Cryptomator 1.4.13 doesn´t close vaults

Hello,
when trying to close an opened vault Cryptomator says that vaults can´t be closed and shows them always open. In Explorer they are closed (vanished). So you have to close Cryptomator to open them again (or restart). The further problem is, that Cryptomator can not be ended but through task manager.

The UI of Cryptomator needs some time to notice that the vault is closed for real. But after at most 10 seconds it should change its view…

To investigate it, I need more information:

  • Which Version of Cryptomator?
  • Which OS?
  • Which Volume Type? (to be found under general settings)
  • Provide a log file

Maybe related to this?

The solution is to upgrade Dokany to version 1.3.1000:

1 Like

Unfortunately it´s not possible to install this version. Error number 0x80091007 Hash value is wrong.

Log:

[4878:3A4C][2019-08-14T18:16:03]i001: Burn v3.11.1.2318, Windows v10.0 (Build 18362: Service Pack 0), path: C:\Users\alexa\AppData\Local\Temp\{16AD6CE6-C000-4FB3-8BB7-372FE6391781}\.cr\DokanSetup_3.exe
[4878:3A4C][2019-08-14T18:16:03]i000: Initializing string variable 'InstallFolder' to value '[ProgramFiles6432Folder]Dokan\Dokan Library-1.3.0'
[4878:3A4C][2019-08-14T18:16:03]i000: Initializing numeric variable 'DevFilesCheckbox' to value '1'
[4878:3A4C][2019-08-14T18:16:03]i009: Command Line: '-burn.clean.room=E:\Downloads\Programs\DokanSetup_3.exe -burn.filehandle.attached=684 -burn.filehandle.self=692'
[4878:3A4C][2019-08-14T18:16:03]i000: Setting string variable 'WixBundleOriginalSource' to value 'E:\Downloads\Programs\DokanSetup_3.exe'
[4878:3A4C][2019-08-14T18:16:03]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'E:\Downloads\Programs\'
[4878:3A4C][2019-08-14T18:16:03]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\alexa\AppData\Local\Temp\Dokan_Library_1.3.0.1000_Bundle_20190814181603.log'
[4878:3A4C][2019-08-14T18:16:03]i000: Setting string variable 'WixBundleName' to value 'Dokan Library 1.3.0.1000 Bundle'
[4878:3A4C][2019-08-14T18:16:03]i000: Setting string variable 'WixBundleManufacturer' to value 'Dokany Project'
[4878:0624][2019-08-14T18:16:03]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[4878:0624][2019-08-14T18:16:03]i000: Setting version variable 'WixBundleFileVersion' to value '1.3.0.1000'
[4878:3A4C][2019-08-14T18:16:03]i100: Detect begin, 4 packages
[4878:3A4C][2019-08-14T18:16:03]i000: Setting version variable 'ADVAPIVERSION' to value '10.0.18362.1'
[4878:3A4C][2019-08-14T18:16:03]i000: Setting version variable 'UCRTVERSION' to value '10.0.18362.10013'
[4878:3A4C][2019-08-14T18:16:03]i000: Setting version variable 'UCRTVERSION64' to value '10.0.18362.10013'
[4878:3A4C][2019-08-14T18:16:03]i000: Setting string variable 'vcredist_2019_x64_installed' to value '1'
[4878:3A4C][2019-08-14T18:16:03]i000: Setting numeric variable 'vcredist_2019_x64_version' to value 1
[4878:3A4C][2019-08-14T18:16:03]i000: Setting string variable 'vcredist_2019_x64_versionnumber' to value '14.16.27012'
[4878:3A4C][2019-08-14T18:16:03]i000: Setting string variable 'vcredist_2019_x86_installed' to value '1'
[4878:3A4C][2019-08-14T18:16:03]i000: Setting numeric variable 'vcredist_2019_x86_version' to value 1
[4878:3A4C][2019-08-14T18:16:03]i000: Setting string variable 'vcredist_2019_x86_versionnumber' to value '14.16.27012'
