomator-1.1.4.jar:1.1.4]
	at org.cryptomator.ui.util.AsyncTaskService.lambda$asyncTaskOf$0(AsyncTaskService.java:32) ~[Cryptomator-1.1.4.jar:1.1.4]
	at org.cryptomator.ui.util.AsyncTaskService$AsyncTaskImpl.lambda$null$6(AsyncTaskService.java:89) ~[Cryptomator-1.1.4.jar:1.1.4]
	at org.cryptomator.ui.util.AsyncTaskService.logExceptions(AsyncTaskService.java:118) ~[Cryptomator-1.1.4.jar:1.1.4]
	at org.cryptomator.ui.util.AsyncTaskService.access$100(AsyncTaskService.java:19) ~[Cryptomator-1.1.4.jar:1.1.4]
	at org.cryptomator.ui.util.AsyncTaskService$AsyncTaskImpl.lambda$run$7(AsyncTaskService.java:87) ~[Cryptomator-1.1.4.jar:1.1.4]
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) [?:1.8.0_102]
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) [?:1.8.0_102]
	at java.lang.Thread.run(Thread.java:745) [?:1.8.0_102]
Caused by: java.io.UncheckedIOException: java.nio.file.AccessDeniedException: C:\Users\Christoph\Google Drive\Finances\Finances\masterkey.cryptomator
	at org.cryptomator.filesystem.nio.SharedFileChannel.createChannel(SharedFileChannel.java:79) ~[filesystem-nio-1.1.4.jar:?]
	at org.cryptomator.filesystem.nio.SharedFileChannel.lambda$open$0(SharedFileChannel.java:41) ~[filesystem-nio-1.1.4.jar:?]
	at org.cryptomator.filesystem.nio.SharedFileChannel.doLocked(SharedFileChannel.java:140) ~[filesystem-nio-1.1.4.jar:?]
	at org.cryptomator.filesystem.nio.SharedFileChannel.open(SharedFileChannel.java:36) ~[filesystem-nio-1.1.4.jar:?]
	at org.cryptomator.filesystem.nio.ReadableNioFile.<init>(ReadableNioFile.java:26) ~[filesystem-nio-1.1.4.jar:?]
	at org.cryptomator.filesystem.nio.DefaultInstanceFactory.readableNioFile(DefaultInstanceFactory.java:32) ~[filesystem-nio-1.1.4.jar:?]
	at org.cryptomator.filesystem.nio.NioFile.openReadable(NioFile.java:41) ~[filesystem-nio-1.1.4.jar:?]
	at org.cryptomator.filesystem.delegating.DelegatingFile.openReadable(DelegatingFile.java:34) ~[filesystem-api-1.1.4.jar:?]
	at org.cryptomator.filesystem.crypto.Masterkeys.readMasterKey(Masterkeys.java:95) ~[filesystem-crypto-1.1.4.jar:?]
	at org.cryptomator.filesystem.crypto.Masterkeys.decrypt(Masterkeys.java:58) ~[filesystem-crypto-1.1.4.jar:?]
	at org.cryptomator.filesystem.crypto.CryptoFileSystemFactory.unlockExisting(CryptoFileSystemFactory.java:44) ~[filesystem-crypto-1.1.4.jar:?]
	at org.cryptomator.ui.model.Vault.activateFrontend(Vault.java:134) ~[Cryptomator-1.1.4.jar:1.1.4]
	... 10 more
Caused by: java.nio.file.AccessDeniedException: C:\Users\Christoph\Google Drive\Finances\Finances\masterkey.cryptomator
	at sun.nio.fs.WindowsException.translateToIOException(WindowsException.java:83) ~[?:1.8.0_102]
	at sun.nio.fs.WindowsException.rethrowAsIOException(WindowsException.java:90) ~[?:1.8.0_102]
	at sun.nio.fs.WindowsChannelFactory.newAsynchronousFileChannel(WindowsChannelFactory.java:202) ~[?:1.8.0_102]
	at sun.nio.fs.WindowsFileSystemProvider.newAsynchronousFileChannel(WindowsFileSystemProvider.java:140) ~[?:1.8.0_102]
	at java.nio.channels.AsynchronousFileChannel.open(AsynchronousFileChannel.java:248) ~[?:1.8.0_102]
	at java.nio.channels.AsynchronousFileChannel.open(AsynchronousFileChannel.java:301) ~[?:1.8.0_102]
	at org.cryptomator.filesystem.nio.DefaultNioAccess.open(DefaultNioAccess.java:22) ~[filesystem-nio-1.1.4.jar:?]
	at org.cryptomator.filesystem.nio.SharedFileChannel.createChannel(SharedFileChannel.java:77) ~[filesystem-nio-1.1.4.jar:?]
	at org.cryptomator.filesystem.nio.SharedFileChannel.lambda$open$0(SharedFileChannel.java:41) ~[filesystem-nio-1.1.4.jar:?]
	at org.cryptomator.filesystem.nio.SharedFileChannel.doLocked(SharedFileChannel.java:140) ~[filesystem-nio-1.1.4.jar:?]
	at org.cryptomator.filesystem.nio.SharedFileChannel.open(SharedFileChannel.java:36) ~[filesystem-nio-1.1.4.jar:?]
	at org.cryptomator.filesystem.nio.ReadableNioFile.<init>(ReadableNioFile.java:26) ~[filesystem-nio-1.1.4.jar:?]
	at org.cryptomator.filesystem.nio.DefaultInstanceFactory.readableNioFile(DefaultInstanceFactory.java:32) ~[filesystem-nio-1.1.4.jar:?]
	at org.cryptomator.filesystem.nio.NioFile.openReadable(NioFile.java:41) ~[filesystem-nio-1.1.4.jar:?]
	at org.cryptomator.filesystem.delegating.DelegatingFile.openReadable(DelegatingFile.java:34) ~[filesystem-api-1.1.4.jar:?]
	at org.cryptomator.filesystem.crypto.Masterkeys.readMasterKey(Masterkeys.java:95) ~[filesystem-crypto-1.1.4.jar:?]
	at org.cryptomator.filesystem.crypto.Masterkeys.decrypt(Masterkeys.java:58) ~[filesystem-crypto-1.1.4.jar:?]
	at org.cryptomator.filesystem.crypto.CryptoFileSystemFactory.unlockExisting(CryptoFileSystemFactory.java:44) ~[filesystem-crypto-1.1.4.jar:?]
	at org.cryptomator.ui.model.Vault.activateFrontend(Vault.java:134) ~[Cryptomator-1.1.4.jar:1.1.4]
	... 10 more

Are you using Drive File Stream?

I remember that there have been problems causing java.nio.file.AccessDeniedException.

You might need to deactivate this feature, then upgrade your vault, enable it again and see if it works with the latest Cryptomator version.

Apologies for not getting back to you earlier! Just realized it was the Bitdefender ransomware protection that caused it. All good now. Thanks!