Cryptomator mask on desktop is appearing without content

Doolittle · November 18, 2022, 10:02am

Hi,
after installing Cryptomator 1.6.1 and starting the desktop app. I can only see an empty view of the mask.

Any idea why? I do have Kaspersky Antivirus active

Thank you for your help
Doolittle

infeo · November 18, 2022, 10:35am

Welcome to the Cryptomator Community

This Cryptomator version is quite old. Does installing the latest version (you can download it from www.cryptomator.org) fix your problem?

Doolittle · November 18, 2022, 1:27pm

Thank you @infeo, happy to be here

I did the installation with Cryptomator 1.6.14-x64 and 1.6.15-x64 and got the same results as shown in the pics.
Sorry it was my mistake. I wrote the wrong version

Update 19.11.22:

I reinstalled windows 10 OS and also reinstalled version 1.6.15 and the behavior is the same (mask empty)
I tried the portable App and got also the same behavior

it seems to me the problem is not in the app but on my PC. But where?

09:09:34.019 [main] INFO o.c.common.settings.SettingsProvider - Settings loaded from C:\Users\Admin\AppData\Roaming\Cryptomator\settings.json
09:09:34.042 [main] INFO org.cryptomator.common.Environment - user.home: C:\Users\Admin
09:09:34.043 [main] INFO org.cryptomator.common.Environment - java.library.path: C:\Program Files\Cryptomator;C:\Program Files\Cryptomator\app;.
09:09:34.043 [main] INFO org.cryptomator.common.Environment - user.language: de
09:09:34.043 [main] INFO org.cryptomator.common.Environment - user.region: null
09:09:34.043 [main] INFO org.cryptomator.common.Environment - logback.configurationFile: null
09:09:34.044 [main] INFO org.cryptomator.common.Environment - cryptomator.settingsPath: ~/AppData/Roaming/Cryptomator/settings.json
09:09:34.044 [main] INFO org.cryptomator.common.Environment - cryptomator.ipcSocketPath: ~/AppData/Roaming/Cryptomator/ipc.socket
09:09:34.044 [main] INFO org.cryptomator.common.Environment - cryptomator.integrationsWin.keychainPaths: ~/AppData/Roaming/Cryptomator/keychain.json
09:09:34.044 [main] INFO org.cryptomator.common.Environment - cryptomator.logDir: ~/AppData/Roaming/Cryptomator
09:09:34.044 [main] INFO org.cryptomator.common.Environment - cryptomator.pluginDir: ~/AppData/Roaming/Cryptomator/Plugins
09:09:34.044 [main] INFO org.cryptomator.common.Environment - cryptomator.mountPointsDir: ~/Cryptomator
09:09:34.044 [main] INFO org.cryptomator.common.Environment - cryptomator.minPwLength: null
09:09:34.045 [main] INFO org.cryptomator.common.Environment - cryptomator.appVersion: 1.6.15
09:09:34.045 [main] INFO org.cryptomator.common.Environment - cryptomator.buildNumber: msi-3983
09:09:34.045 [main] INFO org.cryptomator.common.Environment - cryptomator.showTrayIcon: true
09:09:34.045 [main] INFO org.cryptomator.common.Environment - cryptomator.p12Path: ~/AppData/Roaming/Cryptomator/key.p12
09:09:34.045 [main] INFO o.cryptomator.launcher.Cryptomator - Starting Cryptomator 1.6.15 on Windows 10 10.0 (amd64)
09:09:34.129 [main] INFO org.cryptomator.ipc.Server - Spawning IPC server listening on socket C:\Users\Admin\AppData\Roaming\Cryptomator\ipc.socket
09:09:34.652 [JavaFX Application Thread] INFO o.cryptomator.launcher.Cryptomator - JavaFX runtime started after 982ms
09:09:55.650 [App Scheduled Executor 02] INFO o.c.common.settings.SettingsProvider - Settings saved to C:\Users\Admin\AppData\Roaming\Cryptomator\settings.json
09:10:03.751 [App Scheduled Executor 01] INFO o.c.common.settings.SettingsProvider - Settings saved to C:\Users\Admin\AppData\Roaming\Cryptomator\settings.json
09:10:10.114 [App Scheduled Executor 01] INFO o.c.common.settings.SettingsProvider - Settings saved to C:\Users\Admin\AppData\Roaming\Cryptomator\settings.json
09:10:30.035 [JavaFX Application Thread] INFO o.cryptomator.launcher.Cryptomator - JavaFX application stopped.
09:10:30.040 [main] INFO o.cryptomator.launcher.Cryptomator - UI shut down
09:10:30.043 [main] INFO o.cryptomator.launcher.Cryptomator - Exit 0