[4878:3A4C][2019-08-14T18:16:03]i000: Setting version variable 'WINTRUSTVERSION' to value '10.0.18362.10000'
[4878:3A4C][2019-08-14T18:16:03]i052: Condition 'vcredist_2019_x86_installed AND vcredist_2019_x86_version AND vcredist_2019_x86_versionnumber >= v14.21.27702' evaluates to false.
[4878:3A4C][2019-08-14T18:16:03]w120: Detected partially cached package: vcredist_2019_x64.exe, invalid payload: vcredist_2019_x64.exe, reason: 0x80070002
[4878:3A4C][2019-08-14T18:16:03]i052: Condition 'vcredist_2019_x64_installed AND vcredist_2019_x64_version AND vcredist_2019_x64_versionnumber >= v14.21.27702' evaluates to false.
[4878:3A4C][2019-08-14T18:16:03]i101: Detected package: vcredist_2019_x86.exe, state: Absent, cached: Complete
[4878:3A4C][2019-08-14T18:16:03]i101: Detected package: vcredist_2019_x64.exe, state: Absent, cached: Partial
[4878:3A4C][2019-08-14T18:16:03]i101: Detected package: Dokan_x86.msi, state: Absent, cached: None
[4878:3A4C][2019-08-14T18:16:03]i101: Detected package: Dokan_x64.msi, state: Absent, cached: None
[4878:3A4C][2019-08-14T18:16:03]i052: Condition 'Installed OR VersionNT > v6.1 OR (VersionNT = v6.1 AND ServicePackLevel >= 1)' evaluates to true.
[4878:3A4C][2019-08-14T18:16:03]i052: Condition 'Installed OR VersionNT > v6.1 OR (VersionNT = v6.1 AND ((WINTRUSTVERSION >= v6.1.7601.18741 AND WINTRUSTVERSION < v6.1.7601.22000) OR WINTRUSTVERSION >= v6.1.7601.22948))' evaluates to true.
[4878:3A4C][2019-08-14T18:16:03]i199: Detect complete, result: 0x0
[4878:0624][2019-08-14T18:16:06]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[4878:3A4C][2019-08-14T18:16:06]i200: Plan begin, 4 packages, action: Install
[4878:3A4C][2019-08-14T18:16:06]w321: Skipping dependency registration on package with no dependency providers: vcredist_2019_x86.exe
[4878:3A4C][2019-08-14T18:16:06]i000: Setting string variable 'WixBundleLog_vcredist_2019_x86.exe' to value 'C:\Users\alexa\AppData\Local\Temp\Dokan_Library_1.3.0.1000_Bundle_20190814181603_000_vcredist_2019_x86.exe.log'
[4878:3A4C][2019-08-14T18:16:06]i052: Condition 'VersionNT64' evaluates to true.
[4878:3A4C][2019-08-14T18:16:06]w321: Skipping dependency registration on package with no dependency providers: vcredist_2019_x64.exe
[4878:3A4C][2019-08-14T18:16:06]i000: Setting string variable 'WixBundleLog_vcredist_2019_x64.exe' to value 'C:\Users\alexa\AppData\Local\Temp\Dokan_Library_1.3.0.1000_Bundle_20190814181603_001_vcredist_2019_x64.exe.log'
[4878:3A4C][2019-08-14T18:16:06]i052: Condition 'NOT VersionNT64' evaluates to false.
[4878:3A4C][2019-08-14T18:16:06]i052: Condition 'VersionNT64' evaluates to true.
[4878:3A4C][2019-08-14T18:16:06]i000: Setting string variable 'WixBundleRollbackLog_Dokan_x64.msi' to value 'C:\Users\alexa\AppData\Local\Temp\Dokan_Library_1.3.0.1000_Bundle_20190814181603_002_Dokan_x64.msi_rollback.log'
[4878:3A4C][2019-08-14T18:16:06]i000: Setting string variable 'WixBundleLog_Dokan_x64.msi' to value 'C:\Users\alexa\AppData\Local\Temp\Dokan_Library_1.3.0.1000_Bundle_20190814181603_002_Dokan_x64.msi.log'
[4878:3A4C][2019-08-14T18:16:06]i201: Planned package: vcredist_2019_x86.exe, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: No, uncache: Yes, dependency: None
