Donation key not received

I bought a donation key through the donate page via Paypal but haven’t received anything. Should this arrive by email or by Paypal/Paddle?

It should arrive by email. I’ve sent you a direct message for further clarification.


I just got my father setup with Cryptomator and I asked him to purchase a license. There are “Donate” AND a “Supporter Certificate” options - this seems very confusing. He used “Donate”, but that does not appear to generate a license key.

Is there any way to fix this?

It looks like there are a number of other people that had this same issue. It might make things easier to just have the “Donate” link point to the Funders certificate.

Thanks and Happy Holidays!

Please send an email to with the transaction details and we’ll look into it.