JSON Settings:
{
“directories”: [],
“askedForUpdateCheck”: false,
“checkForUpdatesEnabled”: false,
“startHidden”: false,
“autoCloseVaults”: false,
“port”: 42427,
“numTrayNotifications”: 3,
“preferredGvfsScheme”: “DAV”,
“debugMode”: false,
“preferredVolumeImpl”: “FUSE”,
“theme”: “LIGHT”,
“uiOrientation”: “LEFT_TO_RIGHT”,
“keychainProvider”: “org.cryptomator.windows.keychain.WindowsProtectedKeychainAccess”,
“useKeychain”: false,
“licenseKey”: “”,
“showMinimizeButton”: false,
“showTrayIcon”: true,
“windowXPosition”: 359,
“windowYPosition”: 469,
“windowWidth”: 652,
“windowHeight”: 492,
“displayConfiguration”: “displayId: 0, 1920.0x1080.0; displayId: 1, 1600.0x900.0; displayId: 2, 1920.0x1080.0;”

Doolittle · November 20, 2022, 9:15am

Below is the debug log file

10:08:34.050 [main] INFO o.c.common.settings.SettingsProvider - Settings loaded from C:\Users\Admin\AppData\Roaming\Cryptomator\settings.json
10:08:34.071 [main] INFO org.cryptomator.common.Environment - user.home: C:\Users\Admin
10:08:34.072 [main] INFO org.cryptomator.common.Environment - java.library.path: C:\Program Files\Cryptomator;C:\WINDOWS\Sun\Java\bin;C:\WINDOWS\system32;
10:08:34.072 [main] INFO org.cryptomator.common.Environment - user.language: de
10:08:34.072 [main] INFO org.cryptomator.common.Environment - user.region: null
10:08:34.073 [main] INFO org.cryptomator.common.Environment - logback.configurationFile: null
10:08:34.073 [main] INFO org.cryptomator.common.Environment - cryptomator.settingsPath: ~/AppData/Roaming/Cryptomator/settings.json
10:08:34.073 [main] INFO org.cryptomator.common.Environment - cryptomator.ipcSocketPath: ~/AppData/Roaming/Cryptomator/ipc.socket
10:08:34.073 [main] INFO org.cryptomator.common.Environment - cryptomator.integrationsWin.keychainPaths: ~/AppData/Roaming/Cryptomator/keychain.json
10:08:34.073 [main] INFO org.cryptomator.common.Environment - cryptomator.logDir: ~/AppData/Roaming/Cryptomator
10:08:34.073 [main] INFO org.cryptomator.common.Environment - cryptomator.pluginDir: ~/AppData/Roaming/Cryptomator/Plugins
10:08:34.073 [main] INFO org.cryptomator.common.Environment - cryptomator.mountPointsDir: ~/Cryptomator
10:08:34.074 [main] INFO org.cryptomator.common.Environment - cryptomator.minPwLength: null
10:08:34.074 [main] INFO org.cryptomator.common.Environment - cryptomator.appVersion: 1.6.15
10:08:34.074 [main] INFO org.cryptomator.common.Environment - cryptomator.buildNumber: msi-3983
10:08:34.074 [main] INFO org.cryptomator.common.Environment - cryptomator.showTrayIcon: true
10:08:34.074 [main] INFO org.cryptomator.common.Environment - cryptomator.p12Path: ~/AppData/Roaming/Cryptomator/key.p12
10:08:34.075 [main] INFO o.cryptomator.launcher.Cryptomator - Starting Cryptomator 1.6.15 on Windows 10 10.0 (amd64)
10:08:34.075 [main] DEBUG org.cryptomator.logging.DebugMode - Debug mode enabled
10:08:34.076 [main] DEBUG o.c.launcher.SupportedLanguages - Using system locale
10:08:34.143 [main] INFO org.cryptomator.ipc.Server - Spawning IPC server listening on socket C:\Users\Admin\AppData\Roaming\Cryptomator\ipc.socket
10:08:34.230 [main] DEBUG o.c.launcher.IpcMessageHandler - Received launch args:
10:08:34.232 [main] DEBUG o.cryptomator.launcher.Cryptomator - Did not find running application instance. Launching GUI.…