[4878:3A4C][2019-08-14T18:16:06]i201: Planned package: vcredist_2019_x64.exe, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: No, dependency: None
[4878:3A4C][2019-08-14T18:16:06]i201: Planned package: Dokan_x86.msi, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[4878:3A4C][2019-08-14T18:16:06]i201: Planned package: Dokan_x64.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[4878:3A4C][2019-08-14T18:16:06]i299: Plan complete, result: 0x0
[4878:3A4C][2019-08-14T18:16:06]i300: Apply begin
[4878:3A4C][2019-08-14T18:16:06]i010: Launching elevated engine process.
[4878:3A4C][2019-08-14T18:16:08]i011: Launched elevated engine process.
[4878:3A4C][2019-08-14T18:16:08]i012: Connected to elevated engine.
[1EEC:45BC][2019-08-14T18:16:08]i358: Pausing automatic updates.
[1EEC:45BC][2019-08-14T18:16:08]i359: Paused automatic updates.
[1EEC:45BC][2019-08-14T18:16:08]i360: Creating a system restore point.
[1EEC:45BC][2019-08-14T18:16:08]i361: Created a system restore point.
[1EEC:45BC][2019-08-14T18:16:08]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{900e8595-02c8-4881-953d-6775cc7221d3}, options: 0x7, disable resume: No
[1EEC:45BC][2019-08-14T18:16:08]i000: Caching bundle from: 'C:\Users\alexa\AppData\Local\Temp\{BB9A9FCB-62B5-4890-818C-AB0FEB36454D}\.be\DokanSetup.exe' to: 'C:\ProgramData\Package Cache\{900e8595-02c8-4881-953d-6775cc7221d3}\DokanSetup.exe'
[1EEC:45BC][2019-08-14T18:16:08]i320: Registering bundle dependency provider: {5F030BFA-CE6E-408A-9694-F593B319DBBE}, version: 1.3.0.1000
[1EEC:45BC][2019-08-14T18:16:08]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{900e8595-02c8-4881-953d-6775cc7221d3}, resume: Active, restart initiated: No, disable resume: No
[1EEC:472C][2019-08-14T18:16:08]i304: Verified existing payload: vcredist_2019_x86.exe at path: C:\ProgramData\Package Cache\23B247557EC5D7F3BDB01EB06EEE8C740C11174C\vc_redist.x86.exe.
[4878:232C][2019-08-14T18:16:08]i338: Acquiring package: vcredist_2019_x64.exe, payload: vcredist_2019_x64.exe, copy from: E:\Downloads\Programs\vc_redist.x64.exe
[4878:232C][2019-08-14T18:16:08]i000: Setting string variable 'WixBundleLastUsedSource' to value 'E:\Downloads\Programs\'
[1EEC:472C][2019-08-14T18:16:08]e000: Error 0x80091007: Hash mismatch for path: C:\ProgramData\Package Cache\.unverified\vcredist_2019_x64.exe, expected: DE385D69864413400250F2F3FE9F4AEC78EB997B, actual: BDB645EBAF3C91ECEB1A143BE6793CA57E6435C3
[1EEC:472C][2019-08-14T18:16:08]e000: Error 0x80091007: Failed to verify hash of payload: vcredist_2019_x64.exe
[1EEC:472C][2019-08-14T18:16:08]e310: Failed to verify payload: vcredist_2019_x64.exe at path: C:\ProgramData\Package Cache\.unverified\vcredist_2019_x64.exe, error: 0x80091007. Deleting file.
[1EEC:472C][2019-08-14T18:16:08]e000: Error 0x80091007: Failed to cache payload: vcredist_2019_x64.exe
[4878:232C][2019-08-14T18:16:08]e314: Failed to cache payload: vcredist_2019_x64.exe from working path: C:\Users\alexa\AppData\Local\Temp\{BB9A9FCB-62B5-4890-818C-AB0FEB36454D}\vcredist_2019_x64.exe, error: 0x80091007.
[4878:232C][2019-08-14T18:16:08]e349: Application requested retry of payload: vcredist_2019_x64.exe, encountered error: 0x80091007. Retrying...
[4878:232C][2019-08-14T18:16:11]i338: Acquiring package: vcredist_2019_x64.exe, payload: vcredist_2019_x64.exe, copy from: E:\Downloads\Programs\vc_redist.x64.exe
