An unexpected error occured [sic]

Help Desktop App
1

Per the error message: “This should not have happened. Please report the error text below…”

The error message does not specify where or to whom I should report the error, so I am posting the error text here. I briefly looked through the Cryptomator documentation to see if there were instructions on where to report the error. But I did not find anything, and I am at work, so I cannot spend more time on this right now. I did see a GitHub post mentioning a new vault format, so maybe that is the reason for this error. But if I am posting this in the wrong place, my apologies. Error text below:

org.cryptomator.common.vaults.Volume$VolumeException: Unable to mount Filesystem
	at org.cryptomator.common.vaults.DokanyVolume.mount(DokanyVolume.java:48)
	at org.cryptomator.common.vaults.Vault.unlock(Vault.java:151)
	at org.cryptomator.ui.unlock.UnlockWorkflow.attemptUnlock(UnlockWorkflow.java:100)
	at org.cryptomator.ui.unlock.UnlockWorkflow.call(UnlockWorkflow.java:81)
	at org.cryptomator.ui.unlock.UnlockWorkflow.call(UnlockWorkflow.java:44)
	at javafx.concurrent.Task$TaskCallable.call(Task.java:1425)
	at java.base/java.util.concurrent.FutureTask.run(Unknown Source)
	at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
	at java.base/java.util.concurrent.FutureTask.run(Unknown Source)
	at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
	at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
	at java.base/java.lang.Thread.run(Unknown Source)
Caused by: org.cryptomator.frontend.dokany.DokanyMountFailedException: Error while mounting.
	at org.cryptomator.frontend.dokany.MountFactory.mount(MountFactory.java:130)
	at org.cryptomator.frontend.dokany.MountFactory.mount(MountFactory.java:116)
	at org.cryptomator.common.vaults.DokanyVolume.mount(DokanyVolume.java:43)
	... 11 more
Caused by: com.dokany.java.DokanyException: Mount timed out
	at com.dokany.java.DokanyMount.mount(DokanyMount.java:121)
	at org.cryptomator.frontend.dokany.MountFactory.mount(MountFactory.java:126)
	... 13 more

What steps lead to this error? I just tried to open my vault as I usually do. Thank you for your time and attention to this error report.

2

I tried unlocking the vault again, and it worked just fine. So there you go. ¯_(ツ)_/¯

Thanks!

3

Hi and welcome.

You are experiencing this: Windows: Failure to open vault due to "Mount timed out" · Issue #1627 · cryptomator/cryptomator · GitHub
Please increase the timeout threshold of Dokany as described in the link.

4

Thank you very much for the prompt reply! Cheers!