10:08:34.641 [JavaFX Application Thread] INFO o.cryptomator.launcher.Cryptomator - JavaFX runtime started after 922ms
10:08:34.650 [JavaFX Application Thread] DEBUG o.c.i.common.ClassLoaderFactory - Found jars in cryptomator.pluginDir:
10:08:34.676 [JavaFX Application Thread] DEBUG o.cryptomator.common.CommonsModule - Starting App Scheduled Executor 01
10:08:34.677 [App Scheduled Executor 01] DEBUG o.cryptomator.common.CommonsModule - Starting App Scheduled Executor 02
10:08:34.681 [JavaFX Application Thread] DEBUG o.c.i.common.ClassLoaderFactory - Found jars in cryptomator.pluginDir:
10:08:34.682 [JavaFX Application Thread] DEBUG o.c.i.common.IntegrationsLoader - UiAppearanceProvider: Found implementation: org.cryptomator.windows.uiappearance.WinUiAppearanceProvider in jar /C:/Program%20Files/Cryptomator/app/mods/integrations-win-1.1.2.jar
10:08:34.705 [JavaFX Application Thread] DEBUG o.c.i.common.IntegrationsLoader - UiAppearanceProvider: Implementation is available: org.cryptomator.windows.uiappearance.WinUiAppearanceProvider
10:08:34.916 [JavaFX Application Thread] TRACE o.cryptomator.ui.fxapp.FxApplication - FxApplication.start()
10:08:34.993 [JavaFX Application Thread] DEBUG o.c.ui.fxapp.FxApplicationTerminator - Enabling sudden termination
10:08:34.996 [JavaFX Application Thread] DEBUG o.c.i.common.ClassLoaderFactory - Found jars in cryptomator.pluginDir:
10:08:34.998 [JavaFX Application Thread] DEBUG o.c.i.common.IntegrationsLoader - TrayMenuController: Found implementation: org.cryptomator.ui.traymenu.AwtTrayMenuController in jar /C:/Program%20Files/Cryptomator/app/mods/cryptomator-1.6.15.jar
10:08:35.005 [JavaFX Application Thread] DEBUG o.c.i.common.IntegrationsLoader - TrayMenuController: Implementation is available: org.cryptomator.ui.traymenu.AwtTrayMenuController
10:08:35.340 [JavaFX Application Thread] DEBUG o.c.u.traymenu.AwtTrayMenuController - initialized tray icon
10:08:35.353 [JavaFX Application Thread] DEBUG o.cryptomator.common.CommonsModule - Starting App Background Thread 001
10:08:35.984 [JavaFX Application Thread] DEBUG o.cryptomator.ui.common.FontLoader - Loaded family: Font Awesome 5 Free Solid
10:08:36.018 [JavaFX Application Thread] TRACE o.c.u.m.MainWindowTitleController - init MainWindowTitleController
10:08:36.050 [JavaFX Application Thread] DEBUG o.c.i.common.ClassLoaderFactory - Found jars in cryptomator.pluginDir:
10:08:36.053 [JavaFX Application Thread] DEBUG o.c.i.common.IntegrationsLoader - KeychainAccessProvider: Found implementation: org.cryptomator.windows.keychain.WindowsProtectedKeychainAccess in jar /C:/Program%20Files/Cryptomator/app/mods/integrations-win-1.1.2.jar
10:08:36.062 [JavaFX Application Thread] DEBUG o.c.i.common.IntegrationsLoader - KeychainAccessProvider: Implementation is available: org.cryptomator.windows.keychain.WindowsProtectedKeychainAccess
10:08:36.310 [JavaFX Application Thread] TRACE o.c.ui.mainwindow.ResizeController - init ResizeController
10:08:36.316 [JavaFX Application Thread] TRACE o.c.u.m.MainWindowController - init MainWindowController
10:08:36.831 [JavaFX Application Thread] DEBUG o.cryptomator.ui.fxapp.FxApplication - Main window initialized after 3113ms

Doolittle · December 8, 2022, 1:08pm

Problem solved. Installation of new OS (Win10) solved the problem