[1EEC:472C][2019-08-14T18:16:11]e000: Error 0x80091007: Hash mismatch for path: C:\ProgramData\Package Cache\.unverified\vcredist_2019_x64.exe, expected: DE385D69864413400250F2F3FE9F4AEC78EB997B, actual: BDB645EBAF3C91ECEB1A143BE6793CA57E6435C3
[1EEC:472C][2019-08-14T18:16:11]e000: Error 0x80091007: Failed to verify hash of payload: vcredist_2019_x64.exe
[1EEC:472C][2019-08-14T18:16:11]e310: Failed to verify payload: vcredist_2019_x64.exe at path: C:\ProgramData\Package Cache\.unverified\vcredist_2019_x64.exe, error: 0x80091007. Deleting file.
[1EEC:472C][2019-08-14T18:16:11]e000: Error 0x80091007: Failed to cache payload: vcredist_2019_x64.exe
[4878:232C][2019-08-14T18:16:11]e314: Failed to cache payload: vcredist_2019_x64.exe from working path: C:\Users\alexa\AppData\Local\Temp\{BB9A9FCB-62B5-4890-818C-AB0FEB36454D}\vcredist_2019_x64.exe, error: 0x80091007.
[4878:232C][2019-08-14T18:16:11]e349: Application requested retry of payload: vcredist_2019_x64.exe, encountered error: 0x80091007. Retrying...
[4878:232C][2019-08-14T18:16:14]i338: Acquiring package: vcredist_2019_x64.exe, payload: vcredist_2019_x64.exe, copy from: E:\Downloads\Programs\vc_redist.x64.exe
[1EEC:472C][2019-08-14T18:16:14]e000: Error 0x80091007: Hash mismatch for path: C:\ProgramData\Package Cache\.unverified\vcredist_2019_x64.exe, expected: DE385D69864413400250F2F3FE9F4AEC78EB997B, actual: BDB645EBAF3C91ECEB1A143BE6793CA57E6435C3
[1EEC:472C][2019-08-14T18:16:14]e000: Error 0x80091007: Failed to verify hash of payload: vcredist_2019_x64.exe
[1EEC:472C][2019-08-14T18:16:14]e310: Failed to verify payload: vcredist_2019_x64.exe at path: C:\ProgramData\Package Cache\.unverified\vcredist_2019_x64.exe, error: 0x80091007. Deleting file.
[1EEC:472C][2019-08-14T18:16:14]e000: Error 0x80091007: Failed to cache payload: vcredist_2019_x64.exe
[4878:232C][2019-08-14T18:16:14]e314: Failed to cache payload: vcredist_2019_x64.exe from working path: C:\Users\alexa\AppData\Local\Temp\{BB9A9FCB-62B5-4890-818C-AB0FEB36454D}\vcredist_2019_x64.exe, error: 0x80091007.
[4878:3A4C][2019-08-14T18:16:14]e000: Error 0x80091007: Failed while caching, aborting execution.
[1EEC:45BC][2019-08-14T18:16:14]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{900e8595-02c8-4881-953d-6775cc7221d3}, resume: None, restart: None, disable resume: No
[1EEC:45BC][2019-08-14T18:16:14]i330: Removed bundle dependency provider: {5F030BFA-CE6E-408A-9694-F593B319DBBE}
[1EEC:45BC][2019-08-14T18:16:14]i352: Removing cached bundle: {900e8595-02c8-4881-953d-6775cc7221d3}, from path: C:\ProgramData\Package Cache\{900e8595-02c8-4881-953d-6775cc7221d3}\
[1EEC:45BC][2019-08-14T18:16:14]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{900e8595-02c8-4881-953d-6775cc7221d3}, resume: None, restart initiated: No, disable resume: No
[4878:3A4C][2019-08-14T18:16:15]i399: Apply complete, result: 0x80091007, restart: None, ba requested restart:  No

I don’t know a lot about the Dokany installer, but it seem like the installer could not verify the c++ redistributable package:

You can download it here seperatly: https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

After installing this package, try again to upgrade Dokany.

There is a known Dokany bug. The solution is to download DokanSetup_redist.exe instead of DokanSetup.exe.